Valet Driver And Bellman Resume Example Company Name

VALET DRIVER AND BELLMAN

Accomplishments

2019 Marriott Service Excellence Award
American Hotel & Lodging Certified Officer
Currently hold a blue belt in Jiu-Jitsu

Skills

Excellent Customer Service
People Person
Able to Defuse Situations
Intruder Response and Removal
Verbal and Written Communication
Detail-Oriented

CPR Trained
First-Aid Trained
Shallow Water Lifeguard Trained
Emergency Response Trained
Adaptable and Flexible
Hardworking

Certifications

Guard Card Certified (Ref. # GDE- 16207)
American Hotel & Lodging Certified Lodging Officer

To Renew:

Shallow Water Life Guard Certified
First Aid Certified
CPR/AED Certified
Liquor License Certified
"TIPS" Certified

Languages

English:

Hawaiian:

Hobbies

Jiu-Jitsu
MMA
Boxing
Weight Lifting
Bodybuilding Competitions
Hunting
Spearfishing
Fire Knife Dancing

Professional Summary

Aloha (Hello),

My name is Michael Brito from Maui, HI. I graduated from Kamehameha Schools Maui, a college preparatory school here in Hawaii. I have been working in customer service for the last nine years. I also have four years of security experience, three of those years being in a large resort setting where I was required to do everything from basic patrols and reports, to preforming life saving first aid and CPR skills, as well as safely defusing highly stressful situations and arguments. I currently work as a Valet Driver/Bellman at the Wailea Beach Resort & Spa Marriott, where I ensure guest have a vacation of their dreams by greeting them at the entrance with a friendly inviting personality, assisting them with their vehicle and luggage to their room, and seeing to it that all their needs are met so that their stay with us is as effortless as possible. Outside of work I train Jiu-Jitsu and MMA throughout the week as well as pursue a dream of becoming a pro bodybuilder. I greatly appreciate your time in reviewing my resume and application and humbly ask that you consider me for this position. Mahalo (thank you).

Work History

January 2020 to Current
Valet Driver and Bellman Company Name, City, State

Recorded make, model and exact location of each parked vehicle for easy retrieval.
Parked and retrieved cars carefully to prevent damage and avoid delays.
Maintained cleanliness of work sites, parking spaces and guest services stations.
Helped guests unload and load luggage.
Delivered guest vehicles smoothly and met diverse needs of valet customers.
Established positive guest relationships through consistent delivery of excellent customer service.
Welcomed arriving guests and explained car retrieval procedures.
Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Entered guest vehicle information and location in computerized valet parking system.
Maintained current listing of local and area attractions special events and activities to give guests updated information.
Answered guest's questions about property amenities and services.
Arranged special transportation for guests and booked taxis and business-class vehicles.
Managed ticket stubs, payments and other records for regular and special event customers.
Responded to customer requests efficiently and with knowledgeable assistance.
Determined customer needs by asking relevant questions and listening actively to responses.
Handled cash, made accurate change and maintained balanced cash drawer.
Delivered above and beyond service to VIP guests at property.

February 2017 to January 2020
Safety and Security Officer/Shallow Water LifeguardCompany Name, City, State

Recognize and respond to patron in distress in water.
Oversee water slides, ensuring they are in good working order and safe for guests.
Provide first aid and CPR assistance when necessary.
Frequently attend lifeguard, first aid, and CPR/AED training.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Permitted entry with escort for approved persons into secure locations.
Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Secured personal and company goods against robbery, vandalism and illegal entry.
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Oversaw entry and exit of up to 500+ employees and visitors daily.
Monitored central alarm systems for fire, intrusion and duress alarms and responded to an average of 15-20 emergencies weekly.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Moved throughout facility and among customers to remain aware of developing security situations.
Contacted law enforcement in case of unauthorized persons, documents and materials.
Detailed security-related incidents into reports for dissemination to Marriott Claims.
Acted quickly during emergency situations within two minutes to reduce opportunity for damage and injury.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Performed cash drops while maintaining security and control of drop box.
Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.

December 2015 to February 2017
Security OfficerCompany Name, City, State

Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Contacted law enforcement in case of unauthorized persons, documents and materials.
Secured doors in office and main building.
Monitored employee activities, confirming compliance with security regulations.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Moved throughout facility and among customers to remain aware of developing security situations.
Protected facility and property guests by regularly circulating premises hourly.
Secured personal and company goods against robbery, vandalism and illegal entry.
Reported suspicious activities and persons to law enforcement.

Education

May 2015High School DiplomaKamehameha Schools Maui, City

Resume Overview

School Attended

Kamehameha Schools Maui

Job Titles Held:

Valet Driver and Bellman
Safety and Security Officer/Shallow Water Lifeguard
Security Officer

Degrees

High School Diploma

Valet Driver and Bellman Resume Example

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