Visual Merchandising Manager Asm resume example with 20 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Multi-talented Asst. Store Manager, I am a driven leader who develops innovative solutions to complex problems and achieve results.Over 15 years of professional and progressive managerial and customer service experience. Consistently, thriving for success in organization , personal development, team building and operational improvements. Experience in team development and staff management procedures positively impacting overall morale and productivity. I'm enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in servicing others with this company.
Skills
Microsoft Office, Windows XP and Power Point
Lexus Nexus
Database Software Oracle, Lotus
Basic Data Entry Terminals SVT, Mainframe Terminals, Basic IS
Communication skills
Customer service
Database Software
Team Building
Legal Research
Marketing strategy
Retail sales
Sales support
Store Manager
Troubleshooting
Visual Merchandising
Merchandising knowledge
Managerial finance
Managerial experience
Work History
11/2009 to CurrentVisual Merchandising Manager ASMLife Storage Inc. | Saco, ME,
Primary duty is to conduct training and teambuilding programs for managers and 46 employees Manage customer survey program and consistently maintain 90%+ satisfaction rates Control all monetary transactions, returns and exchanges totaling $4.5 million annually Responsible for direct communication of corporate reports and sales goals to employees Assist the general manager with promotional marketing and email distribution campaigns Coordinator of store volunteer projects in the greater San Antonio area and contribute to national organizations and campaigns.
Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
Developed team communications and information for [Type] meetings.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Drove [Type] and [Type] operational improvements that resulted in significant savings and improved profit margins.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
09/2008 to 04/2009AT&T/SSG RepresentativeService Corporation International | Greenville, SC,
Responsible for customer service and sales support service to AT&T customers Excelled at troubleshooting, restoring cell service and adding complementing products for AT&T customers Position required clear communication skills and ability to work in a high-pressure/fast- paced environment.
Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Created and maintained detailed database to develop promotional sales.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
02/2003 to 01/2008Store ManagerThe Bombay Company | City, STATE,
Promoted to Store Manager in 2007 and directed daily operations, shipments and schedule planning for 25 employees Planned effective marketing strategy, displays, advertising and employee sales program Managed the cash tills and handled all monetary transactions, deposits and petty cash Engaged and assisted customers to promote outstanding customer service and quickly resolved concerns Updated all promotional marketing, pricing and visuals for the entire store Coordinated store closing transition for parent company during corporate buy out.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Protected store from loss or theft by setting and enforcing clear security policies.
Managed, hired and developed top talent to strengthen workflow and productivity.
Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
01/2000 to 01/2003Sales RepresentativeDillard's | City, STATE,
Supervised daily operation of men's coordinates department and all assigned employees
Engaged and assisted customers to solve concerns and promote positive customer service
Managed the cash register and handled all monetary transactions, returns and exchanges
Maintained daily sales quotas and encouraged employees to achieve company sales goals.
Education
Expected in 2008B.A | Political ScienceThe University of Texas, San Antonio, GPA:
Member of PRSSA
Member of PHI ALPHA DELTA
Graduated with 3.1 GPA
Expected in 2007Legal Research and Studies Certificate | Paralegal StudiesLaw Prep Academy, , TexasGPA:
Additional Information
Experienced and confident customer service representative
Managerial Team Building
Able to analyze, interpret corporate reports and interpret sales goals
Knowledgeable in both clothing and specialty retail sales markets
Can work independently or integrated into a team
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