V.I.P. Representative Resume Example Company Name

V.I.P. REPRESENTATIVE

Professional Summary

I have worked in the casino industry for a total of eight years; front and back of the house. I started at the entry level and worked my way to a supervisory position at the River Palms. I am a quick study and can work with minimal to no supervision. I can multitask in any office setting. I'm familiar with many computer applications and scheduling. I'm a problem solver and try to resolve issues on my own without escalating them. I have excellent communication skills.

Skills

Exceptional communication skills
MS Windows proficient
Quick learner
Exceptional communication skills
Strong client relations
Credit card processing
Multi-line phone talent

POS systems
Courteous
Computer knowledge
Proficient in making schedules
Federal gaming laws knowledge
Problem solver
Dependable
Reliable

Work History

V.I.P. Representative, 04/2015 to Current
Company Name – City, State

Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Accurately documented, researched and resolved customer issues.
Complete daily/weekly tasks and assist others with theirs.
Data Entry
Keep track of all current and future events.
Build long-term relationships to ensure guest loyalty and satisfaction.
Communicate with guests and other employees via email and phone.
Ensure everything is up to date and ahead of schedule.
Order any items the office may need.
Greeted and registered guests and issued keys.
Routinely answered customer questions regarding any events and/or changes happening.

Housekeeping supervisor/status clerk and EVS supervisor, 10/2008 to 09/2014
Company Name – City, State

Accepted accountability for all assigned building keys, master keys and access cards.
Changed bed linens and collected soiled linens for cleaning.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Answered phone calls
Input and updated any information in the computer for the hotel.
Assign daily duties and oversee that employees complete tasks.
Make weekly schedules

Education

Phlebotomy: Phlebotomy, 2004
Medical and Technical Institute - City, State

High School Diploma: 2002
R.H. Watkins high school - City, State

Resume Overview

School Attended

Medical and Technical Institute
R.H. Watkins high school

Job Titles Held:

V.I.P. Representative
Housekeeping supervisor/status clerk and EVS supervisor

Degrees

Phlebotomy : , 2004
High School Diploma : 2002

V.I.P. Representative Resume Example

Resume Score: 65%

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