utilities service specialist csi resume example with 14 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Organized Receptionist and Appointment Setter with fifteen years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.

  • Documentation abilities
  • Professional demeanor on telephone
  • Recordkeeping understanding
  • Schedule coordination expertise
  • Customer relations skills
  • Payment processing knowledge
  • Setting appointments
  • Fluent in Spanish
  • Appointment Plus software knowledge
  • Telephone headset expertise
  • Customer service
  • Phone etiquette expert
  • High-volume call environments
International Institute Of The Americas Phoenix, AZ Expected in 02/2006 Associate Degree In Nursing : Patient Care Technician/Nursing - GPA :
Work History
Beacon Health System - Utilities Service Specialists-Lead CSR II
, , Phoenix , Arizona 04/2022 - Current
  • Review, understand and verify rental agreements, property leases, closing documents, deeds and other legal documents to process Applications for City services to open, close and transfer accounts
  • Determine, collect and bill commercial and residential deposits for new or delinquent accounts
  • Gather and analyze all relevant information to assess validity of complaints and to determine possible causes, such as rate changes, leaks or extreme weather conditions that could impact utility bills
  • Strictly adheres to all Red Flag guidelines when working with sensitive customer information
  • Updates account mailing addresses based on address overrides or postal updates • Research and analyze utility account searches on all applicants for service to identify and collect any outstanding balances on prior accounts prior to approving new service
  • Understand and explain to customers how to access and utilize the website for ebills, auto pay, and change of addresses
  • Understand and explain to customers how to access and utilize IVR payments
  • Understand and be able to explain to customers the rules, regulations, policies and operational procedures of City of Phoenix Ordinance Chapter 28 and 37
  • Entered and verified AutoPay applications and cancellations appropriately
  • Advise customers of organizations offering assistance with utility payments
  • Interpret utility rate schedules and customer billing records
  • Receive, analyze and make an determination following Department guidelines on customer requests for sewer fee review
  • Prepare requests for late fee adjustment reviews
  • Evaluates and establishes payment arrangements with customer Initiate or terminate utility services at the request of the costumer.
  • Serve critical responses function during emergency situations.
  • Update and correct information in the Customer Care and billing system or in a point of sale system.
  • Answer high volume telephone and emails while documenting all aspects of the interaction in the Customer Care billing system.
  • Maintained up-to-date knowledge of product and service changes.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Effective liaison between customers and internal departments.
  • Handled an average of 40-50 online requests per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Investigated and resolved accounting, service and delivery concerns.
Aspiranet - Healthcare Scheduling Specialist
, , 08/2019 - 04/2022
  • Established rapport with callers to build loyalty and support retention goals.
  • Provided detailed information about available services and requirements.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Operated multi-line telephone system to independently handle over 50-70 calls each day.
  • Established and maintained client rapport by utilizing quality customer service.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Addressed client inquiries and updated database information.
  • Scheduled and confirmed appointments and meetings for Healthcare Specialty Scheduling.
  • Documented calls and appointments using Rev cycle, He uses, Onebanner.
Arizona Perinatal Care Centers - Referral Coordinator
, , 04/2008 - 09/2017
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Completed up to 20 referral requests each day for medical provider of Maternal Fetal Medicine services.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Coordinated program referrals for community-based resources.
  • Organized clinical documentation, treatment plans, and referrals.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Arizona Women's Specialists - Administrative Assistant
, , 10/2006 - 04/2009
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Maintained staff directory and company policy handbook for human resources department.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained complex digital filing system for financial information.

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Resume Overview

School Attended

  • International Institute Of The Americas

Job Titles Held:

  • Utilities Service Specialists-Lead CSR II
  • Healthcare Scheduling Specialist
  • Referral Coordinator
  • Administrative Assistant


  • Associate Degree In Nursing

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