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Virtual Receptionist Resume Example

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VIRTUAL RECEPTIONIST
Summary

Ambitious receptionist offering 3 years of experience in customer-facing administrative roles. Displaying key strengths in conflict resolution and problem solving. Ready to enhance company image by providing friendly, effective services to a wide variety of customers.

Skills
  • Planning and coordination
  • Organization
  • Team building
  • Communications
  • Program leadership
  • Individualized education
  • Member support
  • Conflict resolution
  • Fundraising
Experience
Company Name | City, StateVirtual Receptionist12/2019 - Current
  • Boosted customer satisfaction ratings by exuding warmth, professionalism and concern for callers while driving to productive solutions for both caller and business.
  • Answered inbound telephone calls promptly and courteously, listened attentively to caller, responded to questions and accurately documented and forwarded messages.
  • Cultivated rapport with callers, expressed empathy and patience with angry or worried callers and calmly and efficiently arranged for resolution of expressed issue.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Company Name | City, StatePersonal Trainer06/2019 - Current
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep all client information current.
  • Led, instructed and motivated individuals during exercise activities, keeping morale and energy high.
  • Implemented continuous improvements for growth in clients to ensure they continued to meet their goals.
Company Name | City, StateCustomer Service Representative09/2019 - 01/2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Company Name | City, StateHome Caregiver11/2018 - 09/2019
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Assisted disabled individuals to foster independence while still closely monitoring and offering support.
  • Provided mental and emotional support to improve the outlook on clients daily life.
Education and Training
Lock Haven University of Pennsylvania | City, StateBachelor of Science in Recreation Management, Health Studies 05/2019
Danville Area Senior High School | City, StateHigh School Diploma2014
Volunteer Experience

Talented X: June 2020

Assisted in creating, coordinating and leading the 2020 Juneteenth event held in St Johns, for their local community. Through the efforts we were able to fundraise 8,000 to give to back to our African-American community.

Van port Mosaic: July 2020- Present

Assisting in community education about Van Port, and the black community through walking tours, speakers, and learning sessions.

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Resume Overview

School Attended

  • Lock Haven University of Pennsylvania
  • Danville Area Senior High School

Job Titles Held:

  • Virtual Receptionist
  • Personal Trainer
  • Customer Service Representative
  • Home Caregiver

Degrees

  • Bachelor of Science in Recreation Management, Health Studies
    High School Diploma

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