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us director of people operations resume example with 10 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Results-driven People + Culture offering 10+ years in achieving positive human resources results with my teams. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Adept at complex problem solving and making hasty decisions under large amounts of pressure. Trusted business partner with track record of consulting with executives to influence business decisions. Known for my operational knowledge and team building.

Skills
  • Situational Leadership
  • Human Resource Law
  • Training solutions
  • Staff development plans
  • Public speaking
  • New hire on-boarding
  • Leadership training
  • Correction action planning
  • Process development
  • Process Implementation
  • Promotions planning
  • Performance evaluation
  • Benefits management
  • Company leadership
  • Operations proficiency
  • Benefits administration
  • Workforce improvements
Education
UW Wisconsin Parkside Kenosha, Wi , Expected in : Business - GPA :
Work History
Performance Food Group - US Director of People Operations
Odessa, TX, 08/2019 - 05/2020
  • Developed succession plans and promotion paths for all roles and departments
  • Supported 3 HRBP's on people and performance issues, coaching and planing.
  • Restructured Performance Reviews through 9 Box Assessments and developed "180 Self Feedback" on a Biannual schedule
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
  • Partnered with "The Muse" to re-brand, refocus and reignite new candidacy potential outreach
  • Devised hiring and recruitment policies for 2500-employee company
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees
  • Developed Employee Engagement survey to measure KPI's focused on positive turnover, retention and Diversity/Inclusion.
  • Reduced workers' compensation claims by instituting new safety training program
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
  • Developed (5) Certified Training Restaurants throughout US Market to align all training and onboarding consistencies
  • Restructured compensation philosophy to realign compensation expectations
Jacques Torres Chocolate - Director of People, Training & Culture
City, STATE, 02/2017 - 07/2019
  • Served as Field HR Leader for Employee Relation issues
  • Created new training content and development paths for all roles through Senior Leadership
  • Coordinated ongoing technical training and personal development classes for staff members
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
  • Collaborated with legal and compliance teams to review paperwork, intake feedback and ensure viability of available information for new training processes
  • Organized and edited training manuals, multimedia visual aids and other educational materials
  • Effectively trained instructors and supervisors on techniques for managing employees
  • Presented training information via role playing, simulations and team exercises
  • Responsible for 7 Retail Locations with 250 Employees
  • Managed all aspects of leave administrationt, disability programs and health benefits.
Dylan's Candy Bar - Head of Human Resources and Training
City, STATE, 03/2014 - 04/2017
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims
  • Interpreted and advised on labor relations policies
  • Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Directed job fairs to bring in local talent for long term and seasonal positions
  • Oversaw workers' compensation for employees injured on job
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures
  • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in variety of ways
  • Implemented team feedback to recommend corrective action to senior leadership
  • Devised robust training programs to strengthen investigatory skills, legal understanding and motivational strategies of each supervisor
  • Delivered new employee onboarding and training sessions
  • Assessed skill gaps for employees and developed training courses to meet needs.
Dylan's Candy Bar - Director of Operations
City, STATE, 02/2013 - 03/2014
  • Developed strategic and operational plans for 11 locations with financial responsibility of +$25 Million, set all budgets and lead execution
  • Oversaw team of (15) managers; Operations, Training and Visuals.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Oversaw all aspects of Retail/Café business operations and facilities management, while ensured standards of quality and service were best in class and maintained to highest level
  • Measured results, and deployed learning and identified operational opportunities of Retail Locations
  • Produced reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Starbucks - District Training Manager
City, STATE, 03/2010 - 01/2013
  • Drove sales for 8 stores in district, generating $26 million + in annual volume
  • Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches
  • Exceeded sales targets by 10% with motivational approaches focused on continuous improvement and strategic goal attainment
  • Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
  • Served as District Trainer with a focus on developing General Managers to District Managers and District Training Managers
  • Attracted new clientele and developed customer relationships by hosting product-focused events

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Resume Overview

School Attended

  • UW Wisconsin Parkside

Job Titles Held:

  • US Director of People Operations
  • Director of People, Training & Culture
  • Head of Human Resources and Training
  • Director of Operations
  • District Training Manager

Degrees

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