DMACCDes Moines, IA, Expected in ā āNo Degree:Accounting And Business Management - GPA:
East High SchoolDes Moines, IAExpected in 05/2009 ā āHigh School Diploma: - GPA:
Received Leadership Award
Work History
Benchmark Hospitality - Fulfillment Associate Process Guide/Quality Coach) , , 05/2022 - Current
Quality Coach), 05/2022 ā CurrentAmazon
Coordinate labor allocation for 4 different departments, while communicating to central flow and executing labor moves across the facility.
Fulfillment Associate Process Guide
Trained 2 new PA's in pack and sort side.
Trained 3 new Ambassadors
Works closely with management team to ensure all critical roles are staffed throughout the shift.
Proficient in staffing utilizing SCC our staffing portal to make moves throughout the shift making sure we keep work in front of our AAās.
Ensure that we maintain the highest quality standards, completing audits and engaging with the team making sure we coach top offenders and celebrate our top performers.
Works closely with management team to ensure all problem solve roles are staffed.
Proficient computer skills and understanding of inventory to manage inventory out of location. (IOL) Chasing CPTās and dwells.
Completed training in ambassador, process guide and quality coach.
Strong attention to detail in AFE problem solve to ensure all issues are resolved.
Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
Followed procedures at all times for personal and team safety.
Received and reviewed new orders, located requested merchandise and promptly initiated processing.
Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Maintained compliance with company safety policies and called violations to attention of management.
Proficient in problem solve department.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors
Recorded information, shortages and discrepancies to keep records current and accurate
Process exceptions for OB department to deliver on customer promise and drive volume out of FC
Maintain productivity while working independently on tasks throughout Problem Solve department
Trained 5 SLAM operators to proficiency correct any errors or deficiencies in packages.
Help with collections and check-ins in problem solve.
Bridge Senior Living - City Letter Carrier , , 01/2016 - 08/2020
Handled thousands of information sensitive documents.
Followed federal protocol to ensure customer and community safety.
Kroger - Shift Leader , , 02/2013 - 01/2016
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Identified team weak points and implemented corrective actions to resolve concerns.
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School Attended
DMACC
East High School
Job Titles Held:
Fulfillment Associate Process Guide/Quality Coach)
