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verizon wireless support agent resume example with 2 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Verizon Wireless Support Agent, 12/2016 - 04/2017
Verizon Wireless/Xerox, CSR City, STATE,
  • Obtained client information inquiring about their Verizon Accounts while answering the call and verifying customer information
  • Troubleshooter in coming clients devices if they having software issues with their phones
  • Provided a self-help options to the clients that fits their budget for the month to month bases exotically The New Verizon unlimited data plan.
  • Recommended new products that best suit the clients
  • Established policies by entering client information; confirming pricing and profile information
  • Implemented system security and data assurance software.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Troubleshot and manged cellular services as well as the business type of accounts with hardware issue.
  • I worked fast and efficiently with service providers to facilitate repairs for end users.
MobileTech Support Agent, 10/2015 - 06/2016
Alorica/Samsung Electronics Cod, Ltd City, STATE,
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Updated software versions with patches and new installations to close security loopholes and protect users on there personal phones.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • I often researched, resolved and followed up on customer issues that they may had from pervious calls that wasn't quite answered or fixed, earning 5 star customer review ratings.
  • Implemented system security and data assurance software.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Create trouble remedy/service tickets for devices that need to be sent to Texas
  • Troubleshoot customer devices if they have locked themselves out of their phone with password or gmail lock.
  • Provided excellent customer service to the customers who call
  • Mobile remoted into the customer's device if needed to fix the phones issue
  • Answered multiple lined phones when the customer's call
  • Determined eligibility for promotions and discounts by comparing client information to req.
  • Informed clients by explaining procedures; answering questions; providing helpful information
  • Provided self-help options to the customers so that they are aware of how to track their device step by step
  • Updated job knowledge by studying new product descriptions; participating in educational opportunities
Help Desk Tier 2 Printer Project/Software Reporter, 04/2015 - 09/2015
Evolver/PTO City, STATE,
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Delivered local and remote Tier 1 IT support for hardware and software to company Evolver personnel around the campus.
  • Maintained records, logs and lifecycle documentation of work requests daily each week.

​Lead Shipping Clerk, Order Selector, 02/10/9 - 09/05/9
XPO Logistics- JCI Location Warehouse City, STATE,
  • Ran and imported daily reports through our XPO Logistics excel spreadsheet the company used to keep track of all our batteries we were sending out every day for our clients.
  • Produced daily reports on shipments, team performance and financial numbers.
  • I kept up with Inventory with all the different types of batteries in our warehouse that was going out to the different stores as well as I dealt with the truck driver coming in with core battery drop-offs in our facility.
  • Verified Shipping documents for JCI Battery Inventory in the warehouse forward for processing.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing during that shift time.
  • Order Selection full-size boat and car batteries, motorcycle batteries down to small kids scooter box battery place them on pallets to be wrapped and staged inside of 18ft long trailers with Electric Pallet Jacks.
  • Used RF scanner to pick items certain items from the racks all over the warehouse to make sure we was completing and fill filling customers orders.
Education and Training
Associate of Applied Science: Computer Information Systems, Expected in 05/2015
-
Beacon College - Leesburg, Florida,
GPA:
Status -
  • Student Help Desk Technician (2012 to 2015): Provide networking/desktop support and perform mainframe and account-maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty around the campus in between class in the process of growing and learning.
  • Ranked in the top 65% of my class with a 3.8 GPA in the three years I was at Beacon college, hardworking and determined to grasp all the materials to be successful in the IT world.
  • Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.
  • Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.
  • Very Familiar with all the Microsoft software's.
Comptia A+ Computer Repair Course: , Expected in 03/2014
-
College of Southern Maryland - La Plata, MD
GPA:
Status -

Comptia A+ Computer Repair Courses I attend for a few months.

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Resume Overview

School Attended

  • Beacon College
  • College of Southern Maryland

Job Titles Held:

  • Verizon Wireless Support Agent
  • MobileTech Support Agent
  • Help Desk Tier 2 Printer Project/Software Reporter
  • ​Lead Shipping Clerk, Order Selector

Degrees

  • Associate of Applied Science
  • Comptia A+ Computer Repair Course

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