Unit Manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Employee scheduling
  • Inventory control procedures
  • Cash handling accuracy
  • Strong communication skills
  • MS Office proficient
  • Staff training and development
  • Excellent multi-tasker
  • Player evaluations
  • Mentoring and coaching
  • Personable and friendly
  • Team development
  • Human anatomy knowledge
  • Weight training
  • Customer service
Unit Manager, 02/2017 to Current
Ingleside At Rock CreekWashington, DC, United States
  • Managed inventory for all shifts and ordered supplies.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Managed accounts payable, accounts receivable and payroll.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Subject Matter Expert, 09/2013 to 03/2015
Cognizant Technology SolutionsProvidence, RI, United States
  • Delivered constructive call process feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Skillfully and patiently explained benefits and claims of the insured to doctors, nurses, etc., answering any questions or concerns.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Automated document flow by maintaining coaching and developing sessions, time-off requests and payroll data into database.
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
Manager Trainee, 03/2010 to 09/2013
Town & Country MarketHighland, IN, United States
  • Collaborated with other managers to plan and direct organizational tasks.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Maintained knowledge of current sales and promotions, security practices and policies regarding payment and exchanges.
  • Scheduled recategorization of merchandise to maintain corporate compliance and satisfy shelf standards.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Assistant Coach, 08/2010 to 05/2011
Bristol Community CollegeFall River, MA,
  • Oversaw training and conditioning programs to prepare players for rigors of competition.
  • Helped organize travel and away game logistics.
  • Worked with players to improve game skills such as batting, pitching and catching.
  • Evaluated prospective players for academic standing and physical abilities.
  • Attended games of prospective players, met with families, and presented recruitment proposals.
  • Prepared athletes for games with well-coordinated schedule of practices and individual training.
  • Observed consistent program of stretching and proper conditioning in effort to reduce injuries.
  • Communicated effectively with coaches and fellow athletes, including organizing meetings.
  • Supervised academic progress of student-athletes and arranged tutoring for those with falling grades.
  • Organized players' nights and other special events to promote sports program and cultivate positive relations with players, families and local community members.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
Education and Training
Master of Science: Kinesiology, Expected in 12/2015
Alabama A & M University - Normal, AL
Bachelor of Science: Physical Education And Coaching, Expected in 05/2008
South Carolina State University - Orangeburg, SC
Activities and Honors
A mature and responsible professional, with a variety of skills and experience. Such as customer service, sales, managerial, and administrative skills. In these positions I have become a resourceful leader, problem solver, decision maker, and executer of goals. Consistent success in meeting organization goals for efficiency and accuracy. Excellent interpersonal skills and proven ability to work effectively with diverse populations and maintain excellent attention. Polished professional image coupled with excellent oral and written communication skills support ability to achieve results.

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Resume Overview

School Attended

  • Alabama A & M University
  • South Carolina State University

Job Titles Held:

  • Unit Manager
  • Subject Matter Expert
  • Manager Trainee
  • Assistant Coach


  • Master of Science
  • Bachelor of Science

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