Unit Supervisor Resume Example
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UNIT SUPERVISOR
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.
Skills
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Experience
Unit Supervisor
March 2013 to CurrentIconma, L.L.C. － Summit , NJ
March 2013 to CurrentIconma, L.L.C. － Summit , NJ
- Evaluated documentation and identified materials requiring updates.
- Gathered Contact reports and Urinalysis data, compiling into unit activity reports for presentation to Parole Supervisor.
- Monitored activities of unit and implemented necessary changes to remain compliant with operating policies and regulations.
- Reviewed and updated policies and procedures for unit of nine Parole Officers.
- Conducted routine audits of systems and assessed proficiency of unit personnel.
- Evaluated assigned staff and met one-on-one with employees to discuss concerns and problems.
District Parole Officer II
December 2003 to March 2013Texas Department Of Criminal Justice － City , STATE
December 2003 to March 2013Texas Department Of Criminal Justice － City , STATE
- Collaborated with team members to identify and accomplish agency objectives.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Advocated for placement of patients into community-based treatment settings
- Earned reputation for good attendance and hard work.
- Attended departmental meetings, providing feedback to enhance future performance.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Maintained updated Client contact knowledge through weekly report review and performance of needed contacts.
- Completed Anger Management project resulting in clients being able to receive services at a less inexpensive rate.
- Handled all delegated tasks, including any assignments given from Supervisor and any needed home plan cultivation or investigations of home plan needing completion.
Sales Manager/Replenishment Team Supervisor
January 1989 to January 2002Sears (now Closed) － City , STATE
January 1989 to January 2002Sears (now Closed) － City , STATE
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Stocked shelves and carried merchandise out to floor so customers could select needed items.
- Estimated weight, height and balance point of different boxes and products to correctly stack pallets.
- Kept sales floor and stockroom neat and clean.
- Corrected price tags and signs to match current prices.
- Put together visually-pleasing displays for regular merchandise and sales promotions.
Juvenile Detention Officer/Juvenile Probation Officer
January 1993 to October 1999Smith County Juvenile Services － City , STATE
January 1993 to October 1999Smith County Juvenile Services － City , STATE
- Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and their families.
- Observed and recorded the progress of each juvenile offender.
- Followed medical orders and dispensed medications, when needed.
- Completed daily reports.
- Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
- Patrolled correctional facility to ensure it's clean, secure and maintained.
- Observed and recommended special community services rehabilitation to support offenders.
- Checked residential probationers for adherence to curfew and compliance with rules.
- Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
- Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.
- Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
- Assisted probationers with resolving housing, employment and social services problems.
- Reported unusual conditions and questionable items to supervisor for corrective action.
- Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
- Developed professional relationships with offenders through home, school, detention and community visits.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
- Collected probationer conduct information from community individuals, family members and government agency representatives.
Education and Training
Bachelor of Science : Criminal Justice, July 1999University of Texas At Tyler － City, State
Associate of Science : Behavioral Sciences, July 1991Tyler Junior College － City
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Resume Overview
School Attended
- University of Texas At Tyler
- Tyler Junior College
Job Titles Held:
- Unit Supervisor
- District Parole Officer II
- Sales Manager/Replenishment Team Supervisor
- Juvenile Detention Officer/Juvenile Probation Officer
Degrees
- Bachelor of Science : Criminal Justice , July 1999
Associate of Science : Behavioral Sciences , July 1991
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