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Visual Merchandising Manager, Manager In Training, Sales and Service Leader Resume Example

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VISUAL MERCHANDISING MANAGER, MANAGER IN TRAINING, SALES AND SERVICE LEADER
Professional Summary

Enthusiastic Visual Merchandiser eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of product displays and planograms and training in merchandising. Motivated to learn, grow and excel as a Retail Merchandiser.

Skills
  • Merchandising
  • Customer Service
  • POS and CRM Knowledge
  • Sales and Service Leader
  • Planogram knowledge
  • Staff training
  • Product knowledge
  • Reliable and punctual
Work History
August 2018-CurrentVisual Merchandising Manager, Manager In Training, Sales and Service Leader | The Paper Store | Waltham, MA
  • Executed store floor sets in all store departments which include Gifts, Hallmark, Fashion, Vera Bradley and Jewelry using planogram and merchandising knowledge
  • In process of management training for Assistant Store Team Leader role
  • Set, refilled and recovered statements throughout store
  • Kept backroom organized and filled sales floor as needed
  • Ran store during Sales and Service Leader shifts and as needed to support business
  • Key Holder position
  • Cash handling including opening and closing registers, as well as making cash deposits
  • Trained new hires
  • Worked closely with customers, using GUEST model, to ensure successful shopping experiences
  • Attended company trainings to further skills and knowledge in merchandising and products
  • Helped with store remodels and new store openings when able
  • Worked with managers and corporate merchandisers to optimize promotions
  • Completed seasonal window changes, dressed mannequins and arranged in-store displays to showcase available products
  • Updated pricing and signage to complete product displays and educate customers
  • Unloaded arriving product stock and moved to store display areas
  • Educated employees on new merchandise during seasonal workshops
  • Monitored inventory levels and kept adequate stock in product displays on sales floor
  • Inspected merchandise for quality and arranged proper display location on floor
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
  • Supervised team of up to 20 employees and monitored adherence to company standards
  • Enhanced overall store appearance by applying careful consideration to product and display locations
  • Managed aesthetically pleasing displays to showcase company products and increase sales
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Improved operational efficiencies while managing customers requests, store inventory and transactions
  • Coached team on effective upselling and cross-selling methods
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Advanced to assistant manager-in-charge in manager's absence
  • Provided current employees options for additional training opportunities
  • Attained expert level of product knowledge, becoming go-to person for any inquiries
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Achieved recognition from senior management for contribution to store success, including managing product, employees and operations to foster optimal performance
  • Communicated with managers of other departments to maintain transparency
March 2016-August 2018Fashion Specialist, Sales and Service Leader, Chamilia Jewelry Ambassador | The Paper Store | Waltham, MA
  • Ensured Fashion department was maintained to highest standard
  • Handled all Fashion Department floor sets
  • Achieved #9 store result for 2017 out of 80 stores and #1 store in district
  • Developed rapport with customers and embodied excellent customer service throughout all customer interactions
  • Opening and closing operations
  • Key Holder position
  • Cash handling including opening and closing registers, as well as making cash deposits
  • Trains new hires
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained clean, adequately stocked and organized department by streamlining daily operations and introducing new procedures
  • Educated customers on promotions to enhance sales
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Assisted customers with locating and choosing merchandise in any store department
  • Greeted customers and helped with product questions, selections, and purchases
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Marked-down clearance items and relocated merchandise to proper store areas
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
September 2002-December 2015Assistant Manager | Big Bounce Teddy Connection, LLC | Farmington, NM
  • Oversaw day-to-day store operations and established company policies and procedures
  • Completed scheduling for employees
  • Developed, designed and maintained company web page and online store
  • Troubleshooted and resolved Point-of-Sale devices and program issues
  • Input customer data and maintained customer database
  • Scheduled and set up events including birthdays, company and family parties, and other celebrations
  • Handled incoming shipments
  • Took control of high profile issues to include hostile customers, lost children, theft and other incidents
  • Planned team-building exercises to increase employee performance and job satisfaction
Education
2010Associate of Arts: TheologyCalvary Chapel Bible College, Murrieta, CA
Volunteer Work

Projection Team Lead

Antioch Community Church of Waltham - 06/2017 - Present

  • Lead a team of 5 volunteers to create and display song lyrics and sermons using presentation software.
  • Trained team members on usage of software.
  • Utilized creativity and computer skill to create visually compelling displays.
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Resume Overview

Companies Worked For:

  • The Paper Store
  • Big Bounce Teddy Connection, LLC

School Attended

  • Calvary Chapel Bible College

Job Titles Held:

  • Visual Merchandising Manager, Manager In Training, Sales and Service Leader
  • Fashion Specialist, Sales and Service Leader, Chamilia Jewelry Ambassador
  • Assistant Manager

Degrees

  • Associate of Arts : Theology

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