LiveCareer-Resume

verifications supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Resourceful Manager with over 22 years of Managerial experience, trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Skills
  • Experience in leadership
  • Microsoft Office
  • Training & development
  • People skills
  • Fraud understanding
  • Risk analysis
  • Research and due diligence
  • Credit evaluations
  • Excels in team leadership
  • Employee training
  • QuickBooks experience
  • Payment acceptance
  • Past due procedures
  • Microsoft Access and Dynamics
  • Staff training
  • Familiar with locating individuals
  • Credit and collections
  • Team-oriented
  • Call center background
Experience
Verifications Supervisor, 08/2022 to 03/2023
Fellowship TechnologiesRemote, OR,
  • Trained and supervised group of verifiers, implemented process improvements, provided verified employment information to collection attorneys, consumer finance companies and collection agencies
  • Other duties included skip tracing and verifying employment
  • Consistently transitioned responsibilities, processes, and procedures as needed
  • Sole tester of our proprietary software to ensure all updates provided same functionality prior to going live.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Reviewed completed work to verify consistency, quality and conformance.
Verifications Manager, 09/1998 to 07/2022
Avnet, Inc.Hauppauge, NY,
  • Interviewed, hired, trained, performed reviews, and provided ongoing training and coaching of direct reports
  • Managed Staff of verifiers and Skip tracers
  • Supported annual budgeting preparation and analysis,
  • Other duties included skip tracing and verifying employment information to collection attorneys, consumer finance companies and collection agencies
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created training modules and documentation to train staff.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Consistently transitioned responsibilities, processes, and procedures as needed and problem solved to reduce cost of operations
  • Sole tester of our proprietary software to ensure all updates provided same functionality prior to going live.
  • Monitored staff performance and addressed issues.
Collections/Credit Manager, to
RDR Investments LLCCity, STATE,
  • Management of call center, department staffing, including interviewing, hiring, training, performing reviews, and providing ongoing training and coaching of internal and external collection representatives
  • Trained new employees on collection methods, documentation requirements and performance strategies.
  • Developed and improved procedures for collection of past due amounts.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.
  • Completed investigations of customer accounts and payment histories.
  • Collaborated with legal resources and recovery teams to manage default issues.
  • Researched, evaluated and resolved discrepancies and customer concerns.
  • Updated accounts with documentation of interactions and current information.
  • Effectively negotiated restructuring of loan payments.
  • Represented Company's Interest in court proceedings, including testifying on behalf of company including scheduling volunteer surrender of merchandise
  • Credit Manager responsibilities included evaluating credit worthiness of prime and subprime loans by reviewing and verifying all customer credit application facts and determined down payment requirements and monthly payments based upon established credit limits of application
  • Consistently transitioned responsibilities, processes, and procedures as needed
  • Established clear methods for determining proper process with each customer type.
  • Worked with Ownership to evaluate credit strategies and develop improvements.
  • Evaluated business practices and loan procedures to assess risk and develop mitigation plans to protect business operations and assets.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Applied deep understanding of industry best practices and legal requirements to prevent critical incidents.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Outside Account Manager, to
RDR Investments LLCCity, STATE,
  • Visited and managed accounts that have become seriously delinquent
  • Arranged for debt repayment or established repayment schedules based on customers' financial situations to bring their accounts current by negotiating new payment agreements or facilitate a volunteer surrender of merchandise
  • Coordinated with Sheriff's departments to execute replevin orders to retrieve merchandise
  • Resolved customer complaints regarding sales and service.
  • Remained calm, stayed professional and provided exceptional service on visits, even when interacting with difficult individuals.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Prioritized accounts based on total amount owed and credit bureau reports.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Accepted and processed customer payments and applied toward account balances.
  • Recorded information about status of collection efforts.
Education and Training
Masters Of Business Administration: , Expected in 12/1995 to LINDENWOOD UNIVERSITY - Saint Charles, MO,
GPA:
Bachelor of Arts: Journalism, Expected in 05/1991 to UNIVERSITY OF OKLAHOMA - Norman, OK
GPA:

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Resume Overview

School Attended

  • LINDENWOOD UNIVERSITY
  • UNIVERSITY OF OKLAHOMA

Job Titles Held:

  • Verifications Supervisor
  • Verifications Manager
  • Collections/Credit Manager
  • Outside Account Manager

Degrees

  • Masters Of Business Administration
  • Bachelor of Arts

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