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uline customer service rep resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Experienced professional with 10 years of pricing analytics, project management, customer service, along with community/relationship building. Adept at building dynamic relationships with internal and external customers. Leveraging time management skills to interact with a variety of individuals while handling a multitude of tasks simultaneously. Works effectively completing multiple tasks simultaneously, demonstrate diverse expertise within project management, optimizing organizational processes, expertise in customer service, profit analytics, cost/price estimating model development, while delivering compliance management. Much of this success is contributed because of commitment, loyalty, dedication in providing optimal service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Skills
  • Customer Data Confidentiality
  • Trained personnel in every aspect of business
  • Organized and participated in hiring committee to employ many part time employees
  • Microsoft Office Suite/CRM
  • Exceptional interpersonal communication and Effective leader
  • Staff training/development
  • Consistently meets goals
  • Highly efficient multi-tasker and ability to work under highly stressful situations
  • Project management
  • Conflict resolution
  • Deadline-oriented
  • Customer service-oriented
  • People-oriented and able to work successfully in diverse team environment.
  • Positive and upbeat
  • Strong interpersonal skills
  • Efficient and Detail-Oriented
Work History
Uline Customer Service Rep, 10/2020 to Current
UlineCity, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered approximately 50 constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, assisting in sales increase by 10%, and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Demonstrated high levels of initiatives and creativity while tackling difficult tasks
  • Resolved problems, improved operations and provided exceptional service
  • Learned and adapted quickly to new technology and software applications
  • Worked flexible hours across night, weekend and holiday shifts
  • Developed and maintained courteous and effective working relationships
  • Worked effectively in fast-paced environments
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Office Assistant/Data Entry Clerk , 06/2019 to 06/2020
Robert Half-Leprino Food CompanyCity, STATE,
  • Manages wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Implement and manage forecasting software and supporting systems. Manages data integrity processes and follow current compliance and regulations and standards.
  • Administered SAP order management to manage customer orders and shipments.
  • Publish daily, weekly, and monthly reports utilizing advanced Excel spreadsheet functions
  • Compile statistical reports on order shipments, payments, and past due orders within SAP system.
  • Coordinate with co-workers to balance of workload, and provide assistance to ensure deadlines are met.
  • Completed all data entry requests and tasks within expected timeline while maintaining high quality levels.
  • Submit rate changes and verify accuracies of all invoices for domestic and international invoices.
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Managed daily data entry and kept clerical information accurate and up-to-date
  • Delivered clerical support by handling range of routine and special requirements
  • Prepared and edited documents to produce precise, accurate and professional communication
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly
  • Collaborated with various departments to complete assigned tasks
Pricing Project Manager/Analyst, 06/2006 to 05/2019
Staples, Inc.City, STATE,
  • Streamlined 15+ strategic projects quarterly for Contract division and assist with developing, implementing, and facilitating major initiatives such as merger integration and strategic planning for product and service line extensions.
  • Partnered directly with 10+ cross-functional teams and third-party consultants weekly to develop insights and support project implementation through all phases.
  • Utilized Vendavo to analyze previous pricing trends to develop pricing models for senior management review.
  • Developed methodology to measure, assess, and improve financial performance, communicating analysis, insight, direction, and actionable recommendations to Sales Management to advance organizational objectives.
  • Operated as consultant supporting 200+ Account Management Team, providing analytical pricing support that drove profitability of existing Healthcare/GPO customers up to 2-5% quarterly.
  • Assessed all aspects of customer pricing through account reviews, report generation, and other analytical tools, leveraging insights to continuously improve client satisfaction levels while advancing corporate revenues.
  • Engaged regularly with 300+ Field Sales Account Management on activities related to pricing and margins opportunities.
  • Participated in successful completion of diverse ad hoc activities and initiatives focused on margin and profitability opportunities.
  • Validated results and performed quality assurance to assess accuracy of data
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions
  • Researched and adopted new technologies to add value to existing offerings
  • Monitored compliance and filing requirements in conjunction with staff and management
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals
  • Installed system updates to address vulnerabilities and reduce security issues
  • Conducted workplace compliance training to reduce liability risks and operate effectively
Education
Bachelor of Science: Accounting, Expected in 12/2011 to Metropolitan State University of Denver - Denver, CO
GPA:

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Resume Overview

School Attended

  • Metropolitan State University of Denver

Job Titles Held:

  • Uline Customer Service Rep
  • Office Assistant/Data Entry Clerk
  • Pricing Project Manager/Analyst

Degrees

  • Bachelor of Science

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