Starting in 1997 began working in the Travel Industry as a professional travel agent consulting with the general public about vacation destinations for business and leisure travel, arranging for air, car, hotel, cruise, ground transfers, tours and foreign independent travel (F.I.T.) I then moved on to reservations, operations, customer service and account management for high end clientèle as well arranging group tours and group reservations for tour and cruise companies as well as working as a Foreign Travel Visa and United States Passport consultant.
Visa consultant and DA Team (Dedicated Accounts) contact for the Los Angeles office. Preparation, submission and expediting of US Passports and foreign travel visas for those holding a legal status in the United States. Consult clients regarding visa and passport requirements per the US State Department and foreign consulates and Embassies here in the United States. Acting as the DA Team leader for the Los Angeles office, I was responsible for all dedicated corporate accounts for Southern California such as Disney, Logitech, Westinghouse Electric, Bombardier, Sony, AEG and many others. Heavy call and email volume coordinate with couriers for submissions and processing, preparation of each application checking for complete and accurate documentation, problem solving and fast paced, high data entry input maintaining all hard copies of files, assisting walk in clients, UPS and FED EX shipping and receiving, corporate office procedures.
Provided courier services for major motion picture studios, medical labs, hospitals, advertising firms, architects, design firms, attorneys, high profile celebrities, recording studios and various highly important and time sensitive materials throughout Ventura, Los Angeles, Orange, San Bernardino and San Diego Counties. Utilized efficient time management and organizational skills, detail oriented. Logged all pickups and deliveries, mileage and time as well as gas usage. Utilized GPS and road maps to coordinate proper routing and order of pick ups and deliveries by prioritizing jobs to maximize performance.
General office duties, faxing, filing, accounts payable, invoicing, answering phones, customer service, checking stock, taking orders, copying and filing as well as sales and delivery of merchandise to auto body shops throughout Los Angeles County, problem solving
Generated new bookings for river cruises through Europe, China, Egypt and Russia and ocean voyages for the Mediterranean, South America and Antarctica, while maintaining and servicing existing accounts, changes and cancellations, applied discounts, advised travel agents of procedures for new agencies and advised of their District Sales Manager and contact information. customer service, answered phones, gave details of tours, cruises, air schedules, cancellation fees and policies, booked transfers for cruise only passengers, worked closely with the Operations department regarding individual ships and port information, walking tours, meals and luggage allowances etc., accounting, processed payments, answered heavy call volume, trained new employees, assisted supervisors with various tasks, booked and serviced groups of more than 100 passengers. Put in requests for either same air or connecting air flights for passengers coming from different gateways. Handled all special requests regarding preferences for diet, bedding, allergies, excursions and dining, sent invoices, applied discounts, sent out passenger information forms and updated client files, advised about Visa and passport requirements
Accountant/Front Desk receptionist for Travel agency. In charge of tracking and matching all air tickets on a daily basis via ticket numbers and payments .Responsible for being the main liaison with main headquarters regarding all ticketing and payment documentation, sent all documents to head office on a weekly basis via overnight Federal Express courier. Answered all incoming calls and serviced the callers needs .Dealt with inter-department and general public bookings for flights and athletic department transportation
Custom Quotes Agent/Customer Service .Quoted all custom orders according to volume, size and custom Pantone colors used for graphics and choice of materials. Generated new sales and maintained existing orders, customer service, problem solving, answered heavy call volume, input all orders into data base. Responsible for receiving all art files and processing files using Adobe Photo Shop and Illustrator checking for size and resolution and clarity for production department, filing, problem solving regarding orders and shipping, processed payments .Uploaded and maintained artwork and accounts into database. Packaged and shipped all finished orders to clientèle on a daily basis via UPS and USPS.
Generated new sales and maintained existing reservations, took air requests and assigned staterooms, worked closely with dispatchers for each ship, booked land extensions and tours, hotels and transfers, problem solving, calculated manual fares, back to back cruises, applied shipboard credits. Entered on board requests and requirements, special needs, dietary preferences and allergies, stateroom preferences, special services. Alliance desk for preferred agencies, explained and applied benefits of Crystal Society for returning guests .Cross referenced air for all passengers traveling together, accounting, crossed referenced guest bookings, processed payments, guest relations, trained new employees, trained new reservations supervisors, maintained close relationships with preferred agencies Handled heavy call volume and provided attention to detail for every booking .Assisted the Director of Reservations with various duties
Operations and F.I.T travel coordinator for Sprint Department. Pieced together detailed itineraries for foreign independent travel, special interest groups and large tour groups. Pieced together components of each itinerary involving hotels, tours, cruises, car rental, ground transfers, rail travel through Australia and New Zealand, excursions and activities IE: diving, hot air ballooning, Sydney Opera House events, Sporting events, hiking, camping, Sydney passes, bus tours and travel etc. Routed and booked all Rail for the South Pacific and Sprint departments and my own clients, ran weekly sales report and distributed to all employees, was in charge of all sales invoices, booked tours using Tech 7 and Sabre for air and car also handled special projects for manager stocking all brochures, brochure request fulfillment to clients, filing, preparing all office documents for the President of the company, dealt directly with product suppliers to set up contracts and commission rates, built and maintained both hard copy files and computer data.
A comprehensive course of study focusing on all aspects of the Travel Industry. Course work included hotel, rail, airline, travel agency and cruise lines, all aspects of hospitality and customer service, office procedures and data entry. Sabre reservation system and accounting.
A comprehensive course of study encompassing all aspects of professional makeup artistry from Salon to TV and Motion Picture makeup techniques. Diploma in Professional Makeup Artistry.
Private Catholic High School, College Preparatory, with emphasis on Math, Languages, Science, History, English Literature, Religion and Art
Computer operating systems include Sabre, Crystal CRS,Tech 7, Longitude, Microsoft Office, Outlook, Internet Proficiency, Typing 55wpm ,detail oriented, excellent customer service skills, interpersonal skills, excelling in high pressure situations, catering to demands of upper class and wealthy individuals, stellar social skills, multi-tasking with a high level of discretion and business ethics
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