Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.
Skills
Product and service management
Field supervision
Mental health disorders knowledge
Confident
Parole oversight
Experience
Unit Supervisor March 2013 to CurrentTexas Department Of Criminal Justice － Tyler, TX
Evaluated documentation and identified materials requiring updates.
Gathered Contact reports and Urinalysis data, compiling into unit activity reports for presentation to Parole Supervisor.
Monitored activities of unit and implemented necessary changes to remain compliant with operating policies and regulations.
Reviewed and updated policies and procedures for unit of nine Parole Officers.
Conducted routine audits of systems and assessed proficiency of unit personnel.
Evaluated assigned staff and met one-on-one with employees to discuss concerns and problems.
District Parole Officer II December 2003 to March 2013Texas Department Of Criminal Justice － Athens, TX
Collaborated with team members to identify and accomplish agency objectives.
Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
Advocated for placement of patients into community-based treatment settings
Earned reputation for good attendance and hard work.
Attended departmental meetings, providing feedback to enhance future performance.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Maintained updated Client contact knowledge through weekly report review and performance of needed contacts.
Completed Anger Management project resulting in clients being able to receive services at a less inexpensive rate.
Handled all delegated tasks, including any assignments given from Supervisor and any needed home plan cultivation or investigations of home plan needing completion.
Sales Manager/Replenishment Team Supervisor January 1989 to January 2002Sears (now Closed) － Tyler, TX
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Researched and capitalized on emerging opportunities to build business and expand customer base.
Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
Formalized sales process to enhance operations and promote acquisition of new customers.
Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
Stocked shelves and carried merchandise out to floor so customers could select needed items.
Estimated weight, height and balance point of different boxes and products to correctly stack pallets.
Kept sales floor and stockroom neat and clean.
Corrected price tags and signs to match current prices.
Put together visually-pleasing displays for regular merchandise and sales promotions.
Juvenile Detention Officer/Juvenile Probation Officer January 1993 to October 1999Smith County Juvenile Services － Tyler, TX
Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and their families.
Observed and recorded the progress of each juvenile offender.
Followed medical orders and dispensed medications, when needed.
Completed daily reports.
Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.
Patrolled correctional facility to ensure it's clean, secure and maintained.
Observed and recommended special community services rehabilitation to support offenders.
Checked residential probationers for adherence to curfew and compliance with rules.
Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.
Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.
Assisted probationers with resolving housing, employment and social services problems.
Reported unusual conditions and questionable items to supervisor for corrective action.
Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
Developed professional relationships with offenders through home, school, detention and community visits.
Referred offenders to appropriate community agencies to complete services in compliance with court orders.
Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
Collected probationer conduct information from community individuals, family members and government agency representatives.
Education and Training
Bachelor of Science : Criminal Justice, July 1999University of Texas At Tyler － Tyler, TX
Associate of Science : Behavioral Sciences, July 1991Tyler Junior College － Tyler, TX
