A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet very flexible at multitasking. Customer focused with diverse industry experience including hospitality and sales.
Awarded "Outstanding Employee" in 2011.
Won "Employee of the month" for excellent customer service and sales efforts.
Generated a 40% increase in customer satisfaction reviews by making appropriate food-pairing suggestions to the management team.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods of the hotel restaurants.
Assisted guests with making menu choices in an informative and helpful fashion.
Appropriately suggested additional items to customers to increase restaurant sales.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Provided resolutions to conflicts and guests' problems.
Provided advice and personal assistance to VIPs and guests of the hotel.
Train personnel in customer service as and when required.
Greet and assist dozen of customers in selecting and purchasing our product.
Earned good ratings on annual reviews.
Recognized for high quality work, organizational strengths and exceptional customer service delivery.
Excelled within the deadline-intensive environment, ensuring the accurate and on-time completion of all projects.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Promoted and endorsed the company to bring in new business.
Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Foodhandler Certificate Program
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