(555) 432-1000,
, , 100 Montgomery St. 10th Floor
DMACC Des Moines, IA, Expected in No Degree : Accounting And Business Management - GPA :
East High School Des Moines, IA Expected in 05/2009 High School Diploma : - GPA :
  • Received Leadership Award
Work History
Benchmark Hospitality - Fulfillment Associate Process Guide/Quality Coach)
, , 05/2022 - Current

Quality Coach), 05/2022 – CurrentAmazon

  • Coordinate labor allocation for 4 different departments, while communicating to central flow and executing labor moves across the facility.
    Fulfillment Associate Process Guide
  • Trained 2 new PA's in pack and sort side.
  • Trained 3 new Ambassadors
  • Works closely with management team to ensure all critical roles are staffed throughout the shift.
  • Proficient in staffing utilizing SCC our staffing portal to make moves throughout the shift making sure we keep work in front of our AA’s.
  • Ensure that we maintain the highest quality standards, completing audits and engaging with the team making sure we coach top offenders and celebrate our top performers.
  • Works closely with management team to ensure all problem solve roles are staffed.
  • Proficient computer skills and understanding of inventory to manage inventory out of location. (IOL) Chasing CPT’s and dwells.
  • Completed training in ambassador, process guide and quality coach.
  • Strong attention to detail in AFE problem solve to ensure all issues are resolved.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Proficient in problem solve department.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Process exceptions for OB department to deliver on customer promise and drive volume out of FC
  • Maintain productivity while working independently on tasks throughout Problem Solve department
  • Trained 5 SLAM operators to proficiency correct any errors or deficiencies in packages.
  • Help with collections and check-ins in problem solve.
Bridge Senior Living - City Letter Carrier
, , 01/2016 - 08/2020
  • Handled thousands of information sensitive documents.
  • Followed federal protocol to ensure customer and community safety.

Kroger - Shift Leader
, , 02/2013 - 01/2016
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified team weak points and implemented corrective actions to resolve concerns.
Xpo Logistics - Account Manager
, , 11/2010 - 10/2013

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Monarch Casino Black Hawk - Server Shift Leader
, , 06/2012 - 03/2013

  • Managed scheduling for 12 servers, maintaining adequate staffing levels while accounting for personal employee needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

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School Attended

  • East High School

Job Titles Held:

  • Fulfillment Associate Process Guide/Quality Coach)
  • City Letter Carrier
  • Shift Leader
  • Account Manager
  • Server Shift Leader


  • No Degree
  • High School Diploma

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