Valet/Bellman Resume Example
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VALET/BELLMAN
Professional Summary
Polished professional with a history of success in the hotel and hospitality industries. Top-notch communicator adept at providing service with a smile. Pursuing a new opportunity as a Bellman with a growing hotel team. Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment. Pleasant individual with experience as a Bellhop at high-end locales for over a year at a Forbes Five Star Hotel. Highly efficient with a strong ability to handle multiple tasks simultaneously. Hoping to utilize outstanding communication skills with an exciting establishment. Customer-centered Bellman experienced in working with a sophisticated clientele. Great at prioritizing tasks and resolving issues with a calm demeanor. Looking to utilize top-notch communication skills in a hospitality environment. Transportation and logistics professional well-versed in materials management and inventory reconciliation. Effectively develops and implements process controls and quality improvement initiatives that reduce costs and increase company revenue. Highly motivated and results-driven warehouse professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.
Work History
Garden Of The Gods Club - Valet/BellmanColorado Springs , CO10/2018 - 11/2019
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Posted and maintained public area signage for hotel.
- Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to and from rooms and assisted with baggage.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Notified front desk manager of any guest issues in need of additional attention.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Established long-term customer relationships through prompt and courteous service.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Ensured the guest's vehicle is parked and retrieved with the upmost care.
Jc Penney - Sales Floor AssociateShreveport , LA06/2018 - 10/2018
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
T-Roc - Brand RepresentativeHinsdale , IL08/2017 - 01/2018
- Wrote media alerts and developed social media campaigns to promote
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Provided customer service using extensive knowledge of the clothing.
- Communicated product value, quality and style to educate and entice potential customers.
- Snapped professional quality photographs to use on social media channels for promotional campaigns.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Cultivated and managed relationships with key clients, vendors and community partners.
- Coordinated news releases, media responses, press packets and placement of stories in national trade publications.
- Completed quarterly forecasting and monthly financial reviews.
- Contributed ideas to concept development, strategic planning and business operations.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Educated customers on promotions to enhance sales.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Allied Global Services - Store AssociateShawnee , KS05/2017 - 08/2017
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Answered questions about store policies and concerns to support positive customer experiences.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
Skills
- POS system operations
- Guest flow management
- Transportation accomodations
- Conflict resolution
- Heavy lifting
- Safety policies and procedures
- Valet assistance
- Travel accommodations
- Hotel signage
- Local directions
- Guest flow
- Laundry pickup
- Physically fit and agile
- Basic mathematical aptitude
- Computer-savvy
- Excellent sense of direction
- Excellent time management
- Valid Massachusetts driver's license
- Team development
- Trip planning
- Proficient in MS Office
- Forecasting
- Knowledge of state roads and highways
- Merchandising expertise
- Stocking and replenishing
- Able to persuade others effectively
- Upselling
- Communication skills
- Excellent people skills
- Cash handling
- Problem-solving skills
- Relationship building
- Adapt to diverse groups
- Flexible schedule
- Interpersonal skills
- Exceptional customer service
- Multi-tasking strength
- Social perceptiveness
- Cash register operations
- Merchandising understanding
- Public relations
- Product demonstrations
- Effective communicator
- Relationship builder
- Sales techniques
- Tech-adequate
- Social media expertise
- Photography
- Scheduling
- Event planning
- Branding
- Internet marketing
- Creative and innovative
- Check in and check out
- Registration processing
- Automated telephone systems
- Lobby auditing
- Room assignments
- File management
- Time management
- Hospitality service expertise
- Guest services
Education
06/2017Malden High SchoolCity, StateHigh School Diploma
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Resume Overview
School Attended
- Malden High School
Job Titles Held:
- Valet/Bellman
- Sales Floor Associate
- Brand Representative
- Store Associate
Degrees
- High School Diploma
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