Veterans Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dynamic leader with success spearheading tactical planning and leading teams through diverse operational requirements.

Skilled trainer and mentor to subordinate personnel to improve productivity and technical understanding while maximizing team performance.

Experienced Senior Army Officer with 18 years' experience in U.S. Army. Technically astute and decisive with good problem-solving and organizational skills.

Seek new professional challenges focused on operations, administrative, data within senior field.

Proactive leader with strengths in communication and collaboration.

Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Senior military experience and jobs are provided on

site at

  • Project planning
  • Data management
  • Organization
  • MS Office
  • PPE use
  • Training & Development
  • Team building
  • Communication
  • Friendly, positive attitude
  • Relationship building
  • Clerical
  • People skills
  • Flexible
  • Emotional awareness
  • Progress evaluations understanding
  • Quality assurance controls
01/2006 to Current
Veterans Service Representative County Of Humboldt Eureka, CA,
  • Interviewed veterans and dependents to determine eligibility for federal and state benefits.
  • Mentored new employees on laws, regulations and organization policies to reduce onboarding time.
  • Reviewed claim folders for completeness and conformity to guidelines prior to submission.
  • Assisted veterans in preparing forms, documents and applications for benefits.
06/2004 to 01/2006
Case Technician Our Lady Of The Lake Regional Medical Center Natchez, MS,
  • Reached out to local, state and federal agencies to obtain necessary clearances, certificates and approvals.
  • Performed queries in master database and created reports outlining key details.
  • Managed all types of department files, including medical, legal and administrative.
  • Wrote, proofread and corrected records documents, file letters and professional correspondence.
  • Set up meetings and hearings as part of efficient case processing.
  • Researched cases and attained affidavits to support supervisors and case needs.
08/1996 to 03/2003
Program Assistant Link Solutions, Inc Fort Meade, MD,

Collaborated with FEMA staff personnel in documenting claims for repair of damage caused by disaster. Monitored the status of appeals files, copied administrative correspondence, and prepared administrative reports. Provided a weekly spreadsheet which tracked financial balances of grants and disaster travel funds.

Served as Response and Recovery Liaison for relief supplies, U.S. mail, and the FEMA Help Desk. Coordinated the deployment of disaster assistant personnel, utilizing the Automotive Disaster Database (ADD). Provided liaison and assistance to other FEMA teams within the Region ill footprint: Delaware, Maryland, Pennsylvania, Virginia, West Virginia, and the District of Columbia.

Prepared clear and concise written correspondence. Reviewed and proofread all correspondence created within the infrastructure section. Recorded correspondence documents using the Infrastructure Support Correspondence Tracking System. Maintained disaster files, administrative files, and audit appeal files.

  • Supervised work of program interns, educating each on program operations and proper procedures.
Education and Training
Expected in 01/2017
Advanced Operations Course: Military
US Army War College - Fort Leavenworth, Kansas,
Expected in 06/2017
MBA: Business Administration
Trident University International - Cypress, CA
Expected in 01/2015
Intermediate Level Education: Senior Military Operations
US Army Command And General Staff College - Fort Leavenworth, Kansas,
Expected in 05/2004
Bachelor of Arts: Historey
Thomas Edison State University - Trenton, NJ
Expected in 05/2002
Associate of Arts: General Studies
Community College Of Philadelphia - Philadelphia, PA
Expected in 05/1985
High School Diploma:
Thomas Edison High School - Philadelphia, PA,
Expected in 04/2018
Engineer Officer Training: US Army Engineer Officer Course
US Army Engineer School - Fort Leonard Wood, Missouri,
Expected in 07/2006
Logistic Officer Advanced: US Army Logistics
US Army Logistic Officer Advanced School - Fort Lee, Virginia,
Expected in 12/2004
US Army Logistic Basic Officer: US Army Logistics (Basic Officer)
US Army Logistic Basic Officer School - Fort Lee, Virginia,

• Received FEMA Contribution Support Certificate for efforts in supporting emergency disaster relief operations for the U.S. Pentagon following the terrorist attacks of September 11, 2001.

• Received FEMA Non-Supervisory Award (Region III), for superior performance of job duties as an assisting program specialist, and for supporting activities in other regions, such as social events at the FEMA Region II Headquarters.

• Received FEMA Outstanding Achievement Award (Region III) for successful completion and closure of projects involving disaster emergency operations.

• Received the Social Security Individual Performance Award for efficiency and effectiveness in managing. scheduling, and preparing case hearings.

• Streamlined the organization of the Adaptive Battle Staff for Tier III Operations (operations with national impact).

• Significantly enhanced the National Guard Bureau's capacity to process data from the Joint Information Exchange Environment, enhancing command and control capabilities, and improving the near-real-time dissemination of information vital to National Guard operations.

  • Various military awards and commendations.

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Resume Overview

School Attended
  • US Army War College
  • Trident University International
  • US Army Command And General Staff College
  • Thomas Edison State University
  • Community College Of Philadelphia
  • Thomas Edison High School
  • US Army Engineer School
  • US Army Logistic Officer Advanced School
  • US Army Logistic Basic Officer School
Job Titles Held:
  • Veterans Service Representative
  • Case Technician
  • Program Assistant
  • Advanced Operations Course
  • MBA
  • Intermediate Level Education
  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma
  • Engineer Officer Training
  • Logistic Officer Advanced
  • US Army Logistic Basic Officer