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visual operations manager resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.

Skills
  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Excellent Communication
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Self-Motivated
  • MS Office
  • Attention to Detail
  • Problem-Solving
  • Multitasking Abilities
Education
Suffolk County Community College Brentwood, NY, Expected in 06/2017 Associate of Arts : Communication Studies - GPA :
  • Relevant Coursework: Public Speaking & Critical Thinking
  • Relevant Coursework: Interpersonal Communication, Small Group Communication & Communication Process and its Effects in Society
  • 3.8 GPA out of 4.0
  • Art Club Member and Vice President
  • Animal Rescue Club Member and Vice President
  • Extracurricular Activities: Softball, Cheerleading
Work History
Volunteers Of America - Visual Operations Manager
Brunswick, MD, 02/2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of back of house workspace, working closely with employees to systemize tasks.
  • Managed, trained and motivated Operation Managers and Assistant Managers to continuously improve knowledge and abilities in visual standards field.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
Carenet - Server
ND, State, 10/2019 - 02/2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Lifted and carried up to 30 pounds, remained on my feet for several hours, worked under pressure, bent, reached when needed.
Petro Home Heating & Air Conditioning - Customer Service Representative
City, STATE, 01/2018 - 01/2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Determined high risk and top priority problems with the information given.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
Languages
English :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Suffolk County Community College

Job Titles Held:

  • Visual Operations Manager
  • Server
  • Customer Service Representative

Degrees

  • Associate of Arts

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