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V.I.P. Representative Resume Example

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V.I.P. REPRESENTATIVE
Professional Summary

I have worked in the casino industry for a total of eight years; front and back of the house.  I started at the entry level and worked my way to a supervisory position at the River Palms.  I am a quick study and can work with minimal to no supervision.  I can multitask in any office setting.  I'm familiar with many computer applications and scheduling.  I'm a problem solver and try to resolve issues on my own without escalating them.  I have excellent communication skills. 

Skills
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Exceptional communication skills
  • Strong client relations
  • Credit card processing
  • Multi-line phone talent 
  • POS systems
  • Courteous
  • Computer knowledge
  • Proficient in making schedules
  • Federal gaming laws knowledge
  • Problem solver
  • Dependable
  • Reliable
Work History
V.I.P. Representative, 04/2015 to Current
Edgewater/Colorado Belle Casino – City , STATE
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Accurately documented, researched and resolved customer issues.
  • Complete daily/weekly tasks and assist others with theirs.​
  • Data Entry
  • Keep track of all current and future events.
  • Build long-term relationships to ensure guest loyalty and satisfaction.
  • Communicate with guests and other employees via email and phone.
  • Ensure everything is up to date and ahead of schedule.
  • Order any items the office may need.
  • Greeted and registered guests and issued keys.
  • Routinely answered customer questions regarding any events and/or changes happening. 
Housekeeping supervisor/status clerk and EVS supervisor, 10/2008 to 09/2014
River Palms – City , STATE
  • Accepted accountability for all assigned building keys, master keys and access cards.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Answered phone calls
  • Input and updated any information in the computer for the hotel.
  • Assign daily duties and oversee that employees complete tasks.
  • Make weekly schedules
Education
Phlebotomy: Phlebotomy, 2004
Medical and Technical Institute - City, State
High School Diploma: 2002
R.H. Watkins high school - City, State
Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Medical and Technical Institute
  • R.H. Watkins high school

Job Titles Held:

  • V.I.P. Representative
  • Housekeeping supervisor/status clerk and EVS supervisor

Degrees

  • Phlebotomy : , 2004
    High School Diploma : 2002

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