Extremely organized professional with 20 years of bilingual work environment at Consular Section of the U.S. Embassy in La Paz Bolivia. Outstanding customer service provider through years of experience working directly with immigrant and non-immigrant visa applicants. Excellent leadership, interpersonal and supervising skills through six years of experience overseeing and coordinating the work of consular visa clerks and contractors. Extensive knowledge of all aspects of consular and immigration law, regulations, and procedures which related to processing immigrant and non-immigrant visas, including refugee and asylum regulations. Wide experience in oversees processing of waivers of ineligibility, file request from DHS/CIS& ICE.
Strong productive skills.
Focused and dedicated employee.
Ability to prioritize tasks and duties.
Patient & Positive personality
Able to reduce waiting times and streamline service when visa demand rose by 35% and the Unit suffered from serios staff shortages keeping visa operations humming.
Planed and executed the integration of the Non inmigrante and Immigrant visa operations creating new positions, training the visa assistant staff of the consular Section in La Paz Bolivia, implemented several changes in processing procedures significantly expanding the unit´s library Sop´s.
Effectively prepared for and managed the implementation of five significant system changes: (1) the implementation of an online NIV ,(2) increase in visa application fee, (3) new immigrant visa procedures (4) training rotation staff process and (5) new visas appointment systems more than tree updates.
Visa Clerk Consular Section01/2002 to 01/2009
Responsible for delivering different aspects of immigrant and non-immigrant visa processes such as data entry into the NIV and IV system, pre-screening, visa printing, quality of visa control, responsible for visa foils, maintenance of the appointment system and filing, among others.
In charge of answering requests for information from public, in person, by telephone and by electronic and regular correspondence, requiring good knowledge of regulations and ability to locate information using various media, the FAM, intranet, internet and excellent judgment to correctly guide the visa applicant.
Responsible for bilingual drafting and reviewing materials, visa forms, visa petitions, special forms (I-275, waivers, adoptions, etc.) fraud files, SAOs, refusal letter, and any material communication required to inform the visa applicant the status of the process.
Ensured proper visa application completion and correct placement by category, (i.e.
passport type, purpose of trip, nationality and use of updated FAM information and regulations).
Clerk Typist Receptionist01/2000 to 01/2002
Under the immediate supervision of the Medical unit supervisor, assistant clerical and logistical support to the Health unit was provide.
Typing charts, memoranda and letters in English and Spanish as directed.
Pull medical records, sort mail, open new arrivals´ medical files, blood bank questionnaires, medical records profiles, immunization records, make copies, filing and arrangements for medical briefings.
Received visitors to the office, answer telephones, take messages or refer the call to the appropriate person.
MRV Collections Clerk Consular Section01/1997 to 01/1999
Served as collections clerk with responsibility for collecting machine-readable visa fees in accordance and in compliance with established procedures and very specific guidelines.
Accepts the visa fee in prescribed format.
Remitted funds and copies of receipts issued to designated consular cashier for processing.
At the conclusion of the day, run the end of day tapes from the register, aggregates/accounts the funds collected and remits the day-end summary receipt along with the funds.
La Paz, Bolivia.
Cashier01/1993 to 01/1997
Teller window direct to the public attention.
Customer service employee,.
Assistant to portfolio office.
Teller at the U.S.
Embassy office, in charge to pay salaries, projects, and international checks.
U.S. Department of State - Mission of the United States of AmericaPaz, LaSupervisor Visa Assistant
Consular Section (2009 through March, 2016).
Senior expert on both immigrant and nonimmigrant visa processes, responsible for the running of the day to day operations of the Consular Section including special cases like DV Lottery, refugees, asylum, adoptions, waivers, policy issues, outreach activities, panel physician coordination, AMCHAM, Visa Waiver program, visa renewals, referrals etc.
Principal liaises with visa processing contractors, greeters, National Visa Center, Kentucky Consular Center, Department of Homeland Security, U.S.
Citizenship and Immigration Services, other diplomatic missions, all levels of the U.S.
Members of Congress and Bolivia government personnel specially the Ministry of Foreign Affairs, couriers, security personnel, information technology staff and CA support desk.
Responsible for workload forecasting and coordination of duties amongst employees of Consular Section.
Direct supervision over four LES (local employee) and three contracted staff members.
The supervision include disciplinary actions, counseling sessions, evaluations, awards, manage difficult personnel conflicts, training for LES and new (FSO) Foreign Service Officers, maintain appropriate oversight of subordinate portfolios.
Leads the development of the daily work, advising subordinates, adjudicators, and consular managers on case-specific issues, using extensive review of U.S.
immigration law, Foreign affairs Manual, the Foreign Affairs Handbook, and Department cable guidance to ensure there are appropriate standard operating procedures in place.
Associate of Applied Science:Business Administration Studies2005SISMEC Institute, La Paz, Bolivia
Associate of Applied Science:Accounting Assistant studies2005SISMEC Institute, La Paz, Bolivia
Associate of Applied Science:banking Procedures Studies2005SISMEC Institute, La Paz, Bolivia
Associate of Applied Science:Executive Secretarial Studies2005SISMEC Institute, La Paz, Bolivia
1993THE KING ENGLISH INSTITUTE: ENGLISH, La Paz, Bolivia
Fully proficient in Spanish (First language) and English
Supervisor with excellent problem solver experience
overseeing and coordinating the work of 7 team members.
customer service provider with 20 years of experience.
Extensive understanding of U.S. immigration and nationality law.
Microsoft office Software.
Experienced to all clerical duties, data entry, make copies, file, filling forms, forecasting, mail, telephones systems, letters, etc.
experience in oversees processing of waivers of ineligibility, file request
from DHS/CIS& ICE.
AWARDS Mission of the United States of America; Group Eagle Award for exemplary teamwork and performance during a difficult transition and serious increase in demand May 2015. Mission of the United States of America; Certificate of Appreciation Award in appreciation of sustained exceptional performance and faithful service to the U.S. Embassy in La Paz, Bolivia over the past seventeen years. December 2015; for the fifteen year-period on September 2013 and for ten-year period September 2008. Mission of the United States of America; Group Eagle Award for outstanding teamwork consummate professionalism and customer service to the Nonimmigrant Visa Unit May 2013. Department of State; Superior Honor Award "FSN of the year 2010" in recognition of superior service as the Embassy La Paz Non-Immigrant Visa Unit Supervisor during extraordinarily challenging times between 2009 and 2010. September 2011. Department of State; Meritorious group Honor Award for the exceptional contribution, leadership, relentless pursuit of excellence and focused vision resulting in the successful launch of the new GSS visa appointment system. Your tireless devotion to the success of this project ingrained a lasting, positive impact, which reflects great credit upon all of you, the Consular Section and the Mission as a whole. December 2011. Department of State; Meritorious Honor Award for the exceptional dedication to improving process in the Consular Section that resulted in superior customer service to our visa clientele. May 2009. Mission of the United States of America; Meritorious Service Increase Award for sustained performance above the call of duty in all aspects of Non-Immigrant Visa and Immigrant Visa work and outstanding customer service to both colleague and the public alike. May 2007. Department of State; Certificate of Appreciation outstanding teamwork and dedication to customer service in providing correct, complete and compassionate consular services in an innovative fashion throughout Bolivia from 2006 to 2007. May 2007. Mission of the United States of America; Meritorious Service Increase Award in recognition of performance of duties in a manner, which exceeds normal position requirements. May 2006. Department of State; Cash Performance Award for outstanding leadership, customer service and dedication to duty during the period November 2003 - November 2004. December 2004. Department of State; Franklin Award (Health Unit Team) for contribution to the general welfare and health of the Mission community. May 2001. Department of State; Meritorious Honor Award in recognition of the Visa Unit's sustained superior performance during a period of unprecedented, rapidly increasing visa demand. March 2000.