Experienced and hands-on engineering leader with over 20 years of expertise in execution, strategy, architecture, design and development.
Built and managed highly scalable and highly available enterprise grade SaaS platforms.
Expertise in mobile applications and infrastructure, Internet technologies, Big Data & Analytics, e-commerce, enterprise software, systems integration, and product design.
Excellent team, customer and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Experience managing full-stack development, quality assurance and operational teams.
Experience managing Developer relations team, which lead integration of iPass services with over 35 partners.
Experience managing patent portfolio and awarded with several patents.
Supervised team of developers in analysis and creation of iPass mobile software.
Created proof-of-concept prototype applications for demonstration and evaluation purposes.
Analyzed system requirements and used documented approaches to implement and document development tasks.
Managed software implementations with focus on quality and achieving tight deadlines.
Cooperated with other project partners to develop system analysis and new system design based on client specifications.
Director of Client Engineering, 06/2015 - 11/2016 Financial Industry Regulatory Authority, Inc. – Boston, MA,
Responsible for leading a large team of globally dispersed mobile software engineering team.
Technical leadership, architecture, design & development of iPass SmartConnect software across iOS, Android, Mac & Windows platforms.
Introduced SDK on iOS and Android platforms for partners to integrate iPass services into their mobile application.
Instituted "Developer Relations Team" to support other developers integrate iPass SDK. Across the globe, around 35 partners have integrated iPass SDK into their mobile applications.
Developed quality assurance controls and introduced automation for client software testing.
Senior Director of Engineering, 11/2016 - 03/2017 Publicis Groupe Sa – Austin, TX,
Promoted to Senior Director of Engineering to lead all engineering teams of iPass. Under my leadership, integrated Client Engineering, Big Data and backend engineering teams.
Achieved greater productivity from teams and improved reliability of iPass SmartConnect service end-end.
Delivered a new product line called Veri-Fi , an analytics platform that produces Location data & Wi-Fi network quality metrics.
Delivered new "Dashboard Service" for our customers with Tableau.
Improved performance of authentication services.
Continued to manage and improve iPass SmartConnect client & SDK products built on iOS, Android, Mac and Windows platforms.
Vice President of Engineering, 03/2017 - 10/2019 IPass Inc. – City, STATE,
Responsible for all aspects of the company's Product development, Quality assurance & Service Infrastructure teams related to iPass SmartConnect service.
IPass SmartConnect service full-stack includes SmartClients & SDK( on iOS, Android, Mac and Windows platforms), Big Data & Analytics, Authentication Fabric, Billing & Reporting systems, and Location services.
Led team size of 95 globally dispersed people, with 8 direct reports, delivering continuous mentoring and coaching in job activities.
Collaborated with other executive leaders and board members to create company vision, technical mission & roadmap for the company.
Led system conversion of backend services from outdated monolithic tech stack to modern micro-services architecture, which increased the platform availability from 96.5% to 99.99%.
Responsible for managing iPass patent portfolio. Under my leadership 3 new patents were approved & awarded.
As a member of iPass security and audit committee, was overlooking security aspects of iPass service.
Oversaw project budgets ranging from $3M to $4M.
Managed communications with internal and external stakeholders.
Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
Education and Training
MBA: Business Management, Networks And Communications, Expected in 06/2013 - Keller Graduate School of Management of DeVry Univ - Fremont, CA, GPA:
Bachelor of Science: Physics, Electronics, Mathematics, Expected in 03/1997 - Osmania University - Andhra Pradesh, India, GPA:
Accomplishments
Profiled in Engineering People - A podcast show that profiles accomplished engineering leaders. (https://blog.teamtreehouse.com/engineering-people-40-Jessica-Claire)
Featured in Forbes Technology, InfoSecurity and many other technology articles & publications.
Three patents awarded in the space of connectivity and communication management.
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School Attended
Keller Graduate School of Management of DeVry Univ
