Virtual Receptionist Resume Example
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LeahHartzell
Summary
Attentive Social Media Coordinator with proven history developing engaging social posts that support corporate communications goals. Self-motivated with understanding of brand promotion and online marketing. Known for working quickly and efficiently across multiple social media platforms.
Skills
- Organization
- Customer service
- Critical thinking
- Relationship building
- Audience identification
- Brand promotion
- Social media management
- Account management
- Content development
- Consistent brand messaging
- Promotional marketing and advertising
- Social media proficiency
- Working collaboratively
Experience
11/2020 - 08/2021Sales and Marketing RepresentativeNvr, Inc.Columbus , OH
- Developed positive relationships with new and existing customers, leading to increased sales opportunities.
- Assisted salesforce with customer leads and follow up to build constant contact.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
- Created product promotion plans and marketing initiatives to increase brand awareness.
11/2019 - 11/2020ReceptionistMethodist Hospital For SurgeryWadsworth , OH
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Drafted professional business communication and answered phone calls and emails.
- Managed customer complaints and rectified issues to complete satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Negotiated settlements and agreements between parties by providing mutual support and driving resolutions.
06/2019 - CurrentPersonal TrainerAncestry, Inc.Boston , MA
- Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
- Communicated with clients to determine goals and performed client assessments.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
- Performed competitive market analysis to identify opportunities for business growth.
- Improved membership enrollment by utilizing sales and marketing methods.
05/2021 - 12/2021Social Media AssistantYmca MarylandBaltimore , MD
- Generated and maintained social media profiles across social media platforms by performing copywriting, posting, reporting and responding tasks.
- Engaged and communicated one-on-one with online customers via social media messaging, generated brand awareness and promoted positive product impressions to increase sales.
- Networked and researched to stay current with best practices, trends, topics, strategies, industry standards and regulations related to social media.
- Developed and implemented strategic social media marketing plans.
- Engaged with and responded to online audience through relevant comments.
Education and Training
05/2019Bachelor of Science: Recreation Management, Health Studies Lock Haven University of Pennsylvania, City, State
2014High School DiplomaDanville Area Senior High School, City, State
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School Attended
- Lock Haven University of Pennsylvania
- Danville Area Senior High School
Job Titles Held:
- Sales and Marketing Representative
- Receptionist
- Personal Trainer
- Social Media Assistant
Degrees
- Bachelor of Science : Recreation Management, Health Studies
High School Diploma
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