Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Provided coaching and counseling to 10 employees to encourage professional growth as well as meet short- and long-term goals.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Worked with management team to implement proper division of responsibilities.
Set overall vision and provided team leadership.
Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Introduced team contests and goals to enhance productivity and improve employee morale.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
07/2019 to Current
Visual ManagerBelk – Pineville, NC,
Started as part time Sales Associate and was promoted to full time Visual Manager
Greeted customers and informed them of ongoing store promotions
Operated cash registers
Maintained sales floor appearance and standards
Directed customers to requested products and helped with styling and sizing
Unpacked/processed boxes with new product and placed out on sales floor
Monitored and replenished sales floor and restructured aesthetically according to available stock
Assisted with store visuals by updating signage to reflect store promotions, completing seasonal windows, dressing mannequins and arranging in-store displays to showcase new and available product
Managed analytical reports to identify and track sales activities and customer trends
Coordinated with merchandising department to support release and product allocation dates
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
Designed appealing merchandise displays to attract customers to store, increasing foot traffic
Answered questions about store policies and concerns to support positive customer experiences
Coached employees and trained on methods for merchandise replenishment, store standards, & handling various aspects of sales
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
Marked-down clearance items and relocated merchandise to proper store areas
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
02/2018 to 09/2019
Keyholder/Cashier/Prep Cook/Barista/Signage ArtistFresh – City, STATE,
Responsible for cleaning and maintaining the stores appearance
Upheld food safety standards at all times
Delivered exceptional service by greeting and serving customers in a timely, friendly manner
Received barista training and operated commercial espresso and juicing machines
Promoted and endorsed the company to bring in new business
Emphasized fast, friendly customer service in a fast paced, made-to-order restaurant
Received and unloaded large product deliveries
Designed and drew aesthetically pleasing menu displays and was responsible for updating them on a weekly basis to reflect the store's new menu items, products, and store sales/updates
Completed store opening and closing procedures
Rotated stock according to dates and protocols
Trained and mentored new employees
Responsible for cooking and preparing all food needed for the day
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
09/2016 to 03/2017
Wrestling Team ManagerWorcester Polytechnic Institute – City, STATE,
Managed Worcester Polytechnic Institute's wrestling team of 30
Served as mentor and assistant to wrestlers
Served as assistant to the head coach
Was in charge of purchasing/preparing food and drinks for wrestlers at every meet
Accepted constructive criticism from coaches and team members to improve skills
Trained in basic first aid and medical waste handling/cleanup to tend to injuries and their clean up
Responsible for keeping record of all team members weights, food schedules, practice attendance and stats from each match
Traveled with team to away tournaments and was responsible for packing and preparing all uniforms, equipment, and required paperwork
05/2014 to 02/2018
Shift Leader/Social Media Marketing Manager/Assistant ManagerToppings Frozen Yogurt – City, STATE,
Performed cashier duties, product assistance, food prep/handling, machine cleaning, and general store cleaning
Created new processes and systems for increasing efficiency of employee operations
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
Performed opening and closing procedures
Quickly unloaded product shipments and stocked coolers and freezers
Responsible for making inventory control reports and placing orders to ensure product availability and freshness at all times
Resolved guest complaints promptly and professionally
Coordinated employee work schedules to provide coverage for special events
Handled day-to-day shipping and receiving
Trained new staff on job duties, company policies and safety procedures for rapid onboarding
Responsible for running store's social media and engaging with customers via all platforms
Developed marketing content such as blogs, promotional materials and advertisements for the store's social media platforms
Education
Expected in 05/2021
Bachelor of Arts: Digital Media Westchester Community College - Valhalla, NY GPA:
Coursework in visual arts including graphic design, 2D design and digital marketing.
Expected in
: New Media SUNY Purchase - Purchase, NY GPA:
Expected in
: Aerospace Engineering Worcester Polytechnic Institute - Worcester, MA GPA:
Recipient of the Academic Excellence Full Tuition Scholarship
Professional Summary
Highly capable and forward-thinking Visual Manager bringing strong record of accomplishment in building cohesive branding strategies across product marketing channels. Proficient in designing in-store displays and advertising approaches to maximize brand awareness and revenue. Offers history of success in creating leading-edge approaches and working effectively at all levels to coordinate smooth implementations.
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Reliable food service worker with strong background in food service and related positions. Customer-oriented with talent for quick, meticulous food preparation and presentation. Proven aptitude for customer service and visual presentation.
Committed and hardworking food service manager with over 4 years of experience in the food service industry. Well-rounded leader with talent for supervising and coaching employees. Swift problem solver with quick and effective solutions to wide array of issues. Background includes inventory management, sales leadership, scheduling, and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style.
Tech-savvy Social Media Manager with proven track record of curating relevant web content. Practiced in monitoring competitor activity, conceptualizing marketing campaigns and designing editorial content. Recognized for creating exciting promotions, contests and content to drive engagement.
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School Attended
Westchester Community College
SUNY Purchase
Worcester Polytechnic Institute
Job Titles Held:
Supervisor
Visual Manager
Keyholder/Cashier/Prep Cook/Barista/Signage Artist
Wrestling Team Manager
Shift Leader/Social Media Marketing Manager/Assistant Manager
