university residence hall night desk aid resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Growing up a military child I have been exposed to many different jobs and cultures and have learned to communicate and collaborate with people from many different backgrounds in a few very different jobs. This exposure has also instilled within me adaptability the importance of a diligent work ethic.

  • Front desk operations
  • Customer satisfaction
  • Basic childcare
  • Proficient in German
09/2019 to 03/2020
University Residence Hall Night Desk Aid The Del Monte Lodge Pittsford, NY,
  • Completed 8 hour shifts (12am-8am). in the residence halls at Duquesne University.
  • Coordinated with the residence staff, Duquesne University Police and other night desk staff to carry out normal procedures as well as in resolving issues.
  • Managed building surveillance cameras.
  • Completed sign-ins and sign-outs for residents and their guests.
  • Answered phone calls to the residence building.
  • Learned safety procedures such as fire drills and active shooter drills.
  • Assisted with resident move-out procedures.
  • Used software including eRez Life and Kronos.
  • Earned reputation for attendance and work ethic.
  • Was responsible for keeping the workplace organized and clean.
09/2019 to 03/2020
Catering Server Town Sports International Holdings Inc Peabody, MA,
  • Worked multi-course dinners with pre-plated foods.
  • Worked with the chefs and kitchen staff to promote event efficiency and formality.
  • Prepared individual condiments and dispensers for transportation to catering locations.
  • Maximized customer satisfaction,addressing and resolving complaints.
  • Worked with food service team members to meet customer needs and build brand loyalty.
  • Maintained a kind and friendly attitude towards clients.
  • Washed and sanitized dishes after every use to protect customers.
  • Set up and tore down all catering services at customer locations.
  • Took customers' orders, recorded requested menu items, substitutions and add-ons.
  • Cleaned and sanitized kitchen equipment, service and dining areas.
  • Managed and restocked drink stations.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Organized food items on serving trays and in carry-out packages.
  • Dispensed, poured and mixed water, soft drinks and hot beverages.
  • Wrapped silverware efficiently and organized napkins for up to 500 guests.
06/2017 to 07/2019
Commissary Bagger Garmisch Commissary City, STATE,
  • Followed customer instructions about placement of items and special considerations for handling.
  • Assisted customers in carrying-out their groceries to their vehicles.
  • Cleaned and sanitized the bagging equipment including the conveyor belt, bag hooks, and counter space.
  • Collaborated and communicated with the other baggers in order to bag groceries with the greatest amount of efficiency.
  • Maintained a polite and friendly attitude towards customers.
  • Retrieved and organized the carts outside and inside the store.
  • Handled and divided tips evenly among all working baggers.
  • Closed and opened the cart stations at the beginning and end of each shift.
07/2016 to 07/2019
Babysitter Self-Employed City, STATE,
  • Cared for up to 6 children ranging in age from 1 to 12, including tasks such as feeding, dressing and directing activities.
  • Maintained contact with parents as necessary.
  • Built relationships with children by regularly discussing school, friends and favorite activities.
  • Maintained timesheets and collected payment.
  • Led children in tidying up and handwashing to teach responsibility.
  • Organized and planned age-appropriate activities to include reading, crafts, cooking and games.
  • Ensured safe environment both inside and outside.
  • Monitored playtime.
  • Assisted children complete homework and special assignments.
  • Prepared meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Bathed, dressed and maintained hygiene for all children.
  • Ensured cleanliness of employers' living spaces.
  • Maintained awareness of the household rules.
  • Enforced rules and responsibilities.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
Education and Training
Expected in 05/2019 to to
High School Diploma:
Munich International School - Munich, Germany,
Expected in 05/2022 to to
Bachelor of Arts: International Relations
Duquesne University - Pittsburgh, PA

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Resume Overview

School Attended

  • Munich International School
  • Duquesne University

Job Titles Held:

  • University Residence Hall Night Desk Aid
  • Catering Server
  • Commissary Bagger
  • Babysitter


  • High School Diploma
  • Bachelor of Arts

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