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Virtual Receptionist Resume Example

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LeahHartzell
Summary

Attentive Social Media Coordinator with proven history developing engaging social posts that support corporate communications goals. Self-motivated with understanding of brand promotion and online marketing. Known for working quickly and efficiently across multiple social media platforms.

Skills
  • Organization
  • Customer service
  • Critical thinking
  • Relationship building
  • Audience identification
  • Brand promotion
  • Social media management
  • Account management
  • Content development
  • Consistent brand messaging
  • Promotional marketing and advertising
  • Social media proficiency
  • Working collaboratively
Experience
11/2020 - 08/2021Sales and Marketing RepresentativeNvr, Inc.Columbus , OH
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Assisted salesforce with customer leads and follow up to build constant contact.
  • Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
  • Evaluated leads obtained through direct referrals, lead databases and cold calling.
  • Facilitated growth and increased brand awareness by working with sales team to build and maintain key business relationships.
  • Created product promotion plans and marketing initiatives to increase brand awareness.
11/2019 - 11/2020ReceptionistMethodist Hospital For SurgeryWadsworth , OH
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Drafted professional business communication and answered phone calls and emails.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Negotiated settlements and agreements between parties by providing mutual support and driving resolutions.
06/2019 - CurrentPersonal TrainerAncestry, Inc.Boston , MA
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Communicated with clients to determine goals and performed client assessments.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
  • Performed competitive market analysis to identify opportunities for business growth.
  • Improved membership enrollment by utilizing sales and marketing methods.
05/2021 - 12/2021Social Media AssistantYmca MarylandBaltimore , MD
  • Generated and maintained social media profiles across social media platforms by performing copywriting, posting, reporting and responding tasks.
  • Engaged and communicated one-on-one with online customers via social media messaging, generated brand awareness and promoted positive product impressions to increase sales.
  • Networked and researched to stay current with best practices, trends, topics, strategies, industry standards and regulations related to social media.
  • Developed and implemented strategic social media marketing plans.
  • Engaged with and responded to online audience through relevant comments.
Education and Training
05/2019Bachelor of Science: Recreation Management, Health Studies Lock Haven University of Pennsylvania, City, State
2014High School DiplomaDanville Area Senior High School, City, State
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How this resume score could be improved?

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Resume Overview

School Attended

  • Lock Haven University of Pennsylvania
  • Danville Area Senior High School

Job Titles Held:

  • Sales and Marketing Representative
  • Receptionist
  • Personal Trainer
  • Social Media Assistant

Degrees

  • Bachelor of Science : Recreation Management, Health Studies
    High School Diploma

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