Diversely qualified Health Aide trained and certified in providing ranging services, including skilled nursing, assisted living, post-acute medical and rehabilitation, hospice care and therapy. Provide empathetic, personal care to patients, promoting comfort and support. Skilled in working with disabled and elderly patients with patience, humor and attention to detail.
Enthusiastic property manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tourist industry and training in management. Motivated to learn, grow and accept new challenges.
- Customer service and patient-focused care
- Companionship and emotional support
- Staff Management
- Business Development
- Marketing and advertising
- Planning and Coordination
- Trustworthy companion
- Good telephone etiquette
- Written Communication
- Customer Service
- Graduated with 3.8 GPA
- Minored in American Studies
- Member of Phi Theta Kappa
- Coursework in completing prerequisites for Dental Hygiene program
- Graduated with [Number] 3.5
Charleston, SC, 05/2019 - Current
- Collected and maintained careful records of rental payments and payment dates.
- Developed and executed plan to achieve and maintain 75% or better rate of occupancy.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents and on-site associates.
Hurricane, WV, 01/2016 - Current
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of exhaust & duct systems.
- Reported any customer-oriented issues immediately to [Job Title] for swift assistance and resolution.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Developed team communications and information for meetings.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Identified issues, analyzed information and provided solutions to problems.
City, STATE, 06/2019 - 02/2021
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided direct personal care and administrative services to clients.
City, STATE, 05/2017 - 02/2019
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Coordinated household cleaning service operations, including driving business development and managing client relations.
- Completed schedules, shift reports and other business documentation.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed staff of 20 housekeepers.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed team productivity and workflow to exceed quality standards.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
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School Attended
- University of Hawai'i Manoa
- Kapiolani Community College/University of HI Community Colleges
Job Titles Held:
- Vacation Rental Property Manager
- Hood Cleaner
- Home Healthcare Specialist
- Housekeeping Manager /Property Manager
Degrees
- Bachelor of Arts
- Associate of Science
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