High-energy Team Leader, successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Investigated and analyzed client complaints to identify and resolve issues.
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Liaised with HR department to establish employee, training, payroll and termination procedures.
Awarded with a Personal Development Plague, instituting multiple courses at Texas A&M University
Oversaw implementation of new phone system which resulted in more cost-effective service
Awarded a Customer Excellence Award upon the completion of a project that created opportunities for more business.
Received award for customer service recognition and ability to work well with the other team members.
Fielded and processed up to 600 calls per day.
Administrative, Customer services, Account Representer, Retail, Telephone Etiquette
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