Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 10 years experience serving in high volume atmospheres, while maintaining a positive attitude and great sense of enthusiasm during peak hours.
Skills
Organized and efficient server
Quick problem solver
Thrives in fast-paced environment
Committed team player
CPR certification
Courteous, professional demeanor
High energy
Cash handling expert
Bar terminology
Liquor and smoking laws familiarity
Up-selling capability
7+yrs cocktailing experience
Outgoing personality
Flexible schedule capability
Work History
VIP Bottle Service Waitress, 10/2014 to Current Sugarbush Resort – Portland, ME,
Ensured that my tables were fully stocked with glasses, drink mixes, and garnishments before my shift.
Greeted guests upon arrival to their sections and collected payment for the table minimum. Checked to ensure payment info was correct and pre-authorized payment.
Efficiently and accurately took and delivered orders for bottles. Whilst also preparing cocktails at the table, including chilled and mixed shots as.
Consistently provided professional, friendly and engaging service while constantly checking on guests satisfaction.
Skillfully promoted items on bottle list, while assertively up selling menu items
Followed all safety and sanitation policies when handling beverages to uphold proper health standards.
Displayed enthusiasm and knowledge about the establishment and menu products.
Quickly recorded transactions in Micros system to deliver prompt service
Developed and maintained positive working relationships with others to reach business goals.
Provided friendly, attentive, genuine service while establishing a rapport with guests.
Assisted co-workers whenever possible.
Bartender, 07/2012 to 09/2014 Cache Creek Casino Resort – Brooks, CA,
Greeted guests in a timely and professional manner.
Waited on multiple customers at the bar and throughout the bar area.
Received beverage orders from wait staff and delivered beverages to guests.
Maintained full knowledge of beverage lists and promotions.
Enthusiastically and appealingly described food and drink specials to guests.
Poured drinks using standard pour according to specifications.
Managed strict beverage control to minimize waste.
Ensured liquor was secured at the end of shifts.
Processed orders on a computerized Point of Sale system.
Upheld strict cash handling procedures.
Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Waitress, 04/2009 to 09/2012 Stats – City, STATE,
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Served beverages, breads and butter and replenished items as necessary.
Provided friendly and attentive service.
Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
Bussed and reset tables and kept dining room and work areas clean.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Assertively upsold alcoholic beverages, appetizers and desserts.
Education
Associate of Science: Medical Assisting/Billing and Coding, Expected in 2010 MedTech College - 4501 Circle 75 Pkwy SE, Atlanta, GA. 30339 GPA:
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