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Valet/Bellman Resume Example

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VALET/BELLMAN
Professional Summary

Polished professional with a history of success in the hotel and hospitality industries. Top-notch communicator adept at providing service with a smile. Pursuing a new opportunity as a Bellman with a growing hotel team. Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment. Pleasant individual with experience as a Bellhop at high-end locales for over a year at a Forbes Five Star Hotel. Highly efficient with a strong ability to handle multiple tasks simultaneously. Hoping to utilize outstanding communication skills with an exciting establishment. Customer-centered Bellman experienced in working with a sophisticated clientele. Great at prioritizing tasks and resolving issues with a calm demeanor. Looking to utilize top-notch communication skills in a hospitality environment. Transportation and logistics professional well-versed in materials management and inventory reconciliation. Effectively develops and implements process controls and quality improvement initiatives that reduce costs and increase company revenue. Highly motivated and results-driven warehouse professional bringing extensive experience in logistics and distribution. Team player and natural leader with excellent communication skills.

Work History
Garden Of The Gods Club - Valet/BellmanColorado Springs , CO10/2018 - 11/2019
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Posted and maintained public area signage for hotel.
  • Explained important features of guest rooms to travelers, including how TV remote, heating and cooling, WiFi access and locks worked.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Escorted guests to and from rooms and assisted with baggage.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Maintained lobby in pristine condition and kept trash promptly emptied.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Established long-term customer relationships through prompt and courteous service.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Ensured the guest's vehicle is parked and retrieved with the upmost care.
Jc Penney - Sales Floor AssociateShreveport , LA06/2018 - 10/2018
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated customers on promotions to enhance sales.
T-Roc - Brand RepresentativeHinsdale , IL08/2017 - 01/2018
  • Wrote media alerts and developed social media campaigns to promote
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Provided customer service using extensive knowledge of the clothing.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Snapped professional quality photographs to use on social media channels for promotional campaigns.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Analyzed consumer usage patterns to identify trends and target key demographics.
  • Cultivated and managed relationships with key clients, vendors and community partners.
  • Coordinated news releases, media responses, press packets and placement of stories in national trade publications.
  • Completed quarterly forecasting and monthly financial reviews.
  • Contributed ideas to concept development, strategic planning and business operations.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Allied Global Services - Store AssociateShawnee , KS05/2017 - 08/2017
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
Skills
  • POS system operations
  • Guest flow management
  • Transportation accomodations
  • Conflict resolution
  • Heavy lifting
  • Safety policies and procedures
  • Valet assistance
  • Travel accommodations
  • Hotel signage
  • Local directions
  • Guest flow
  • Laundry pickup
  • Physically fit and agile
  • Basic mathematical aptitude
  • Computer-savvy
  • Excellent sense of direction
  • Excellent time management
  • Valid Massachusetts driver's license
  • Team development
  • Trip planning
  • Proficient in MS Office
  • Forecasting
  • Knowledge of state roads and highways
  • Merchandising expertise
  • Stocking and replenishing
  • Able to persuade others effectively
  • Upselling
  • Communication skills
  • Excellent people skills
  • Cash handling
  • Problem-solving skills
  • Relationship building
  • Adapt to diverse groups
  • Flexible schedule
  • Interpersonal skills
  • Exceptional customer service
  • Multi-tasking strength
  • Social perceptiveness
  • Cash register operations
  • Merchandising understanding
  • Public relations
  • Product demonstrations
  • Effective communicator
  • Relationship builder
  • Sales techniques
  • Tech-adequate
  • Social media expertise
  • Photography
  • Scheduling
  • Event planning
  • Branding
  • Internet marketing
  • Creative and innovative
  • Check in and check out
  • Registration processing
  • Automated telephone systems
  • Lobby auditing
  • Room assignments
  • File management
  • Time management
  • Hospitality service expertise
  • Guest services
Education
06/2017Malden High SchoolCity, StateHigh School Diploma
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Resume Strength
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Resume Overview

School Attended

  • Malden High School

Job Titles Held:

  • Valet/Bellman
  • Sales Floor Associate
  • Brand Representative
  • Store Associate

Degrees

  • High School Diploma

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