Visual Merchandising Manager Asm resume example with 20 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Multi-talented Asst. Store Manager, I am a driven leader who develops innovative solutions to complex problems and achieve results.Over 15 years of professional and progressive managerial and customer service experience. Consistently, thriving for success in organization , personal development, team building and operational improvements. Experience in team development and staff management procedures positively impacting overall morale and productivity. I'm enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in servicing others with this company.

  • Microsoft Office, Windows XP and Power Point
  • Lexus Nexus
  • Database Software Oracle, Lotus
  • Basic Data Entry Terminals SVT, Mainframe Terminals, Basic IS
  • Communication skills
  • Customer service
  • Database Software
  • Team Building
  • Legal Research
  • Marketing strategy
  • Retail sales
  • Sales support
  • Store Manager
  • Troubleshooting
  • Visual Merchandising
  • Merchandising knowledge
  • Managerial finance
  • Managerial experience
Work History
11/2009 to Current Visual Merchandising Manager ASM Life Storage Inc. | Saco, ME,
  • Primary duty is to conduct training and teambuilding programs for managers and 46 employees Manage customer survey program and consistently maintain 90%+ satisfaction rates Control all monetary transactions, returns and exchanges totaling $4.5 million annually Responsible for direct communication of corporate reports and sales goals to employees Assist the general manager with promotional marketing and email distribution campaigns Coordinator of store volunteer projects in the greater San Antonio area and contribute to national organizations and campaigns.
  • Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
  • Developed team communications and information for [Type] meetings.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Drove [Type] and [Type] operational improvements that resulted in significant savings and improved profit margins.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
09/2008 to 04/2009 AT&T/SSG Representative Service Corporation International | Greenville, SC,
  • Responsible for customer service and sales support service to AT&T customers Excelled at troubleshooting, restoring cell service and adding complementing products for AT&T customers Position required clear communication skills and ability to work in a high-pressure/fast- paced environment.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Responded to customer requests for products, services and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
02/2003 to 01/2008 Store Manager The Bombay Company | City, STATE,
  • Promoted to Store Manager in 2007 and directed daily operations, shipments and schedule planning for 25 employees Planned effective marketing strategy, displays, advertising and employee sales program Managed the cash tills and handled all monetary transactions, deposits and petty cash Engaged and assisted customers to promote outstanding customer service and quickly resolved concerns Updated all promotional marketing, pricing and visuals for the entire store Coordinated store closing transition for parent company during corporate buy out.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
01/2000 to 01/2003 Sales Representative Dillard's | City, STATE,
  • Supervised daily operation of men's coordinates department and all assigned employees Engaged and assisted customers to solve concerns and promote positive customer service Managed the cash register and handled all monetary transactions, returns and exchanges Maintained daily sales quotas and encouraged employees to achieve company sales goals.
Expected in 2008 B.A | Political Science The University of Texas, San Antonio, GPA:
  • Member of PRSSA
  • Member of PHI ALPHA DELTA
  • Graduated with 3.1 GPA
Expected in 2007 Legal Research and Studies Certificate | Paralegal Studies Law Prep Academy, , Texas GPA:
Additional Information
  • Experienced and confident customer service representative Managerial Team Building Able to analyze, interpret corporate reports and interpret sales goals Knowledgeable in both clothing and specialty retail sales markets Can work independently or integrated into a team

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Resume Overview

School Attended

  • The University of Texas
  • Law Prep Academy

Job Titles Held:

  • Visual Merchandising Manager ASM
  • AT&T/SSG Representative
  • Store Manager
  • Sales Representative


  • B.A
  • Legal Research and Studies Certificate

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