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UTILITIES TECH SERVICE TECHNICIAN Resume Example

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UTILITIES TECH SERVICE TECHNICIAN
Professional Summary
Organized and dedicated with a proven record of accomplishment in providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently or in team environments.
Skills
  • Microsoft Word, PowerPoint, Outlook, Forms, and Excel.
  • Proficient in ActivePro version 1.4, Operator Qualifications (OQ) Plus, SharePoint, and Adobe
  • Interpersonal and written communication
  • Data analysis
  • Clerical support
  • Process implementation
  • Project management
  • Record Keeping
  • Administrative duties, Project management
  • Adobe, Record Keeping
  • Clerical, Research
  • Interpersonal, Sales
  • CPR, Telephone
  • Client, Phones
  • Customer satisfaction, Phone
  • Customer service, Utilities
  • Data analysis, Written communication
  • Email
  • Faxing
  • Filling
  • First Aid
  • Forms
  • General office duties
  • GIS
  • HR
  • Notes
  • Mailing
  • Market
  • Meetings
  • Excel
  • Mail
  • Outlook
  • PowerPoint
  • SharePoint
  • Microsoft Word
  • Natural gas
  • Office manager
  • Oil
  • OQ
  • Progress
Work History
UTILITIES TECH SERVICE TECHNICIAN, 01/2014 to Current
Albemarle Corp – Magnolia South Plant , AR
  • Develop and track progress for assigned project schedules.
  • Communicate and collaborate effectively with stakeholders and colleagues to provide updates regarding the business needs of the company.
  • Carry out administrative duties related to Public Awareness Program such as maintaining audit documents, Appendices (Past/Present), copies Public Awareness Plan, and School listings.
  • Prepare Quarterly Public Awareness meeting notes by emailing committee members and tracking of all progress between meetings.
  • Carry out performance monitoring, measurement and evaluation of all employees taking training modules on the CBT program.
  • Input Field Employees Operators Qualifications dates into the OQ Plus program and email monthly reports to all management and supervisors for Field Operations.
  • Maintain Compliance related records and documents such as Past/Present copies of O&M Manual, O&M Change request, and Past/Present copies of annual O&M meeting.
ADMINISTRATIVE PROGRAM SUPPORT ASSISTANT, 01/2011 to 01/2014
CITY OF RICHMOND PUBLIC UTILITIES – City , STATE
  • Market natural gas to help fulfill the City's goal to reduce the carbon footprint in the City by 23% and reduce the purchase of heating oil, while increasing domestic natural gas sales.
  • Provide solutions to potential customer's inquiry (by phone or personal contact) regarding the use of natural gas and the cost savings.
  • Utilize GIS Mapping system to locate Gas, Water, and Sew Lines in the City of Richmond and surrounding counties.
  • Process permits for Gas and Water installations, including processing permits for meter relocations.
  • Compose and mail/email Invoices to potential and existing gas and water customers to collect fees.
  • Contribute to team effort by filling in for office manager in various general office duties.
  • Issue and mail receipts and completed permits to customers and contractors.
  • Provide customer service by communicating to internal and external customers by telephone, face-to-face, and internal.
  • Update customer information or rates based on emails and/or phones call from the DPU departments.
CUSTOMER SERVICE REPRESENTATIVE IV, 01/2006 to 01/2011
CITY OF RICHMOND PUBLIC UTILITIES – City , STATE
  • Educated and assisted callers on issues regarding existing and new customer utility accounts.
  • Responded professionally to external/internal calls while maintaining corporate and departmental standards.
  • Created and setup payment arrangements for existing customers and mail correspondence.
  • Handled more complex customer inquiries or issues by using follow-up tools to research or forward to other departments for resolution.
  • Conducted keen research to apply payments, reverse payments, waive fees, find payments posted incorrectly, and bad debt adjustments.
  • Informed management of operational issues impeding performance or customer satisfaction including but not limited to those affecting the customer, client, or the company.
  • Provided front desk assistance that included faxing, mailing correspondence, ordering supplies, timesheets, and other general office duties.
Education
  • Completed the CORE training provided by HR
  • Completed TMI training provided by Department of Public Utilities
  • Completed PMP Course - John Tyler Career Track Program
  • VDOT Certification / Verification # 062018612 / Exp. 6/30/22
  • First Aid and AED Certification / ID GVHKKG / Exp. 12/11/19 Accomplishments
  • DPU 700 Strong" Tools for High Performing Teams.
  • Rise! Achievement Awards Program
  • : 01/2017
    BACHELOR OF SCIENCEOLD DOMINION UNIVERSITY - City, State
  • Mayor Award.
  • City of Richmond Excellence (CORE) Skills Program Certificate.
  • American Red Cross First Aid/CPR/AED Certification
  • Work History
    UTILITIES TECH SERVICE TECHNICIAN, 01/2014 to Current
    Company Name – City, State
    • Develop and track progress for assigned project schedules.
    • Communicate and collaborate effectively with stakeholders and colleagues to provide updates regarding the business needs of the company.
    • Carry out administrative duties related to Public Awareness Program such as maintaining audit documents, Appendices (Past/Present), copies Public Awareness Plan, and School listings.
    • Prepare Quarterly Public Awareness meeting notes by emailing committee members and tracking of all progress between meetings.
    • Carry out performance monitoring, measurement and evaluation of all employees taking training modules on the CBT program.
    • Input Field Employees Operators Qualifications dates into the OQ Plus program and email monthly reports to all management and supervisors for Field Operations.
    • Maintain Compliance related records and documents such as Past/Present copies of O&M Manual, O&M Change request, and Past/Present copies of annual O&M meeting.
    ADMINISTRATIVE PROGRAM SUPPORT ASSISTANT, 01/2011 to 01/2014
    Company Name – City, State
    • Market natural gas to help fulfill the City's goal to reduce the carbon footprint in the City by 23% and reduce the purchase of heating oil, while increasing domestic natural gas sales.
    • Provide solutions to potential customer's inquiry (by phone or personal contact) regarding the use of natural gas and the cost savings.
    • Utilize GIS Mapping system to locate Gas, Water, and Sew Lines in the City of Richmond and surrounding counties.
    • Process permits for Gas and Water installations, including processing permits for meter relocations.
    • Compose and mail/email Invoices to potential and existing gas and water customers to collect fees.
    • Contribute to team effort by filling in for office manager in various general office duties.
    • Issue and mail receipts and completed permits to customers and contractors.
    • Provide customer service by communicating to internal and external customers by telephone, face-to-face, and internal.
    • Update customer information or rates based on emails and/or phones call from the DPU departments.
    CUSTOMER SERVICE REPRESENTATIVE IV, 01/2006 to 01/2011
    Company Name – City, State
    • Educated and assisted callers on issues regarding existing and new customer utility accounts.
    • Responded professionally to external/internal calls while maintaining corporate and departmental standards.
    • Created and setup payment arrangements for existing customers and mail correspondence.
    • Handled more complex customer inquiries or issues by using follow-up tools to research or forward to other departments for resolution.
    • Conducted keen research to apply payments, reverse payments, waive fees, find payments posted incorrectly, and bad debt adjustments.
    • Informed management of operational issues impeding performance or customer satisfaction including but not limited to those affecting the customer, client, or the company.
    • Provided front desk assistance that included faxing, mailing correspondence, ordering supplies, timesheets, and other general office duties.
    Skills
  • Microsoft Word, PowerPoint, Outlook, Forms, and Excel.
  • Proficient in ActivePro version 1.4, Operator Qualifications (OQ) Plus, SharePoint, and Adobe
  • Interpersonal and written communication
  • Data analysis
  • Clerical support
  • Process implementation
  • Project management
  • Record Keeping,
  • Administrative duties, Adobe, Clerical, Interpersonal, CPR, client, customer satisfaction, customer service, Data analysis, email, faxing, filling, First Aid, Forms, general office duties, GIS, HR, notes, mailing, Market, meetings, Excel, mail, Outlook, PowerPoint, SharePoint, Microsoft Word, natural gas, office manager, oil, OQ, progress, Project management, Record Keeping, research, sales, telephone, phones, phone, Utilities, written communication
  • Build Your Own Now

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    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

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    Resume Overview

    School Attended

    • OLD DOMINION UNIVERSITY

    Job Titles Held:

    • UTILITIES TECH SERVICE TECHNICIAN
    • ADMINISTRATIVE PROGRAM SUPPORT ASSISTANT
    • CUSTOMER SERVICE REPRESENTATIVE IV

    Degrees

    • Completed the CORE training provided by HRCompleted TMI training provided by Department of Public UtilitiesCompleted PMP Course - John Tyler Career Track ProgramVDOT Certification / Verification # 062018612 / Exp. 6/30/22First Aid and AED Certification / ID GVHKKG / Exp. 12/11/19 AccomplishmentsDPU 700 Strong" Tools for High Performing Teams.Rise! Achievement Awards Program : 01/2017
      BACHELOR OF SCIENCE
      Mayor Award.City of Richmond Excellence (CORE) Skills Program Certificate.American Red Cross First Aid/CPR/AED Certification

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