Cashier with more than 5 years of retail experience. Well-versed in all areas of store operations. Passionate about exceeding customer expectations to building loyalty and retention.
Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals.
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Experienced Server with 2+ years fine dining experience. Successful track record of building repeat clientèle.
Skills
Ten-key operator
Exceptional Microsoft Excel skills
Transaction review
Meeting deadlines
Multitasking
Skilled in call center operations
Customer interface expertise
Committed to maintaining data integrity
Strong problem solving aptitude
Customer service award
Retail merchandising specialist
Adaptability
Cleanliness
Computer proficiency
Good telephone etiquette
Merchandising familiarity
Inventory managementTime management skills
Multi-tasking ability
Accurate money handling
Payment processing
Work History
Valet Cashier, 2015 to Current Landry's – Jacksonville Beach, FL,
Responsible for securing guest vehicle keys Accurately collecting and reconciling revenue while providing exceptional hospitality services in an attentive and friendly manner Maintain the proper flow of traffic through the valet area.
Contribute to the profitability of the Company by closely monitoring runner/valets.
Use strong, clear and concise communication skills when interacting with the greeter and valets either in person or when using the two-way radio monitoring runner/valets.
Instruct runner/valets, via two-way radio and/or in person, to provide service in particular areas of parking lot, and dispatch same as needed.
Coordinate valet breaks and meal periods, and rotate valets according to needs.
Translated complex concepts and data into compelling visuals for media outreach.
Cashier/Sales Associate, 2014 to 2015 Gpm Investments – Horton, ,
Demonstrates leadership, customer service, and customer retention skills by building personal working relationships with customers and the community.
Stays up to date with the latest urban shoe/apparel fashion trends.
Maintains an awareness of all product information, merchandise promotions and shoe releases.
Ensures that each guest receives outstanding guest service by providing a customer focused environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
Assists with shipments, restocks, and price changes.
Helps customers locate merchandise or find suitable alternatives.
Assists with loss prevention strategies to eliminate both employee and customer theft.
Maintains store cleanliness by performing cleaning duties as directed by store management.
Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor.
Adhere to all company policies, procedures and standards including employee conduct performance, dress policy attendance and customer relations.
Performs other duties as assigned by Store Management.
breakfast Server, 2013 to 2014 First Hospitality Group Inc – Nashville, TN,
Setting up and breaking down each morning's breakfast buffet, ensuring buffet items such fruits, breads, cereals and bakery items remain well-stocked, maintaining the safety and appearance of the buffet area.
Cleaning and preparation for the next day.
This may include replenishing silverware, sugar caddies and condiments, light to moderate food preparation, refilling beverage containers, mopping, wiping and sweeping.
Hotel breakfast is full service, perform duties similar to those of a restaurant waiter and busboy such as attending to special food orders or needs of the guests, clearing dirty plates from tables, relaying customer needs to the kitchen and providing or refilling drinks.
Call Center Representative , 01/2013 to 04/2015 Northrim Bancorp, Inc. – Fairbanks, AK,
Contact consumers by phone to resolve the outstanding balance owed
Find creative solutions to secure repayment
Discuss and negotiate applicable repayment programs while adhering to all state and federal laws including the Fair Debt Collection Practices Act
Maintain high level of customer service
Education
Associate of Arts: Liberal Arts, Expected in 2014 Mercyhurst University - Erie, Pa GPA:
Coursework includes: Speech and Communication, Sociology and Psychology
Coursework in Marketing, Sales and Business Management.
Coursework with emphasis on Graphic Design and Public Relations.
Captain of Mercyhurst Saints Basketball Team for 2 years; MVP 2013-14 season.
High School Diploma: , Expected in 2014 Cleveland Central Catholic - Cleveland, Ohio GPA:
College Preparatory coursework.Point guard and captain basketball team; MVP senior year.Created Web pages: , Expected in 2012 Cleveland Central Catholic - , GPA:
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School Attended
Mercyhurst University
Cleveland Central Catholic
Cleveland Central Catholic
Job Titles Held:
Valet Cashier
Cashier/Sales Associate
breakfast Server
Call Center Representative
Degrees
Associate of Arts
High School Diploma
College Preparatory coursework.Point guard and captain basketball team; MVP senior year.Created Web pages
