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Vision Center Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Issue and conflict resolution
  • Systems and automation applications
  • Contract development and management
  • Training & Development
  • Maintenance & Repair
  • Problem resolution
  • Customer service
  • Supervision
  • Multitasking
  • Planning
  • Friendly, positive attitude
  • Communication
  • Organization
  • Computer skills
  • Organizational skills
Experience
Vision Center Manager, 05/1994 to Current
Beacon Health SystemGranger, IN,

Met with each associate to establish realistic monthly sales goals.

  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Executed people strategies to foster better customer service and promote positive and engaging environment for all.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Handled over $$4000 in funds each day in fast-paced clinical environment.
  • Inputted customer data into Microsoft system, safeguarding financial and personal information to avoid breaches.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Pharmacy Technician, 05/1996 to 08/2008
Monarch Casino Black HawkReno, NV,

Teamed with peers, technicians and other pharmacists to prioritize and complete orders.

  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Handled over 200 daily prescription fills.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling.
  • Supported pharmacist in preparing 200 prescriptions daily.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
Waitress, 05/1987 to 06/2008
Monarch Casino Black HawkBlack Hawk, CO,

Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.

  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Waitress, 08/1981 to 09/1983
Rot & DotsCity, STATE,

Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
High School Diploma: , Expected in 06/1982
Grand Rapids Senior High School - Grand Rapids, MN
GPA:

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Resume Overview

School Attended
  • Grand Rapids Senior High School
Job Titles Held:
  • Vision Center Manager
  • Pharmacy Technician
  • Waitress
  • Waitress
Degrees
  • High School Diploma

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