Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced, reliable Customer Service Representative accomplished working with federal and private sector eligibility programs, and professional etiquette. Accomplished in the application of federal, state, and local laws affecting eligibility. Offering hands-on experience advising applicants on matters pertaining to entitlement of benefits. Skillful in preparing documents, obtaining supporting data , and evidence. Empathetic compassionate professional with a positive attitude and strong customer service skills.

  • Documented and resolved crucial issues which led to higher number of case resolutions.
  • Achieved in projects completed through effectively helping with overtime, and teamwork.
  • Collaborated with team of seven (7) in the development of special project to expedite benefits more expediently.
  • Excelled in completing last minute assignments with accuracy and efficiency.
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Strong Analytical and Problem Solving Skills
Veterans Service Representative (Team Member) FT, 08/2021 - Current
Milwaukee Veterans Affairs Regional Office City, STATE,
  • Serves as primary phone contact for veterans, their beneficiaries, representatives inquiring about their compensation and pension claims status.
  • Analyzes submitted evidence submitted, make determinations as to eligibility for disability benefits sought, requiring ratings decision.
  • Decides the necessity for and type of examination, reexamination or opinions to determine existence of or to evaluate disabilities resulting from diseases or injuries.
  • Prepares correspondence for members of Congress, and private attorneys assigns and revokes power of attorney authorizations.
Tax Examining Technician (Team Member) FT, 04/2019 - 08/2021
Internal Revenue Service City, STATE,
  • Received, processed tax forms, and other supporting documents, verified documents for thoroughness and completeness, using integrated computer systems to enter information.
  • Examined complex cases for factual sufficiency and legal correctness, compiled individual records and reviews personal and financial data, verified completeness, accuracy ,determined eligibility status.
  • Assisted over100 customers in average work day by answering questions, responding to inquiries and handling telephone requests
Eligibility Claims Specialist (Team Lead) FT, 03/2009 - 04/2019
Department Of Health & Human Services City, STATE,
  • Conducted detailed interviews with applicants to determine eligibility for government programs based on income, family size, and availability of community resources.
  • Provided program eligibility requirements to receive federal, state, or local benefits, computed, authorized amounts of assistance for, grants, monetary payments, medical assistance, and food stamps.
  • Initiated procedures to grant, modify, deny, or terminate assistance based on irregularities in income reported or other factors, processed recoupment or overpayments, and supplemented underpayments.
Associate of Arts: Communication Studies, Expected in 02/2009
Milwaukee Area Technical College - Milwaukee, WI,
  • Completed professional development in Communications

Achieves exceptional results, whether working within a team or individually, proficient, knowledgeable, professional possesses superior work ethics, and excellent customer service expertise. Extensive experience researching, investigating, and resolving complex matters. Focuses on obtaining optimal resolutions for clients, representatives, and their families. Proficient with the proper handling, disposition and securing confidential data n compliance with assigned policies and procedures.

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School Attended

  • Milwaukee Area Technical College

Job Titles Held:

  • Veterans Service Representative (Team Member) FT
  • Tax Examining Technician (Team Member) FT
  • Eligibility Claims Specialist (Team Lead) FT


  • Associate of Arts

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