Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Energetic bottle service waitress with strong wine, spirit and champagne knowledge. Accustomed to balancing quality with efficiency in high-volume service environments. Trained in VIP bottle service customer service with proven serving skills. Ready to present the ultimate experience to all guests.
Skills
Bottle Service
Wine service
High volume service
Food sales and promotion
Sale expertise
Communication skills
Menu presentation
Item promotion
Sales strategy
Product Upselling
Cash handling
Customer service
Team work and collaboration
Work History
06/2019 to 11/2019VIP Bottle Service WaitressLkq Corp | San Diego, CA,
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
Achieved sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Displayed enthusiasm and promoted professional and fun service to customers, successfully increasing referrals and walk-in business
Mixed both standard and specialized drink orders using a variety of ingredients, including liquor, bitters, sugars, and fruits
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Maintained a strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protection for customers
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Used cash registers and credit card machines to cash out customers, handling up to $5000 in cash per event
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Increased sales from $1500 to $2500 by upselling party packages to customers
09/2019 to 11/2019CashierDepartment Of Defense | Virginia Beach, VA,
Checked prices for customers and processed items sold by scanning barcodes
Processed POS transactions, including checks, cash and credit purchases or refunds
Counted cash in register drawer at the beginning and end of shift
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Restocked, arranged and organized merchandise in front lanes to drive product sales
Assisted customers by answering questions and fulfilling requests
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
04/2015 to 04/2017AssistantYmca Of Greater San Antonio | San Antonio, TX,
Ensured personal safety through proper use of tools, protective equipment and ventilation
Ordered and maintained an adequate supply of materials, supplies and equipment
Used the autoclave to properly sterilize all piercing and tattooing materials
Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers
Consulted with clients to discuss preferences, styles, and ideas for commissions
Scheduled appointments with artists without overlapping in schedule
Scanned personal information of clients into the computer database, and successfully filed all information for tracking purposes
04/2008 to 08/2017Baseball UmpireImlay City Boys Little League Baseball | City, STATE,
Managed crowd disruption utilizing de-escalation techniques when necessary
Monitored integrity of athletic conduct concerning athletes and coaches
Officiated several games over a 10 year period
Verified accuracy of score calculations before winners were announced
Inspected sporting equipment to ensure compliance with safety and event regulations
Kept games on schedule by starting promptly and making correct calls
Communicated strikes and runs with precision
Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans
Evaluated abilities and rule knowledge of less experienced umpires
Fielded questions from athletes and coaches regarding specific scenarios and calls
Promoted good sportsmanship among players
Communicated with fans, coaches, players, and other umpires
Umpired seasonal and tournament games
Explained and taught regulations and rules to players and coaches
Maintained the safety of players and fans in different situations
Trained new umpires through our new umpire training course and certification
Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements
Education
Expected in 06/2014High School Diploma | Imlay City High School, Imlay City, MIGPA:
Accomplishments
Established top sales as a new employee, and asked to cater to private events as a result.
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