, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Supervision
Teambuilding
Working collaboratively
Customer service
Training & Development
Collaboration
Project planning
Time management
Experience
06/2019 to CurrentUnit Manager Customer Care Insurance TrackingRecro Llc | , ,
Participated in the development of short/long term goals and plans for work group.
Plans, organizes, leads, controls, and coordinates the day-to-day activities of associates involved in providing services in hazard outsourcing.
Ensures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support.
Insures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities.
Consistently enforces all corporate/operational/departmental policies and values.
Provide coaching and direction to all associates within department that promote continued improvement in performance.
Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks.
Investigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks.
Identify root cause, implement controls to prevent/minimize future occurrences.
Promote team development and cohesive participation to achieve department/operational objectives within assigned areas.
Maintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models.
Able to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group.
Resolve personnel issues in an appropriate manner and supporting HR policies.
Recruit best possible candidates with skills and experience needed to support departmental functions.
Leverage high performing associates to support critical roles within work group.
Align staff resources and skills to support functions in department.
Provide appropriate incentives and rewards that promote excellence and achievement.
Solicit feedback from appropriate resources for continued improvement in self-development/learning.
Participate in client meetings/updates and provide all necessary information within the timeline agreed upon.
Able to maintain service levels for specific functions within span of control.
Maintain a variety of service level objectives within span of control.
Continually challenge staff to improve/increase skills and operational knowledge.
Ensures that controls exist to monitor changes in processes designed to address issues and highlight progress.
Promote team development and cohesive participation to achieve.
Department/operational objectives that are within work groups.
Solicits and/or offers assistance to work groups outside of span of control without jeopardizing service levels to assigned department.
Participate with analysis and resolution of operational problems, process improvements that cover other areas outside of span of control.
Insure Account Executives (AE) are updated with any changes involving assigned client.
Conduct or lead the analysis and resolution of operational problems, process improvements that cover other areas outside of span of control.
Promote team development and cohesive participation to achieve department/operational objectives that reach beyond assigned work groups.
Capable of presenting data and/or information to clients as might be necessary for client on-site audit review.
Maintain a variety of service level objectives that cover multiple disciplines within span of control.
Act as a backup to Operations Manager when necessary.
11/2018 to 06/2019Tier II TechnicianAssurant | , ,
Provide technical support to systems users.
Knowledge and usage of MS products and cloud services.
Network systems maintenance and network design changes.
Successful thin client and VM integration/troubleshooting for 2000+ users.
Hardware maintenance and asset management.
07/2005 to 09/2015Clinical Unit Associate III/Emergency TechnicianGreene Memorial Hospital | , ,
Direct patient care.
Used coordination and communication skills in a high-stress environment to provide the best patient care.
Documentation in accordance with strict HIPPA guidelines.
Maintain an organized and clean work area based on state health laws and the guidelines of our medical organization.
Education and Training
Expected in 2019Associate of Applied Science | Computer Information Systems: Network Engineering, , GPA:
Expected in 1996Certificate: Clinical Phlebotomy | Xenia High School, , GPA:
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