Verizon CSSC Inbound Representative Resume Example Thomas L. Cardella & Associates

VERIZON CSSC INBOUND REPRESENTATIVE

Professional Summary

I am a dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I am able to relate with my customers to solve their needs and offer suggested products that would benefit their lifestyle. I find solutions that will help them with the issue and if I am unable to help my customer I direct them to someone who can. I can keep my calm and have a level head with irate customers and in situations of high stress. I am also very eager to continue learning skills that relate to my job and move up to a position where I can help my colleagues to learn and master their jobs as well.

Skills

Able to prioritize problems and issues in
order of importance.

Calmly deal with irate customers.

Research and find information in a timely manner.

Dedicated and reliable.

I am a quick learner and a great listener.

Able to keep a level head in high stress situations.

Willing to accept my mistakes but learn from them at the same time.

Sales skills.

Work History

Verizon CSSC Inbound Representative01/2013 to Current
Thomas L. Cardella & Associates – 3882 Main St, Keokuk, IA 52632

I was first hired on to call Verizon outbound upsell after a week of calling upsell I was invited to join the VerizonFiOS outbound training class. It was then suggested that I should join the Verizon Inbound training. Currently I am a Verizon Inbound CSSC rep in billing. I assist customers in understanding their bills and solve any issues in incorrect billing. After reviewing customers accounts I also recommend products and services that they would currently or in the future benefit from.

Sheeter Machine Operator10/2012 to 11/2012
Bagcraft Papercon through WorkSource Staffing – 2068 303rd Ave Fort Madison, IA 52627

Operated overhead crane to load large spools of paper on the machine, fed the paper into the blade. Once machine was running constant adjusting of the cutter, spool speeds and tension was maintained to align all 8 sheets to be cut at the same location. While sheets were being cut they had to be loaded onto a pallet with minimal bumps and air pockets. After spools were run through they had to be removed from the machine and then the machine was thoroughly cleaned. Other jobs around the factory were done as needed.

Bender Machine Operator09/2012 to 10/2012
Borghi USA, Inc. through WorkSource Staffing – 402 W Division St West Burlington, IA 52655
Bent tubing for heavy machinery which included constant measuring of angles and lengths, imputing the correct information into the machines computer, and switching machine parts to fit the specs of each tube being bent. Also maintaining and cleaning the machine.

Library Page08/2010 to 06/2012
Keokuk Public Library – 210 N 5th St Keokuk, IA 52632
Effectively helped patrons seeking specific and nonspecific material in a timely and courteous manner, returned and checked materials out, returned inventory to correct locations, and various other odd jobs depending on the libraries needs.

Education

High School Diploma: General2012Keokuk High School- 2285 Middle Rd Keokuk, IA 52632My original graduation year was set for 2013, but I took the initiative to graduate a year early.

Resume Overview

Companies Worked For:

Thomas L. Cardella & Associates
Bagcraft Papercon through WorkSource Staffing
Borghi USA, Inc. through WorkSource Staffing
Keokuk Public Library

School Attended

Keokuk High School

Job Titles Held:

Verizon CSSC Inbound Representative
Sheeter Machine Operator
Bender Machine Operator
Library Page

Degrees

High School Diploma : General 2012

Verizon CSSC Inbound Representative Resume Example

Resume Score: 80%

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