unit manager resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Talented professional considered knowledgeable leader and dedicated problem solver. 10 Years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Effective communication
Building Confidence through Positive Reinforcement
Analytical and Critical Thinking
Time Management
Planning and Execution
Quality Assurance
Expense Reimbursements Tracking
Work History
Unit Manager, 03/2021 - Current Universal Health Services – San Antonio, TX,
Provide full administrative support including managing correspondence, meetings, calendars and provide general information for presentations in a timely manner. Follow up on correspondence when necessary.
Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
Adhere to budget requirements with excellent planning and consistent expense monitoring.
Develops strong working relationships with management and senior leadership team through effective meetings and training sessions.
Assist in development and implementation of workflows, procedures and regulations for unit operations.
Conducts/support monthly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Conduct Interviews, on-boarding new employees, and train while providing direct supervision, ongoing development and continuing education.
Improved operational planning by eliminating 25% of Departmental waste.
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Participated in team-building activities to enhance working relationships
Answered messages, medical facility, scheduling appointments and handling patient inquiries.
Prioritized schedules to meet project goals and overall customer satisfaction.
Lead Customer Service Specialist, 06/2013 - 11/2015 Mastec – Milwaukee, WI,
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Spent ample time with each customer, going over and explaining documents to ensure that key information was understood.
Developed team communications and information for staffing meetings weekly.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Collaborated with Supervisors' to provide quality control for customer service, production, and output for 24/7/365 operations.
Increased efficiency and performance by monitoring team member productivity and providing feedback
Cross-trained and provided back up for customer service managers
Facilitated inter-departmental communication to effectively provide customer support
Investigated and resolved accounting, service and delivery concerns
Education
Bachelor of Science: Healthcare Management -In Progress , Expected in 11/2022 - Western Governors University - Salt Lake City, UT GPA: Status -
Associate of Arts: Behavioral Sciences, Expected in 2018 - Los Angeles Pierce College - Woodland Hills, CA GPA: Status -
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supported a team of 35 staff members.
Documented and resolved scheduling issues of Echocardiogram procedures which led to effectively booking appointments in Epic.
Improved our wait times by 20% in our Cardiology Department by texting the member there could possibly be a delay.
Collaborated with our team in the development of the Virtual Pulmonary Rehab Program.
Affiliations
Member, Workplace Safety Committee, 2018 to Current
Co-chair, Incident Investigation Sub-Committee, 2019 to Current
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