Vip Casino Host resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Detail-oriented VIP Casino Host engaging with and delivering complementary services to attract and retain patrons. Solid knowledge of casino operational procedures and regulatory requirements to provide exceptional service and value to guests. Possesses strong business acumen and high professional ethics. Customer-savvy Player's Club Representative bringing expertise in service, sales and conflict resolution casino environments. Expert in resolving situations and promoting loyalty. Well-versed in casino regulations and security protocols.
Skills
Team building
Organization
Operational improvement
Communications
Customer service
Business operations
Supervision
Planning and coordination
Problem resolution
Relationship development
Team management
Experience
VIP Casino Host, 01/2018 to Current Resorts World Catskills – City, STATE,
Advised guests and employees on current and upcoming events, including festivals, concerts and special guest appearances to facilitate interest.
Issued rewards to guests to encourage continued play and high-dollar spending.
Promoted players' club by walking casino floor and signing up new guests.
Explained club to guests and assisted with any service need to maintain high satisfaction and brand loyalty.
Resolved conflicts with communication skills and use of discounts and complementary offerings.
Helped resolve problems with slot rating system using strong problem-solving abilities and technical knowledge.
Used player tracking system to determine eligibility for complementary services and prizes.
Assisted with in-house reservations for restaurants, shows and spa services to deliver maximum guest satisfaction.
Verified and maintained compliance with applicable gaming regulations and laws as well as internal casino policies, procedures and controls.
Introduced new VIP guests to casino property and discussed available amenities, including pools, restaurants, gaming offerings and entertainment.
Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
Exceeded pre-determined goals for special event attendance, advance hotel reservations and new player sign-ups.
Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
Moderated floor disputes to protect business assets and resolve customer service issues.
Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
Recognized by management for providing exceptional customer service.
Created agendas and communication materials for team meetings.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Trade and Loan Specialist , 07/2007 to 07/2012 Bank Of New York Mellon – City, STATE,
Performed daily maintenance of loan applicant database.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Responsible for coordinating credit and finance activities and obtaining payments for import/export operations.
Advisor on matters of tariffs, markets, and federal and foreign regulations.
Negotiated letters of credit and addressed issues with foreign banks.
Maintained strict confidentiality of bank records and client information.
Complied with regulatory requirements, including the BSA, Anti Money Laundering, OFAC, USA Patriot Act and Privacy Act
Received Employee of Month service award for creating an excel file for the department to run more efficient.
Customer Service
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality.
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
Security Industries Loan Specialist, 10/2005 to 07/2007 Bank Of New York Mellon – City, STATE,
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Managed and evaluated large day loans for numerous securities industry leaders.
Ensured sufficient collateral was pledged for broker/dealer loans each day loan prior to distributing funds.
Clear/Settle equity and fixed income transactions in over 100 markets
Maintained a close working relationship with representatives from the Federal Reserve Bank New York to ensure loans were paid back by end of business.
Initiated, prepared and processed Industry Loans.
Trained and mentored numerous members on all aspects of the work load.
Pledged Collateral
Worked closely with Broker Dealers in NYC
Office , 04/2002 to 09/2002 Gauthier Sheet Metal – City, STATE,
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Coordinated logistics for corporate events.
Payroll
AP/AR
Human Resources
Managed team of 15
Customer service
Increased office organization by developing more efficient filing system and customer database protocols.
Education and Training
High School Diploma: , Expected in 05/1996 Logan County High School - Russellville, KY GPA:
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