Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Proactive Service Director devoted to community service and helping populations. Coordinates service delivery by effectively managing resources, teams and facilities. Builds successful relationships with related organizations to deliver optimal support networks for at-risk individuals.

  • Payroll and budgeting
  • Complaint resolution
  • Report preparation
  • Database administration
  • Bookkeeping
  • Medical terminology knowledge
  • Key stakeholder relationship building
  • Training development aptitude
02/2018 to Current
Veteran Services Director (Department Head) Adult Medical Day Care Camden, NJ,
  • Supported human resources operations, including hiring, training, disciplinary action, and termination in compliance with legal guidelines and requirements.
  • Administered all facets of personnel policies and procedures, including conception, modification and approval of professional staff additions.
  • Managed up to six projects per year.
  • Oversaw over seven personnel working in multiple areas.
  • Maintained department productivity and standards through proactive management of teams and policies.
  • Co-created annual budget and submitted it to city council for review and approval.
  • Represented city and interests with community organizations, government agencies and general public.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
01/2021 to Current
Undergraduate Tutor (Part Time) Capella University City, ,
  • Facilitated groups of as many as 21 students to discuss key topics.
  • Prepared for tutoring appointments by learning about key topics and planning out structured activities.
  • Evaluated student progress and assigned grades.
08/2016 to 02/2018
State Veteran Service Officer State Of North Carolina City, STATE,
  • Present Board of Commissioners with departmental updates during quarterly town hall meetings.
  • Developed enhanced solutions for service efficiency and quality review methods to significantly improve customer feedback.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Supported and planned weekly government meetings, organizing action items and delegating tasks.
02/2015 to 09/2016
TASC Care Manager/Substance Abuse Counselor Insight Human Services City, STATE,
  • Developed individual treatment goals based on history and diagnosis.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Collected urine samples to test for substance use.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Facilitated group and individual therapy in outpatient setting.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
09/2005 to 02/2015
Director of Transportation United States Army City, STATE,
  • Managed 60-member team conducting 150+ DoD missions without incident, and maintained 100% accountability of equipment.
  • Optimized efforts for teams of military personnel and civilian contractors in execution and delivery of command operations.
  • Oversaw scheduling and implementation of weekly maintenance projects and forecasting and targeting of potential issues.
  • Complied with established internal controls and policies.
  • Developed budgets and strategic plans for day-to-day operations.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Trained new and existing staff members in various financial procedures to help each prepare for job requirements.
09/2018 to 01/2021
Writing Coach Capella University City, ,
  • Proofread materials created by other writers to identify spelling, punctuation, and grammar mistakes.
  • Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
  • Developed handouts, study materials and quizzes.
  • Communicated with teachers to provide students with comprehensive support.
Education and Training
Expected in
Ph.D.: Executive Leadership and Organizational Management
Capella University - Minneapolis, MN
  • Member of National Collegiate Honor Society
  • Dissertation: re-integration of post-9/11-era-veterans (P9/11EVs) through mental health, employment, housing, healthcare resources, and their availability in rural Randolph County, North Carolina (Strong et al., 2014).
Expected in
MBA: Human Resources
Ohio Christian University - Circleville, OH
Expected in
Master of Arts: Ministry And Pastoral Counseling
Ohio Christian University - Circleville, OH
Expected in
Bachelor of Science: Interdisciplinary Studies
Liberty University - Lynchburg, VA
  • Majored in Psychology and Human Services
Expected in
Associate of Applied Science: Criminal Justice
Kaplan University - Davenport, IA
Expected in
High School Diploma: General Education
Harding University High School - Charlotte, NC
Expected in 04/2021
Certificate : Community Development
University of North Carolina At Chapel Hill - Chapel Hill, NC
Activities and Honors
  • Society of Human Resource Management
Additional Information
  • Financial Forecasting Data Entry Staff training/Policy Development Customer Service Data Entry and Retention Monthly & Quarterly Report Distribution
  • Brought about revitalization of asheboro community.
  • Finalized key veteran experience action center project.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • International County/City Management Association Certification.

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School Attended

  • Capella University
  • Ohio Christian University
  • Ohio Christian University
  • Liberty University
  • Kaplan University
  • Harding University High School
  • University of North Carolina At Chapel Hill

Job Titles Held:

  • Veteran Services Director (Department Head)
  • Undergraduate Tutor (Part Time)
  • State Veteran Service Officer
  • TASC Care Manager/Substance Abuse Counselor
  • Director of Transportation
  • Writing Coach


  • Ph.D.
  • MBA
  • Master of Arts
  • Bachelor of Science
  • Associate of Applied Science
  • High School Diploma
  • Certificate

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