, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Aloha (Hello),
My name is Jessica Claire. I am born and raised in Maui, HI and currently living in Las Vegas, NV. I graduated from Kamehameha Schools Maui, a college preparatory school in Hawaii. I have been working in customer service for the last nine years. I also have four years of security experience, three of those years being in a large resort setting where I was required to do everything from basic patrols and reports, to preforming life saving first aid and CPR skills, as well as talking to large groups of people and defusing highly stressful situations. I currently work part-time as a Valet driver at the Wynn Las Vegas, where I ensure guest have a vacation of their dreams by greeting them at the entrance with a friendly inviting personality, assisting them with their vehicle and seeing to it that all their needs are met so that their stay with us is as effortless as possible. I also work full-time as a Security Officer at the Cosmopolitan of Las Vegas, where I over see the safety of all guests and employees as well as the safe guarding of the company’s financial assets. Outside of work I train Jiu-Jitsu and MMA throughout the week as well as pursue a dream of becoming a pro bodybuilder and starting my own business. I greatly appreciate your time in reviewing my resume and application and humbly ask that you consider me for this position. Mahalo (thank you)!
Accomplishments
2019 Marriott Service Excellence Award
American Hotel & Lodging Certified Officer
Red Cross First Aid & CPR Certified
Currently hold a blue belt in Jiu-Jitsu
Skills
Excellent Customer Service
People Person
Public Speaking
Able to Defuse Situations
Intruder Response and Removal
Verbal and Written Communication
Detail-Oriented
CPR Trained
First-Aid Trained
Control of Force Hand Cuff Trained
Emergency Response Trained
Adaptable and Flexible
Hardworking
Work History
02/2022 to CurrentValet Driver (Part-Time)Southeast Alaska Regional Health Consortium | Angoon, AK,
Welcomed arriving guests and explained car retrieval procedures.
Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Established positive guest relationships through consistent delivery of excellent customer service.
Parked and retrieved cars carefully to prevent damage and avoid delays.
Assisted hotel guests with valet retrieval process.
Answered guest's questions about property amenities and services.
Responded to customer requests efficiently and with knowledgeable assistance.
Determined customer needs by asking relevant questions and listening actively to responses.
Handled cash, made accurate change and maintained balanced cash drawer.
Delivered above and beyond service to VIP guests at property.
01/2022 to CurrentSecurity Officer (Full-Time)Wailea Beach Resort & Spa Marriott | City, STATE,
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Performed pat-downs to look for unauthorized materials and weapons.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Checked and verified photo identification prior to granting facility access.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds and work sites.
Handling of company’s financial assets such as chips, cash, etc.
Responded to patron removal calls from pit bosses, bartenders, and managers to have a patron removed from the property.
Spoke to large groups of people to get information out.
Work with and assist VIP guest and hosts with whatever is needed.
01/2020 to 12/2021Valet Driver and Bellman TKH Security | City, STATE,
Recorded make, model and exact location of each parked vehicle for easy retrieval.
Parked and retrieved cars carefully to prevent damage and avoid delays.
Maintained cleanliness of work sites, parking spaces and guest services stations.
Helped guests unload and load luggage.
Delivered guest vehicles smoothly and met diverse needs of valet customers.
Established positive guest relationships through consistent delivery of excellent customer service.
Welcomed arriving guests and explained car retrieval procedures.
Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Entered guest vehicle information and location in computerized valet parking system.
Maintained current listing of local and area attractions special events and activities to give guests updated information.
Answered guest's questions about property amenities and services.
Arranged special transportation for guests and booked taxis and business-class vehicles.
Managed ticket stubs, payments and other records for regular and special event customers.
Responded to customer requests efficiently and with knowledgeable assistance.
Determined customer needs by asking relevant questions and listening actively to responses.
Handled cash, made accurate change and maintained balanced cash drawer.
Delivered above and beyond service to VIP guests at property.
02/2017 to 01/2020Safety and Security Officer/Shallow Water LifeguardCompany Name | City, State,
Recognize and respond to patron in distress in water.
Oversee water slides, ensuring they are in good working order and safe for guests.
Provide first aid and CPR assistance when necessary.
Frequently attend lifeguard, first aid, and CPR/AED training.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Permitted entry with escort for approved persons into secure locations.
Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Secured personal and company goods against robbery, vandalism and illegal entry.
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Oversaw entry and exit of up to 500+ employees and visitors daily.
Monitored central alarm systems for fire, intrusion and duress alarms and responded to an average of 15-20 emergencies weekly.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Moved throughout facility and among customers to remain aware of developing security situations.
Contacted law enforcement in case of unauthorized persons, documents and materials.
Detailed security-related incidents into reports for dissemination to Marriott Claims.
Acted quickly during emergency situations within two minutes to reduce opportunity for damage and injury.
Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Performed cash drops while maintaining security and control of drop box.
Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
12/2015 to 02/2017Security OfficerCompany Name | City, State,
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
Contacted law enforcement in case of unauthorized persons, documents and materials.
Secured doors in office and main building.
Monitored employee activities, confirming compliance with security regulations.
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Moved throughout facility and among customers to remain aware of developing security situations.
Protected facility and property guests by regularly circulating premises hourly.
Secured personal and company goods against robbery, vandalism and illegal entry.
Reported suspicious activities and persons to law enforcement.
Education
Expected in 05/2015High School Diploma | Kamehameha Schools Maui, Maui, HI, GPA:
Certifications
Guard Card Certified
American Hotel & Lodging Certified Lodging Officer
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School Attended
Kamehameha Schools Maui
Job Titles Held:
Valet Driver (Part-Time)
Security Officer (Full-Time)
Valet Driver and Bellman
Safety and Security Officer/Shallow Water Lifeguard
