Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organizational agility to adapt to changing demands, deliver on initiatives, improve and streamline business process, while managing daily workflow items.
Provide efficient supervision of workflow and processes to ensure adherence to quality standards, deadlines, procedures and production goals. Building associate advocacy through positive interactions, real time recognition, & persistent feedback with associates and leadership to increase engagement. While understanding upstream and downstream impacts to processes; coordinating with our partners to streamline and align processes and controls.
Motivated and managed a team of associates to generate efficient productivity and cost saving controls while adhering to company policies and guidelines. Authentically lead and developed associates to achieve career advancement in a diverse and inclusive environment. In addition to driving initiatives based on defined priorities to ensure the scope of deliverables, timelines and performance are met.
Actively supported team projects, provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficient metrics. Along with motivating and developing associates on their career aspirations, planning and designing special projects, and helping identify potential solutions and remediation when needed.
Accurately responded to credit bureaus disputes received from Credit Reporting Agencies on behalf of disputing consumers as well as disputes directly from customers. Provided thorough investigative notes to defend Capital One's actions on fraud accounts in accordance to guidelines and policies.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Job Titles Held: