Experienced, reliable Customer Service Representative accomplished working with federal and private sector eligibility programs, and professional etiquette. Accomplished in the application of federal, state, and local laws affecting eligibility. Offering hands-on experience advising applicants on matters pertaining to entitlement of benefits. Skillful in preparing documents, obtaining supporting data , and evidence. Empathetic compassionate professional with a positive attitude and strong customer service skills.
Achieves exceptional results, whether working within a team or individually, proficient, knowledgeable, professional possesses superior work ethics, and excellent customer service expertise. Extensive experience researching, investigating, and resolving complex matters. Focuses on obtaining optimal resolutions for clients, representatives, and their families. Proficient with the proper handling, disposition and securing confidential data n compliance with assigned policies and procedures.
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