Enthusiastic and well-organized Customer Relations Specialist with extensive
background in human resource administration. Successful at recruitment, interviewing and placement of employees. Dedicating to helping new employees adjust to company culture and feel valued in their new roles.
Union Steward07/2002 to 04/2009 Chrysler LLC-Jefferson North Assembly Plant – Detroit MI
Joint Leadership Co-Chair with Sr. Departmental Manager
Posted open positions
Promptly corresponded applicants to coordinate and conduct interviews.
Organized new employee orientation schedules.
Pre-screened resumes prior to sending them to hiring managers for consideration.
Supported management in developing and implementing personnel policies and procedures.
Facilitated new employee orientations to foster a positive team attitude.
Screened all applicants based on their qualifications and background.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Maintained compliance with company requirements.
Conducted background checks on candidates by obtaining information from previous employers and references.
Explained employee compensation, benefits, schedules, working conditions, grievance handling and promotion opportunities.
Developed, negotiated, monitored and audited workplace, employee and management policies and procedures and pays scales.
Customer Relationship Specialist11/2015 Concentrix – Warren, MI
Demonstrated mastery of CRM Processes
Warranty policy administration
Achieved customer satisfaction rating of
100% exceeding corporate target
Handles high-priority cases escalated by Roadside Assistance, OnStar, CAT, and the CAC Business Unit
Discerns the core of a customer's issue and advocates on their behalf
Proactively partners with GM Brand Dealership's and GM Field Rep's of all levels to provide a viable action plan and resolution to our customer's vehicle/warranty/service/sales related concerns
Medical Bill Adjudicator-Adjuster07/2013 Allstate Insurance Co – Farmington Hills, MI
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Evaluated insurance policies and analyzed damages to determine coverage.
Precisely completed appropriate claims paperwork, documentation and system entry.
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Verified patient's eligibility and claims status with insurance agencies.
Associate of Applied Science: Health Information Management2012Baker College-