Vice President Of Technology And Cloud Services Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Insightful Information Technology Manager with 11 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

  • Budget administration
  • Infrastructure development
  • Security planning
  • Leadership
  • Team Building
  • Verbal and written communication
  • Interpersonal Communication
  • Customer Service
  • Training & Development
  • Collaboration
  • Supervision
Work History
04/2019 to Current Vice President of Technology and Cloud Services Trimble Transportation Enterprise | City, STATE,
  • Managed team of over 20 engineers (domestic and foreign) overseeing 3000 virtual machines in both physical colocation facilities and public cloud
  • Implemented architecture to ensure proper performance of IaaS and Subscription based services
  • Oversaw corporate wide initiative to migrate workloads into Microsoft Azure while maintaining cost effectiveness
  • Implemented ITIL practices, including change management protocols to provide repeatable and streamlined processes
  • Managed Capex and Opex budgets annually
  • Implemented client engagement program which resulted in 90% 24-36 month renewals and drove revenue
  • Implemented training and certification programs for staff to enhance skill sets.
  • Ensured software compliance and guided company through audit with third party
05/2017 to 04/2019 Director of Systems Operations PeopleFluent | City, STATE,

Manage team of local and remote engineers to ensure day-to-day operations and projects are completed.

  • Oversaw all hosting operations for all domestic and international data centers across 9 major product lines
  • Create and oversee operational and capital budgets and reduced operational costs by 20% in a 12-month period
  • Implement and manage hybrid cloud infrastructure utilizing both Amazon Web Services and Microsoft Azure
  • Ensure infrastructure SLAs are being met through availability reporting on a monthly basis
  • Oversaw implementation of Nagios XI monitoring system to ensure all assets are being monitored and proper escalation are in place
  • Ensure license compliance for all products, including Microsoft and Linux
  • Create and execute annual operational plan to make department efficient and secure through automation
  • Ensure compliance for annual SSAE-18 audit
  • Oversee annual disaster recovery drills to ensure system availability and meet both RTO and RPO goals.
  • Drive and execute projects to completion, including data center consolidation and reduction, infrastructure upgrades, and reduction of overall technical debt.
  • Implementation of Extrahop to monitor application performance
  • Upgrade of F5 load balancers from 3900 series to 4000 series
  • Upgrade all storage appliances to solid state drives to improve overall performance of applications
  • Upgrade existing Windows 2000 and Windows 2003 to supported operation systems
  • Upgrade existing Red Hat and Centos systems to supported distributions
  • Migrate 3 data centers to existing domestic data centers to reduce licensing and operational costs
  • Liaison with all product teams to ensure requirement for projects are being met
  • Engage and negotiate with vendors for asset acquisition and data circuits.
  • Establish cost allocation model for chargebacks based on utilization for all product lines
  • Manage Office 365 agreement and Exchange Online account for internal IT via Enterprise Agreement with Microsoft
09/2010 to 04/2017 Senior Director of Cloud Services TMW Systems | City, STATE,
  • Expanded $800,000 annual revenue to almost $6 million annually
  • Expanded client base from 50 clients to over 400 clients, 5000 users and 900 Windows and CentOS Linux servers as Director of a team of Engineers and Administrators.
  • Researched and refreshed all internal infrastructure due to growing client base
  • Maintain 99.99% uptime for clients.
  • Create and execute annual operation and capital spending budgets and plans
  • Create and document processes and procedures to ensure proper handling of internal and external situations and audit to ensure ISO 27001 compliance
  • Create and test disaster recovery scenarios at failover data center
  • Implement Flashstack validated architecture model (Cisco, VMWare, Pure Storage)
  • Communicate monthly statistics to upper management including new sales, revenue recognized, infrastructure statistics, and uptime
  • Negotiate purchases with external vendors
  • Ensure that all contracts meet VSOE specifications
  • Establish and review pricing annually
  • Commission and execute external penetration testing annually with third party company to ensure data security
  • Commission third party review to validate existing infrastructure and processes
  • Audit monthly infrastructure for clients
  • Project Manager for internal and external initiatives, including Cisco UCS implementation, SAN refresh and network overhaul.
  • Supervise team of engineers, administrators, help desk and sales
  • Oversee marketing initiatives for department including success stories and clients willing to be references
  • Maintain monthly SPLA licensing to ensure compliance with Microsoft, VMWare and Citrix
  • Engage with other product groups to ensure Service Level Agreements are being met for all escalated issues.
Expected in 05/1996 Bachelor of Arts | Sociology Montclair State University, Montclair, NJ GPA:

Society For Information Management



ITIL Foundations, April 2017

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Resume Overview

School Attended
  • Montclair State University
Job Titles Held:
  • Vice President of Technology and Cloud Services
  • Director of Systems Operations
  • Senior Director of Cloud Services
  • Bachelor of Arts

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