Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Critical thinking and problem solving.
  • Teamwork and collaboration.
  • Professionalism and strong work ethic.
  • Oral and written communications skills.
  • Leadership.
  • Employee Supervision
Work History
Unit Manager, 01/2022 to Current
Sherwin-WilliamsCovington, GA,
  • Enhance public safety of the citizens of the Commonwealth of Virginia, the Department of Corrections staff and offenders by meeting re-entry objectives and by providing effective security, programming, custody and control of adult male offenders in a maximum security major facility.
  • Ensure a highly efficient approach to offender management in which the total offender population is divided into smaller groups, typically clustered by Housing Unit, that operate semi-autonomously for effective offender control, communication, and care. Provide supervision over one or more housing units, with the decision-making authority for all prison operations within the unit/s. Manages the total operation of the unit with responsibility for supervision of multidisciplinary staff including security, treatment and support; offender classification, discipline, programs, and services; security operations and 24 hour clock schedule compliance; audit compliance documentation; building sanitation and maintenance.
  • Working knowledge of prison operations, security policies and procedures, offender programming, and buildings/grounds functions. Knowledge and skill in correctional evidence based practices including communications, motivation, treatment, supervision, management, and discipline. Ability to establish and maintain an effective relationship with inmates/families, subordinate/superior staff and a variety of professional and paraprofessional personnel. Ability to make clear and concise reports, both written and oral. Demonstrated ability to make effective operational decisions.
  • Engages in constructive dialogue with supervisors. Relates instructions and feedback of supervisors to personal knowledge, skills, and abilities. Acknowledges and follows through on coaching and/or instruction related to performance correction, enhancement, and/or development.
  • Communicates expectations of staff clearly and relates them to the goals and objectives of the department or unit.
  • Ensures staff receives frequent, constructive feedback, including interim evaluations as appropriate.
  • Ensures staff has the necessary knowledge, skills, and abilities to accomplish goals.
  • Ensures that the requirements of the performance planning and evaluation system are met and evaluations are completed by established deadlines with proper documentation.
  • Addresses and documents performance issues as they occur.
  • Ensures safety issues are reviewed and communicated to maintain a safe and healthy workplace resulting in a reduction in work related injuries.
  • Maintain security and control of housing unit through supervision, training and management of assigned security staff.
  • Ensure that the housing unit is properly staffed according to the approved post audit and coordinates with the shift commander to minimize overtime.
  • Ensure that security staff maintain a high level of professionalism and visibility in the living areas to solve inmates’ problems and maintain security.
  • Ensure that staff promote positive inmate behaviors and controls negative behavior according to policy.
  • Oversees shakedowns and cell searches to prevent injuries, assaults, escape or external breach.
  • Ensure compliance with institutional and DOC policy and procedures and monitors staff compliance with security policy and procedure governing tools, keys, equipment, supplies, movement, post orders, inmate discipline and count.
  • Checks post orders weekly to ensure that they are reviewed, updated and signed quarterly.
  • Ensure effective and timely communication among multidisciplinary staff, and between staff and inmates.
  • Responsible for ensuring appropriate staff and inmate relationships.
  • Meets with housing unit inmates to ensure needs are met and problems are resolved.
  • Responds to inmate correspondence, informal complaints and emergency grievances in accordance with established policy.
  • Ensure policies and procedures are accessible as required to assist staff and inmates.
  • Effectively communicates unit/facility goals and objectives to staff and inmates and monitors progress towards meeting them.
  • Conducts staff meetings as needed and participates in Warden’s management team meetings.
  • Actively ensures staff/inmate professional boundaries are maintained through continual training, staff awareness.
  • Ensure that resources are maximized to provide program services based on inmate needs.
  • Ensure that inmate classification is in accordance with all policies and procedures.
  • Ensure that counselors have a high level of contact with inmates and advocate for legitimate inmate needs.
  • Ensures that staff role model and promote positive inmate behaviors, and effectively work with inmates to help them learn alternatives to negative behavior.
  • Ensure that the inmate disciplinary program is effectively monitored.
  • Ensures that all services required by policy are available to inmates.
  • May serve as ICA for the housing unit.
  • Approves inmate work and cell/bed assignments and ensures documentation is maintained.
  • Ensures program staff receive training necessary to provide services.
  • Ensures a safe, clean and healthy work environment for staff and inmates through training, supervision and policy enforcement.
  • Accountable for expenditures and for management of unit resources according to policy. Provides input in the facility budget process relative to unit needs.
  • Reviews and inspects existing equipment for safe operation; monitors the need for new equipment and supplies and recommends replacement when necessary.
  • Oversee the use and issuance of unit supplies to prevent waste.
  • Performs daily and weekly inspections of housing unit to ensure high standards of safety, sanitation, and housekeeping. Monitors chemical control program.
  • Meets regularly with institutional management to resolve maintenance issues.
  • Ensures that all reports, logs, and documents are prepared, filed and updated as required by policy and by audit Standards documentation.

Casework Counselor, 05/2018 to 02/2022
Sussex II State PrisonCity, STATE,
  • Assess-inmates to determine risk of reoffending, anger and impulse control, substance abuse, mental health, education and adjustments to prison life. Counsel inmates and provide case management, involves matching needs with available services and treatments. Also maintain and update records on the inmates counseled and serve as witness in disciplinary hearing for inmates. To organize, bring together, put in to practice, and analyze the institution’s proposal to inmate reentry and cognitive community based on principles of evidence based practices. Operations, programs and services are as followed: effective communication; identifying inmates criminal risk and treatment needs; motivating inmates change through case plan agreements, incentives and sanctions; and programs/services to address criminogenic needs. Monitoring, tracking and managing housing assignments; job assignments;progress; programmatic activities and review of inmates participating in the diversionary treatment program, which has been classified as seriously mentally ill, shared Allied management and or restrictive housing.
Correctional Officer/ Treatment Specialists, 06/2008 to 05/2018
Sussex II State PrisonCity, STATE,

Correctional Treatment Specialists

Correctional treatment specialist identify and refer eligible offenders to appropriate programs as well as monitor offenders’ progress. Specialists help formulate release plans when offenders are released from custody and into community correctional supervision. Correctional treatment officers facilitate topical seminars, programs, and processes groups for cognitive communities and precognitive communities. Treatment Officers work with offenders, help them find and use available services, and manage the documentation of the service relationship. Services that address identified criminogenic needs of offenders with the goal of promoting pro social, law abiding behaviors. Treatment Officers use the Reentry Program to assist incarcerated individuals with a successful transition to their community after they are released. Correctional treatment specialist provide a range of services, programming and counseling for offenders in a correctional institution to enhance the security of the institution and assist offender long term humane behaviors. Treatment Officers give guidance on social or psychological problems. Treatment Officers conduct process groups consisting of around ten to twelve offenders. Within the process group component, a range of modalities and topics are taken into consideration in order to provide offenders with a well-rounded treatment experience and address issues they may face both in recovery from substances, anxiety they may have reentering into society and in attempting to live life by more pro-social means/ideals in that they begin to utilize more effective coping skills and abide by rules and regulations as sober and crime free individuals. Treatment Officers focus attention on EBP (Evidence Based Practices) reducing offender risk by emphasizing offender behavior change, thereby reducing new crime and imprint public safety. The Department of Corrections uses the VARI (Virginia Adult Reentry Initiative) to summarize the need for the tools that treatment officers utilize.

Correctional Officer

Correctional Officers assist to the departments’ public safety purpose by being responsible for the safety and security of the public, staff, and offenders by making certain effective and safe management and control as well with accordance with policy and procedure. This is shown by way of the use of EBP (evidence based practices) and concepts that strengthen effective communication policy and procedures and role modeling as part of mutual comprehensive groups focusing on offender needs. Officers maintain security above adult offenders at the facility and during transport; oversee the daily events of offenders while observing and recording their behavior and movement to ensure their safe and secure incarceration. They intermingle with the visitors, staff, offenders and public to control and mange well-order and guarded operations.

BBA: , Expected in 05/2018
Averett University - Glenn Allen, VA,
Associate of Science: , Expected in 05/2015
Richard Bland College - Petersburg, VA

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School Attended

  • Averett University
  • Richard Bland College

Job Titles Held:

  • Unit Manager
  • Casework Counselor
  • Correctional Officer/ Treatment Specialists


  • BBA
  • Associate of Science

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