Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.

  • Product and service management
  • Field supervision
  • Mental health disorders knowledge
  • Confident
  • Parole oversight
03/2013 to Current
Unit Supervisor Iconma, L.L.C. Summit, NJ,
  • Evaluated documentation and identified materials requiring updates.
  • Gathered Contact reports and Urinalysis data, compiling into unit activity reports for presentation to Parole Supervisor.
  • Monitored activities of unit and implemented necessary changes to remain compliant with operating policies and regulations.
  • Reviewed and updated policies and procedures for unit of nine Parole Officers.
  • Conducted routine audits of systems and assessed proficiency of unit personnel.
  • Evaluated assigned staff and met one-on-one with employees to discuss concerns and problems.
12/2003 to 03/2013
District Parole Officer II Texas Department Of Criminal Justice City, STATE,
  • Collaborated with team members to identify and accomplish agency objectives.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Advocated for placement of patients into community-based treatment settings
  • Earned reputation for good attendance and hard work.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained updated Client contact knowledge through weekly report review and performance of needed contacts.
  • Completed Anger Management project resulting in clients being able to receive services at a less inexpensive rate.
  • Handled all delegated tasks, including any assignments given from Supervisor and any needed home plan cultivation or investigations of home plan needing completion.
01/1989 to 01/2002
Sales Manager/Replenishment Team Supervisor Sears (now Closed) City, STATE,
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Stocked shelves and carried merchandise out to floor so customers could select needed items.
  • Estimated weight, height and balance point of different boxes and products to correctly stack pallets.
  • Kept sales floor and stockroom neat and clean.
  • Corrected price tags and signs to match current prices.
  • Put together visually-pleasing displays for regular merchandise and sales promotions.
01/1993 to 10/1999
Juvenile Detention Officer/Juvenile Probation Officer Smith County Juvenile Services City, STATE,
  • Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and their families.
  • Observed and recorded the progress of each juvenile offender.
  • Followed medical orders and dispensed medications, when needed.
  • Completed daily reports.
  • Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
  • Patrolled correctional facility to ensure it's clean, secure and maintained.
  • Observed and recommended special community services rehabilitation to support offenders.
  • Checked residential probationers for adherence to curfew and compliance with rules.
  • Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
  • Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.
  • Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
  • Assisted probationers with resolving housing, employment and social services problems.
  • Reported unusual conditions and questionable items to supervisor for corrective action.
  • Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
  • Developed professional relationships with offenders through home, school, detention and community visits.
  • Referred offenders to appropriate community agencies to complete services in compliance with court orders.
  • Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
  • Collected probationer conduct information from community individuals, family members and government agency representatives.
Education and Training
Expected in 7 1999
Bachelor of Science: Criminal Justice
University of Texas At Tyler - Tyler, TX
Expected in 7 1991
Associate of Science: Behavioral Sciences
Tyler Junior College - Tyler, TX,

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School Attended

  • University of Texas At Tyler
  • Tyler Junior College

Job Titles Held:

  • Unit Supervisor
  • District Parole Officer II
  • Sales Manager/Replenishment Team Supervisor
  • Juvenile Detention Officer/Juvenile Probation Officer


  • Bachelor of Science
  • Associate of Science

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