V.I.P. Representative Resume Example
I have worked in the casino industry for a total of eight years; front and back of the house. I started at the entry level and worked my way to a supervisory position at the River Palms. I am a quick study and can work with minimal to no supervision. I can multitask in any office setting. I'm familiar with many computer applications and scheduling. I'm a problem solver and try to resolve issues on my own without escalating them. I have excellent communication skills.
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Edgewater/Colorado Belle Casino – City , STATE
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Accurately documented, researched and resolved customer issues.
- Complete daily/weekly tasks and assist others with theirs.
- Data Entry
- Keep track of all current and future events.
- Build long-term relationships to ensure guest loyalty and satisfaction.
- Communicate with guests and other employees via email and phone.
- Ensure everything is up to date and ahead of schedule.
- Order any items the office may need.
- Greeted and registered guests and issued keys.
- Routinely answered customer questions regarding any events and/or changes happening.
River Palms – City , STATE
- Accepted accountability for all assigned building keys, master keys and access cards.
- Changed bed linens and collected soiled linens for cleaning.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
- Answered phone calls
- Input and updated any information in the computer for the hotel.
- Assign daily duties and oversee that employees complete tasks.
- Make weekly schedules
Medical and Technical Institute - City, State
R.H. Watkins high school - City, State
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Resume Overview
School Attended
- Medical and Technical Institute
- R.H. Watkins high school
Job Titles Held:
- V.I.P. Representative
- Housekeeping supervisor/status clerk and EVS supervisor
Degrees
- Phlebotomy : , 2004
High School Diploma : 2002
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