UTILITIES TECH SERVICE TECHNICIAN Resume Example
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UTILITIES TECH SERVICE TECHNICIAN
Professional Summary
Organized and dedicated with a proven record of accomplishment in providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently or in team environments.
Skills
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Work History
UTILITIES TECH SERVICE TECHNICIAN, 01/2014 to Current
Albemarle Corp – Magnolia South Plant , AR
Albemarle Corp – Magnolia South Plant , AR
- Develop and track progress for assigned project schedules.
- Communicate and collaborate effectively with stakeholders and colleagues to provide updates regarding the business needs of the company.
- Carry out administrative duties related to Public Awareness Program such as maintaining audit documents, Appendices (Past/Present), copies Public Awareness Plan, and School listings.
- Prepare Quarterly Public Awareness meeting notes by emailing committee members and tracking of all progress between meetings.
- Carry out performance monitoring, measurement and evaluation of all employees taking training modules on the CBT program.
- Input Field Employees Operators Qualifications dates into the OQ Plus program and email monthly reports to all management and supervisors for Field Operations.
- Maintain Compliance related records and documents such as Past/Present copies of O&M Manual, O&M Change request, and Past/Present copies of annual O&M meeting.
ADMINISTRATIVE PROGRAM SUPPORT ASSISTANT, 01/2011 to 01/2014
CITY OF RICHMOND PUBLIC UTILITIES – City , STATE
CITY OF RICHMOND PUBLIC UTILITIES – City , STATE
- Market natural gas to help fulfill the City's goal to reduce the carbon footprint in the City by 23% and reduce the purchase of heating oil, while increasing domestic natural gas sales.
- Provide solutions to potential customer's inquiry (by phone or personal contact) regarding the use of natural gas and the cost savings.
- Utilize GIS Mapping system to locate Gas, Water, and Sew Lines in the City of Richmond and surrounding counties.
- Process permits for Gas and Water installations, including processing permits for meter relocations.
- Compose and mail/email Invoices to potential and existing gas and water customers to collect fees.
- Contribute to team effort by filling in for office manager in various general office duties.
- Issue and mail receipts and completed permits to customers and contractors.
- Provide customer service by communicating to internal and external customers by telephone, face-to-face, and internal.
- Update customer information or rates based on emails and/or phones call from the DPU departments.
CUSTOMER SERVICE REPRESENTATIVE IV, 01/2006 to 01/2011
CITY OF RICHMOND PUBLIC UTILITIES – City , STATE
CITY OF RICHMOND PUBLIC UTILITIES – City , STATE
- Educated and assisted callers on issues regarding existing and new customer utility accounts.
- Responded professionally to external/internal calls while maintaining corporate and departmental standards.
- Created and setup payment arrangements for existing customers and mail correspondence.
- Handled more complex customer inquiries or issues by using follow-up tools to research or forward to other departments for resolution.
- Conducted keen research to apply payments, reverse payments, waive fees, find payments posted incorrectly, and bad debt adjustments.
- Informed management of operational issues impeding performance or customer satisfaction including but not limited to those affecting the customer, client, or the company.
- Provided front desk assistance that included faxing, mailing correspondence, ordering supplies, timesheets, and other general office duties.
Education
BACHELOR OF SCIENCEOLD DOMINION UNIVERSITY - City, State
Work History
UTILITIES TECH SERVICE TECHNICIAN, 01/2014 to Current
Company Name – City, State
Company Name – City, State
- Develop and track progress for assigned project schedules.
- Communicate and collaborate effectively with stakeholders and colleagues to provide updates regarding the business needs of the company.
- Carry out administrative duties related to Public Awareness Program such as maintaining audit documents, Appendices (Past/Present), copies Public Awareness Plan, and School listings.
- Prepare Quarterly Public Awareness meeting notes by emailing committee members and tracking of all progress between meetings.
- Carry out performance monitoring, measurement and evaluation of all employees taking training modules on the CBT program.
- Input Field Employees Operators Qualifications dates into the OQ Plus program and email monthly reports to all management and supervisors for Field Operations.
- Maintain Compliance related records and documents such as Past/Present copies of O&M Manual, O&M Change request, and Past/Present copies of annual O&M meeting.
ADMINISTRATIVE PROGRAM SUPPORT ASSISTANT, 01/2011 to 01/2014
Company Name – City, State
Company Name – City, State
- Market natural gas to help fulfill the City's goal to reduce the carbon footprint in the City by 23% and reduce the purchase of heating oil, while increasing domestic natural gas sales.
- Provide solutions to potential customer's inquiry (by phone or personal contact) regarding the use of natural gas and the cost savings.
- Utilize GIS Mapping system to locate Gas, Water, and Sew Lines in the City of Richmond and surrounding counties.
- Process permits for Gas and Water installations, including processing permits for meter relocations.
- Compose and mail/email Invoices to potential and existing gas and water customers to collect fees.
- Contribute to team effort by filling in for office manager in various general office duties.
- Issue and mail receipts and completed permits to customers and contractors.
- Provide customer service by communicating to internal and external customers by telephone, face-to-face, and internal.
- Update customer information or rates based on emails and/or phones call from the DPU departments.
CUSTOMER SERVICE REPRESENTATIVE IV, 01/2006 to 01/2011
Company Name – City, State
Company Name – City, State
- Educated and assisted callers on issues regarding existing and new customer utility accounts.
- Responded professionally to external/internal calls while maintaining corporate and departmental standards.
- Created and setup payment arrangements for existing customers and mail correspondence.
- Handled more complex customer inquiries or issues by using follow-up tools to research or forward to other departments for resolution.
- Conducted keen research to apply payments, reverse payments, waive fees, find payments posted incorrectly, and bad debt adjustments.
- Informed management of operational issues impeding performance or customer satisfaction including but not limited to those affecting the customer, client, or the company.
- Provided front desk assistance that included faxing, mailing correspondence, ordering supplies, timesheets, and other general office duties.
Skills
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Resume Overview
School Attended
- OLD DOMINION UNIVERSITY
Job Titles Held:
- UTILITIES TECH SERVICE TECHNICIAN
- ADMINISTRATIVE PROGRAM SUPPORT ASSISTANT
- CUSTOMER SERVICE REPRESENTATIVE IV
Degrees
- Completed the CORE training provided by HRCompleted TMI training provided by Department of Public UtilitiesCompleted PMP Course - John Tyler Career Track ProgramVDOT Certification / Verification # 062018612 / Exp. 6/30/22First Aid and AED Certification / ID GVHKKG / Exp. 12/11/19
AccomplishmentsDPU 700 Strong" Tools for High Performing Teams.Rise! Achievement Awards Program : 01/2017
BACHELOR OF SCIENCE
Mayor Award.City of Richmond Excellence (CORE) Skills Program Certificate.American Red Cross First Aid/CPR/AED Certification
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