To obtain a position with a progressive company that will challenge my abilities and goals for achievement.
Experienced Office Assistant/ Customer Service Representative with strong problem solving and multi-tasking skills. Capacity to************ Team player that is a quick learner and is determined to maintain quality in ones' work.
Self-motivated, offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive clerical knowledge.
Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.Energetic [
Excellent Organizational Skills
Strong Customer Relations Skills
Typing 40wpm / 10-Key Calculator by touch
Data Entry/ Scanning
Organized setup and maintained office e- files.
Proficiency with software covering a wide variety of applications including MS-Office (Outlook, Word, Excel)
Duties: Provide support to managing staff and technicians via remote access from home office. Process account payments and account adjustments. Schedule all company travel, itineraries and accommodations. Create invoices and purchase orders. Verify that all products and equipment needed for the scheduled installations are shipped and received by the customer prior to install date to prevent any delays. Forward all serious consultation requests to the vice-president so that appropriate and additional services can be offered.
Responded to inquiries and/or directed individuals to the appropriate area or assisted them with information.
Monitor guests and inform appropriate employee regarding guest requests for department.
Maintain records of guest visits in visitors' log and maintain office phone list to help visitors and employees in all communication.
Coordinate with various departments and reserve conference room and equipment for customer visits and staff meetings.
Attend, screen and divert all incoming calls and forward messages to appropriate staff and carry out night office duties.
Administer and distribute all magazines, newspapers and journals to appropriate staff or library.
Work with vendors to repair equipment, maintain building and perform HVAC adjustments or light replacements.
Monitor all incoming faxes and mail and distribute it to appropriate person, compile outgoing mail and involve messengers for mail distribution to external agencies.
Administers and inform staff regarding packages supplied by vendors and postal services for timely delivery.
Assist receptionist during lunch or any other breaks or absences and provide support to front desk operations in office.
Develop and manage office files and records and prepare file storage list to enable easy access to files.
Collaborate with Office Operations Manager to carry out front desk procedures and maintain phone system manual.
Prepare schedule for front desk relief team and use conference room for various listed purposes.
Ensure neat and clean front office area maintain effective environment both employees and customers.
Maintain all office equipment such as copiers, fax machine and first aid kit to facilitate smooth office functioning.
Provide external and internal support to electrician, locksmith, janitor and maintain security .
Support customers at point of sale to ensure world class shopping experience.
Handle customer returns, refunds and exchanges at register to maintain friendly work attitude.
Present Adidas merchandise within and around check-out area including wall display.
Finish regular sales transaction in cash, credit and checks.
Develop merchandise displays throughout store.
Guarantee integrity and accurate cash handling.
Add on sales and describe technical information through selling techniques to promote salesmanship and reach store sales goals.
Respond to routine customer billing issues.
Receive and process payments as per standard procedures.
Open and close retail location including cash handling and deposits.
Support pet parents by responding on products and services.
Welcome pets and pet parents and offer quick and efficient check out experience.
Suggest products and services solutions to pet parents.
Specify transaction amount, money received and change due.
Validate credit cards, identification and signatures. Provide frontline contact with customers.
Provide courteous customer service.
Interact with customers to recommend and sell products or services.
Process customer order forms and needs.
Assist and support floor sales team.
Coordinate with marketing and sales team to meet customers' needs.
Maintain and update customer databases with referrals.
Assist and support accounts receivable staff.
Reconcile balances and discrepancies in customer accounts.
Initiate customer-enthusiasm selling processes and logistics.
Vast salon receptionist experience
Sound knowledge of the working of hair salons
Wide knowledge of hair care products
Operational knowledge of various hair salon equipments
Ability to answer the multiple phone lines and check for availability
Ability to oversee the administrative staff and other employees
Amazing customer service and phone etiquette
Excellent communication skills
Scheduled all appointments for the customers.
Monitored the phone calls and answered any enquiries about the services of the salon.
Ensured that the salon is clean at all times.
Administered all payments for the processes and maintained a record of the same.
Administered the working of the salon and directed the staff members to perform various duties.
Greeted all clients in a pleasant manner and guided them through their treatment.
Facilitated the smooth working of the salon by scheduling the next appointments.
Performed various functions for the salon such as scheduling the appointments, opening the salon and maintaining a record of all payments.
Maintained the inventory and made orders when new stock is required.
Monitored all the client files and assisted in sending mailers for the promotions.
Duties: Ability to resolve member's issues at the lowest level possible, improving the member's satisfaction with the company as a whole. Provided smooth transition from purchaser to consumer through implementation of service strategies within the call center. Provided information and support to members and prospective members regarding contract and benefits explanation. Assisted predominately Medicare members with specifics on how KP/Medicare plans. Ensured that the call center needs and service issues were resolved in a timely manner. Documented all information provided by members and customers ensuring accuracy for comprehension and future inquiries. Provided adequate communication between members and Kaiser Staff regarding complaints and grievance issues. Additionally assisted members with scheduling issues to prevent any further escalation of the issue.
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