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verizon cssc inbound representative resume example with 10+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
I am a dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I am able to relate with my customers to solve their needs and offer suggested products that would benefit their lifestyle. I find solutions that will help them with the issue and if I am unable to help my customer I direct them to someone who can. I can keep my calm and have a level head with irate customers and in situations of high stress. I am also very eager to continue learning skills that relate to my job and move up to a position where I can help my colleagues to learn and master their jobs as well.
Skills

Able to prioritize problems and issues in
order of importance.

Calmly deal with irate customers.

Research and find information in a timely manner.

Dedicated and reliable.

I am a quick learner and a great listener.

Able to keep a level head in high stress situations.

Willing to accept my mistakes but learn from them at the same time.

Sales skills.
Work History
2013 to Current Verizon CSSC Inbound Representative City Of Boynton Beach Fl | Boynton Beach, FL,

I was first hired on to call Verizon outbound upsell after a week of calling upsell I was invited to join the Verizon FiOS outbound training class. It was then suggested that I should join the Verizon Inbound training. Currently I am a Verizon Inbound CSSC rep in billing. I assist customers in understanding their bills and solve any issues in incorrect billing. After reviewing customers accounts I also recommend products and services that they would currently or in the future benefit from.
09/2012 to 10/2012 Sheeter Machine Operator Bagcraft Papercon Through WorkSource Staffing | City, STATE,

Operated overhead crane to load large spools of paper on the machine, fed the paper into the blade. Once machine was running constant adjusting of the cutter, spool speeds and tension was maintained to align all 8 sheets to be cut at the same location. While sheets were being cut they had to be loaded onto a pallet with minimal bumps and air pockets. After spools were run through they had to be removed from the machine and then the machine was thoroughly cleaned. Other jobs around the factory were done as needed.
08/2012 to 09/2012 Bender Machine Operator Borghi USA, Inc. Through WorkSource Staffing | City, STATE, Bent tubing for heavy machinery which included constant measuring of angles and lengths, imputing the correct information into the machines computer, and switching machine parts to fit the specs of each tube being bent. Also maintaining and cleaning the machine.
07/2010 to 05/2012 Library Page Keokuk Public Library | City, STATE, Effectively helped patrons seeking specific and nonspecific material in a timely and courteous manner, returned and checked materials out, returned inventory to correct locations, and various other odd jobs depending on the libraries needs.
Education
Expected in 2012 to to High School Diploma | General Keokuk High School, 2285 Middle Rd Keokuk, IA 52632 GPA:
My original graduation year was set for 2013, but I took the initiative to graduate a year early.

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Resume Overview

School Attended

  • Keokuk High School

Job Titles Held:

  • Verizon CSSC Inbound Representative
  • Sheeter Machine Operator
  • Bender Machine Operator
  • Library Page

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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