Accomplished and energetic Unit Supervisor with a solid history of achievement in positive working relationship with all entities of staff and patients. Motivated leader with strong organizational and prioritization abilities. Instrumental in developing programs and procedures in Crisis Intervention Team, Mental Health/Developmentally disabled persons Rounds in lock up units, Electronic Health Care Records system (CERNER Roll out), and Mental Health Crisis Bed proposal for surveillance rounds. Conducted numerous successful tours with Sustainability, Lindsay Hayes, and Coleman auditors. Seasoned Psychiatric Technician with more than 12 years of experience in working with mentally disadvantaged, forensic, dual diagnosed, Substance abuse and all levels of Mental Health patients, Passionate and motivated, with a drive for excellence. Coordinated legal hearings for involuntary medication administration in both out-patient and In-patient settings. Developed and facilitated mental health and substance abuse therapeutic groups for Out-patient and In-patient settings. Worked directly with the other members of the interdisciplinary treatment team to ensure patients received optimal care.
Skilled Unit Supervisor experienced in administrative, operational and facility management functions of in patient and out patient unit. Skilled in effectively supervising and delegating duties to assigned staff. Demonstrated skills to communicate with credibility, tact and diplomacy.
Skills
Staff scheduling
Quality control
Records maintenance
Regulatory compliance
Policy development
Emergency medical procedures knowledge
Records management
Event coordination
Scheduling and calendar management
CRM and office management software
Data entry
Report writing
File and data retrieval systems
Organization
Team building
Conflict resolution
First Aid/CPR
Decision-making
Working collaboratively
Reliable and trustworthy
Project planning
Work ethic
Clerical
Analytical
Computer skills
Time management
Multitasking
People skills
Training & Development
Relationship building
MS Office
Customer service
Supervision
Leadership
Experience
04/2021 to Current
Unit SupervisorJccs Of North America – Saint Louis, MO,
Train staff as needed using form 844 on the job training, assist with scheduling, overtime bid and time off requests as needed.
Attend Mental Health Subcommittee, POP Management, Shared Governance, Sustainability entrance and exit meetings, EHRS teleconference updates, Safety Committee, Suicide Prevention, Yard Huddles, Building MH Huddles, and all other institutional meetings as needed.
Review EMR codes, Huddle reports for EOP areas using Quality Management Portals and Registries.
Ensuring we remain in the Green for our areas as well as developing solutions in areas of deficiency.
Manage and supervise outpatient and inpatient areas of the institution.
Provide Staff with resources and tools as needed to maximize efficiency and productivity.
Active Crisis Intervention participant.
Float to the floor if needed.
Ensure all tasks and duties are carried out for each of the areas I am assigned to.
Assist with EMR drills.
Audits conducted: MAPIP, Weekly Clinic audit, STRH Isolation Log audit, Fidelity Audit, IIPP weekly and Monthly, Insulin Site Survey, Hazardous Waste Storage area, Medication Time lines, Omnicell Discrepancies, COVID Cleaning schedules, Emergency bag audits, 149s, and other institutional audits asked of me.
Chart reviews and documentation.
Medline reports using the QM Portal.
Evaluated assigned staff and met one-on-one with employees to discuss concerns and problems.
Identified staff training and development needs and implemented effective coaching and mentoring programs.
Developed staff schedules and delegated assignments for subordinate employees.
Conducted routine audits of systems and assessed proficiency of unit personnel.
Evaluated documentation and identified materials requiring updates.
Communicated with Nursing leadership to facilitate efficient operation of in patient unit.
Advised, coached and mentored experienced and student nurses on medical issues, crisis management and appropriate nursing interventions.
Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
Coordinated and led in-services to facilitate nursing leadership development and career growth.
Reviewed and updated policies and procedures for unit of C-5
Disciplined employees for indiscretions, reporting issues and remediation procedures.
Mentored nursing staff, as needed and set unit goals and standards.
Analyzed patients records to determine efficiency and effectiveness of care.
Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
Coordinated ongoing educational objectives to enhance staff competencies in safety, quality and core measures.
Implemented ongoing educational objectives to improve staff competencies in safety, quality and core measures.
Stocked medical supplies, medications and equipment to maintain essential items for unit.
Medication management and administration, conducted and documented daily rounds to ensure general as well as mental health needs were being met according to all policy and procedures of Outpatient and Inpatient settings.
Facilitated therapeutic groups following community therapeutic environment model.
Processing of physicians orders, monitor medication administration records for expiring medication, refills and medication renewals, perform medical treatments as ordered, evaluations of patients in mental health crisis, compile documentation and reports as needed, working directly with the other members of the IDTT to provide the highest level of care to the inmate patients.
PC 2602 Coordinator.
Effectively managed daily charting for each patient.
Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Provided client assessments upon admission and discharge.
Followed all safety protocols when administering subcutaneous and intramuscular injections.
Delivered counseling services, including one-on-one, group therapy and to average of 10 patients per day.
Executed appropriate risk-assessment and mitigation strategies.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
09/2012 to 05/2015
Psychiatric TechnicianPeninsula Regional Medical Center – Millsboro, DE,
Effectively managed daily charting for each patient.
Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
Provided client assessments upon admission and discharge.
Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.
Followed all safety protocols when administering subcutaneous and intramuscular injections.
Delivered counseling services, including one-on-one, group therapy and to average of thirty patients per day.
Identified and addressed individual mental health challenges to support patients.
Provided excellent service to patients through personable communication.
Documented patient interactions in compliance with HIPAA requirements.
Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
Verified patient health history and contact information for chart accuracy.
Scheduled and coordinated patient follow-up appointments.
Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments commensurate with patients' condition and response.
Handled inbound and outbound calls to verify patient appointments.
Verified appropriate clinical information is communicated when patients are referred to specialists.
Completed timely data entry of contact information into CERNER system.
Drafted reports to track patient referrals and scheduling issues.
01/2007 to 01/2009
Substance Abuse Counselor, Group Facilitator, and ActingCSATF Walden House – City, STATE,
Compliance Coordinator for F and G Facilities.
Duties Preformed: Group Facilitation in CBT, DBT, Dual Diagnosis, Substance Abuse, and Behavioral modification.
Chart Documentation using DAP format, and ensuring all policies, procedures, and documentation were followed to ensure DARS funding for the program.
Applied expertise in body movements, gestures and different forms of speech to engage audience members and drive engagement.
Trained to properly and compassionately interact with clients coming from all walks of life and all life situations.
Offered guidance in group settings to address self-esteem and anger management issues.
Maintained thorough clinical treatment notes.
Identified treatment goals based on individual diagnosis and history.
Supported and counseled clients with drug and alcohol addiction.
Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources.
Encouraged clients to express feelings and discuss what was happening at home and helped each person develop insight into personal lives and relationships
Facilitated group counseling sessions for clients afflicted with all types of mental health conditions.
Conducted individual and group therapy sessions for outpatient clients.
Implemented activities, events and programs that encouraged individuals to embrace healthier attitudes towards treatment.
Led supportive group discussions and education sessions with alcohol and drug users and families.
Organized treatment projects that focused on problem solving skills and creative thinking.
Offered insight on available wellness programs and services that prove helpful to clients.
Coordinated patient support groups to provide support.
Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
Conducted chemical dependency program orientation sessions
Education and Training
Expected in to to
: Dash Board Training State of California - Bakersfield, CA GPA:
Expected in to to
Certificate : Electronic Healthcare System CERNER California Department of Corrections - Elk Grove, CA GPA:
Expected in to to
: Criminal Justice College of the Sequoias - Visalia, CA GPA:
Expected in to to
: Addiction Counseling University of California - San Diego - La Jolla, CA GPA:
Introduction to addiction and criminality
Treatment and recovery management strategies
Cognitive behavioral treatment for substance involved offenders.
Expected in to to
: Work Force Development Training University of San Diego - F.A.C - Visalia, CA GPA:
Expected in to to
: Psychiatric Technician West Hills College - Coalinga, CA GPA:
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Resume Overview
School Attended
State of California
California Department of Corrections
College of the Sequoias
University of California - San Diego
University of San Diego - F.A.C
West Hills College
Job Titles Held:
Unit Supervisor
Senior Psychiatric Technician
Psychiatric Technician
Substance Abuse Counselor, Group Facilitator, and Acting