Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

My name is Jessica L. Claire. My email address is, and telephone is (555) 432-1000. For nearly 20 years, I was a driven telecommunications, automations, trainer, and signal first sergeant. Those tenures led to a talented administrator focused on performance optimization, technical improvements, and accountability. I have an understanding of cost-effective decision making and usability. What I want you to know is I am a 3 year cancer survivor who endured wartime fatigue. Through it all, I beat it and am emerging seasoned, resourceful, self-sufficient, and honest. Certified in Microsoft Servers 2013, and vmWare 8 years in a large-scale distributed network environment.

  • Four years direct experience with vmWare . Last vmWare certification is VCAP4. Program installations, Performance Analysis, Servers expertise and Problem resolution. Recent skill upgrade using command line programs like Unix/Linux and basic Java scripting.
  • Eight or more years direct experience with Microsoft as a Systems Administrator. Last Microsoft certification is MCSE 2013. Began sitting exams for Microsoft on WinNT in 1999, in Maryland at Computer Analytics. In time and because the servers changed so much I obtained the MCSE 2003, MCITP in 2010, and the MCSE in 2013. Work experience has honed leadership ability and performance based promotions.
  • Work History
    11/2011 to 01/2014 Virtual Systems Administrator University Of Florida | Gainesville, FL,
    • Conducted vulnerability testing and troubleshooting for various software remotely and onsite for three server networks (SIPR, NIPR, and CENTRIX ) sets, storage (netapp, Dell 3000i & EMCs, blades) to maintain operational readiness.
    • Achieved 90% or greater customer satisfaction rate while administering
    • Configured and sustained a storage area network solution for a multi-network and hazardous wartime virtual environment.
    • Conducted testing and troubleshooting for quality assurance for forward observations bases like Camp Phoenix, Mike Spann and FOB Ghazni for operations Centers that were critical to Afghanistan. Conducted Tier 2 and 3, including maintaining Active Directory, Symantec Backup Exec, Symantec (SADR to DISA ePO), Mail Security for Microsoft Exchange 2010 (SMSME), WSUS, DHCP, and VMware vSphere's cloud computing virtualization platform.
    • Automated nightly batch with powershell and a comparable script using a scheduler and or manual and created nightly jobs for database backups.
    07/2004 to 11/2011 ADPE Technician and Systems Administrator ITT Systems Inc. | City, STATE,
    • Operation Iraqi Freedom and Operation Enduring Freedom, Afghanistan for US military combatant commanders, International Security Forces (ISAF), and allies of the US and ISAF. Provided comprehensive technical support to the United States Army's Long Range Surveillance Detachment (LRSD), Polish, and other special operations force end-users by phone, directly, and remote logons. Some minor work at the US Embassy in Kabul, Afghanistan while assigned to Camp Eggers, a United States military base in Kabul, Afghanistan.
    • Responsible for replacing outgoing military unit's mission. Supported windows and network security solutions including high-availability, disaster planning/recovery, and specialty application integration. Spearheaded invClairery control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
    • Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for over 400 NIPR, 300 SIPR, and 1-200 CENTRIX users.
    • Developed programs to integrate and update hardware baselines, remediate vulnerabilities, and improve the user experience.
    03/2001 to 06/2004 US Army First Sergeant and Master Sergeant US Army | City, STATE,
    • Assigned to the Joint Communications Support Element (JCSE), a brigade sized element located at MacDill AFB Florida. I served as the Non-Commissioned Officer in Charge of JCSE’s Joint Network Operations Center with a core JCSE mission to provide support to unified commands, Non-DoD Agencies, and even allied governments.
    • Led shift the Joint Network Operations daily briefings to inform the command's officers of important considerations such as over $60 million in US national communications assets, deployment of personnel assets.
    • Maintained mission briefs for secret and top secret tools. Evaluated case documentation submitted by six distinct departments (staffs J1-J6).
    • Previous military assignments include NCOIC providing IT support from bunker at Camp Red Cloud South Korea, also served as a First Sergeant (2000-2001).
    • Served as First Sergeant for Headquarters and Headquarters, 10th Signal Battalion, 10th Mountain Division, Fort Drum, NY.
    07/2015 to 12/2018 Customer Service & Career Source Tampa Bay Convergence / VA | City, STATE,
    • Completed AT&T customer calls and service orders sales with near-zero error rate using up-to date knowledge about ATT products and services(2015-2017).
    • Responded to AT&T customer queries about ATT services, equipment, promotions, roaming and billings. Enhanced customer experience, retention, and satisfaction by providing outstanding and prompt customer services.
    • Monitored AT&T customers for signs of security concerns and escalated issues to management (2015-2017).
    • Career Source Tampa Bay was a student work study assignment eligible as part of a degree program in Unix/Linux Networking.
    • Assisted veterans with job search, learn more about their benefits, to build resumes, and dress for success.
    • Assisted the broader community to apply for unemployment assistance.
    Expected in 12/2019 Associate of Science | Unix/Linux Networking, Digital Forensics, Security Hillsborough Community College, Tampa, FL GPA:

    School You might want to include your GPA and a summary of relevant coursework, awards, and honors.

    • Professional development completed in Computer Sciences
    • Member of Cyber Security Club
    • Dean's List 2018
    • Coursework in Digital Forensics, Unix/Linux Networking and Cyber Security.
    Expected in 05/2004 Master of Science | Aeronautical Science Embry-Riddle Aeronautical University - Daytona Beach, Daytona Beach, FL GPA:
    • Thesis: Space Exploration: A Global Analysis of Man's Future in Space
    • Master's Aeronautical Science
    Expected in 06/1978 Bachelor of Arts | Music Bethune - Cookman University, Daytona Beach, FL GPA:
    • Did you manage a team for your club, lead a project for your favorite charity, or edit your school newspaper.
    • Go ahead and describe experiences that illustrate your leadership abilities.
    • 2.
    • CompTIA Security+
    • Microsoft Certified Systems Engineer (MCSE)

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    School Attended

    • Hillsborough Community College
    • Embry-Riddle Aeronautical University - Daytona Beach
    • Bethune - Cookman University

    Job Titles Held:

    • Virtual Systems Administrator
    • ADPE Technician and Systems Administrator
    • US Army First Sergeant and Master Sergeant
    • Customer Service & Career Source Tampa Bay


    • Associate of Science
    • Master of Science
    • Bachelor of Arts

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