unit supervisor resume example with 20 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

  • Training and Development
  • Conflict Resolution
  • Staff Management
  • Processes and Procedures
  • Team Building
  • Training and mentoring
  • Policy implementation
  • Report preparation
Work History
09/2014 to Current
Unit Supervisor Jccs Of North America Sylvania, OH,
  • Oversite, review and approve 5 to 16 parole officers daily activities.
  • Manage, train and supervise parole officers through policy and procedure to meet daily, weekly and monthly goals, review of performance.
  • Manages and develops unit staff through case readings, file audits, review of performance data, monthly conferences, creation and implementation of developmental plans, coaching, training and performance appraisals and recommends appropriate actions in areas in need of improvement.
  • Evaluates unit performance and makes strategic plans to meet program objectives through use of system data reports, monthly management reports, correspondence, and related materials to identify areas of acceptable performance as well as challenges and opportunities for growth.
  • Plans and manage unit operations to achieve agency and program objectives and service delivery by monitoring caseloads, consulting with staff on investigation issues, conducting unit meetings, and responding to personnel matters, such as managing time and leave.
  • Coordinate and works closely with other staff, department officials, agencies, organizations community resources and public.
  • Implement problem solving-techniques.
  • Train parole officers to supervise and manage caseloads of clients released on parole or mandatory supervision and specialized caseloads, including Electronic Monitoring Program (EM), Super Intensive Supervision Program (SISP), Sex Offender caseload (SO) and Special Needs Offender Program (SNOP).
  • Effectively interview and counsel difficult offenders.
10/2001 to 09/2014
Parole Officer State Of Nebraska Big Springs, NE,
  • Interviewed offenders, collateral and professional contacts to gather, analyze, corroborate and manage relevant information to accurately assess and manage offender risk.
  • Performed community supervision, travelling to both urban and rural locations to meet with offenders and identified contacts.
  • Maintained communication with various internal and external departments, partners and agencies.
  • Prepared and presented comprehensive reports with recommendations for Parole Board.
  • Conducted activities to monitor 30 to 150 offenders compliance with mandated conditions of supervision to include alcohol and drug testing.
  • Performed criminal information searches and retrieval using NCIC/TCIC criminal history system access.
  • Trained to supervise and managed caseloads of clients released on parole or mandatory supervision and specialized caseloads, including Electronic Monitoring program, Super Intensive Supervision Program, Sex Offender caseload, as well as clients owing restitution.
  • Visit offender residences, jails, correctional facilities, courthouses, social services, and other agencies to obtain offender information; interviews, counsels, and trains offenders concerning reintegration skills to include life and cognitive skills and ABE/GED training; and evaluates offender adjustment and recommends revisions to parole supervision plans.
  • Compile information, prepare social and developmental histories, document offender supervision activities, and maintain required records; prepare evaluations, recommendations, and other related reports to include data-entry, retrieval, and data searches; and provides technical assistance.
  • Assist homeless offenders with seeking stable residence.
05/2006 to 12/2006
Intern Lumen Technologies Harrisburg, PA,
  • Provide variety of outreach and crisis intervention services to youth and their families.
  • Complete family assessments, service plans and coordinate services/referrals.
  • Facilitate groups at shelter and in community.
  • Administer alternative coping skills and promotion of healthy choices to youth and their families'.
  • Assist with behavior modification, problem solving skills and case management.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Used critical thinking to break down problems, evaluate solutions and make decisions
Expected in 2006
Masters of Science: Social Work
University of Texas at Arlington - Arlington, Texas
Expected in 2000
Bachelor of Science: Criminal Justice
Grambling State University - Grambling, Louisiana
Additional Information

Cum-Laude, Honor Roll, Dr. Emmett J. Conrad Leadership Program: Sponsor Senator Royce West Habitat for Humanity (Fort Worth, Texas): house construction, carpentry, National Association of Blacks in Criminal Justice (NABCJ), Paralegal Association, Social Work Club: Treasurer Bandan Koro Drum and Dance Ensemble

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Resume Overview

School Attended

  • University of Texas at Arlington
  • Grambling State University

Job Titles Held:

  • Unit Supervisor
  • Parole Officer
  • Intern


  • Masters of Science
  • Bachelor of Science

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