Vendor Relationship Manager Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced and versatile Vendor Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Strong collaborator and active listener with excellent verbal and written communication skills. Respected professional with exceptional knowledge regarding regulatory requirements. Ready to apply extensive experience and abilities to dynamic new position at Health Alliance Plan.

  • Relationship building and management
  • Written and verbal communication
  • NCQA knowledge
  • CareRadius superuser
  • Excellent work ethic
  • MS Office
  • SharePoint
  • Organization and Time management
  • Interpersonal Communication
  • Data analysis understanding
  • Process Development
Ohio University Athens, OH Expected in 12/2016 Master of Health Administration : - GPA :
Walsh College Of Accountancy And Business Administration Troy, MI Expected in 06/2014 BBA : Business Management - GPA :
Work History
3 Day Blinds - Vendor Relationship Manager
Madison, WI, 10/2016 - Current
  • Operated in self-directed environment with minimal input to solve problems and implement resolutions.
  • Collaborated across departments and levels of management to provide project, program and operational support for managing vendor relationships.
  • Developed NCQA documentation manual for delegate oversight.
  • Transmitted documents, organized revisions and tracked changes on member and provider communications.
  • Developed and edited templates for Population Health Management and Utilization Management delegation agreements.
  • Modified and maintained tools to support operations and business process creation using SharePoint, Excel and Microsoft Teams capabilities.
  • Converted documents from one application to another, including cleaning, formatting and applying styles as needed.
  • Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal and external stakeholders.
  • Maintained organized and efficient document flows by using excellent planning and multitasking skills.
  • Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork each year.
  • Assisted in continuous improvement activities.
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Conducts vendor audits and performs quality reviews and assessments.
  • Provided training to team members and other departments on NCQA standards and regulatory oversight of delegates.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Prepared documents for projects in accordance with project manager, team or client specifications.
  • Developed and strengthened vendor relationships partnerships to improve operations to gain cost reduction, quality improvement, efficiencies and enhanced services.
  • Assisted with the development and implementation of new vendor programs, policies and business plans with established timeframes.
  • In coordination with the training and education team, creates and edits training manuals and documents.
Nexius - Associate Project Coordinator
California, MD, 09/2014 - 10/2016
  • Provided administrative, data analysis and organizational support of projects within Case Management.
  • Generated reports utilizing a variety of software products.
  • Worked with internal and external customers to ensure project tasks were followed up on.
  • Worked in partnership with departments to provider project-associated based leadership, team work and resolution.
  • Assisted in monitoring work plans and process flows.
  • Participated in compiling research around evidence based medicine and benchmarking for best practices in managed care.
  • Assisted in training classes for CareRadius implementation.
  • Participated in testing to improve CareRadius and verified updated versions of the software were running properly.
  • Set up and managed meetings.
Almo Corporation - Data Specialist
Garden City, NY, 09/2011 - 09/2014
  • Performed complex administrative and quality reports for Referring Physician Office leadership on a weekly basis.
  • Prepared quarterly data reports including statistical tables and charts for senior leadership.
  • Handled phone calls for the Josephine Ford Cancer Institute telephone line as well as overflow from the Referring Physician Office telephone line.
  • Assisted with insurance issues and authorizations for outpatient appointments scheduled within the Referring Physician Office.
  • Communicated daily with external physicians to provide records from referred patients.
  • Regularly engaged a variety of contacts within the organization to relay information and gather data for system updates.
  • Maintained role of system administrator for CRM database used within the department. including assisting users with questions and issues, running reports for leadership, and building new forms, views, etc. within the program.
  • Tracked and composed incentive metrics for the department while identifying trends and changes in various business areas on a regular basis.
Henry Ford Health System - Patient Account Services Representative
City, STATE, 06/2007 - 09/2011
  • Obtained appropriate signatures and notified patients of hospital regulations, policies, and services.
  • Handled admission processes including bed assignment for emergency room and transfer patients from other hospitals and facilities.
  • Verified patient details and insurance coverage and collected co-pays.
  • Assisted other registration staff with front desk duties, answering questions and accurately using registration system.

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Resume Strength

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Resume Overview

School Attended
  • Ohio University
  • Walsh College Of Accountancy And Business Administration
Job Titles Held:
  • Vendor Relationship Manager
  • Associate Project Coordinator
  • Data Specialist
  • Patient Account Services Representative
  • Master of Health Administration
  • BBA