Uhaul Store Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Talented MANAGING SKILL and team leader offering 27 years of success in RETAIL STORE MANAGEMENT. Strategic thinker. Offers proven ability to build effective CUSTOMER RELATIONSHIP, Committed to identifying and leveraging opportunities for growth. Certified BUSINESS MANAGER.

  • Managerial finance
  • Store appearance
  • Skilled manager
  • Cleaning and store maintenance
  • Effective Retail Sales Manager
  • Store maintenance
  • Prior store management responsibilities
  • ServSafe Manager
  • ServSafe Manager Certified
  • Certified Production and Inventory Control Manager (CPIM)
  • Daily store activities
05/2008 to Current
UHaul Store Manager Walt Disney Co. Tulalip, WA,
  • Earned reputation for good attendance and hard work.
  • Answered many calls to answer customer questions about finding the right equipment and moving supply to safely move their belonging to their destination.
  • Recognized by management for providing exceptional customer service.
  • Attended meetings with area field manager providing feedback to enhance future performance.
  • Performed site evaluations, Asked customer to take surveys and regularly try to get 5 star rating by providing clean and well maintained equipment and extensively good service.
  • Improved operations by working with company's requirement and customer's convenience to find best workable solutions.
  • Utilized company's website to enter required data from customer to rent equipment.
  • Improved customer satisfaction by finding right equipment and provide required equipment at the time convenient to customer.
  • Maintained updated computer skills and knowledge through UHaul university and adopt fastest possible renting process to save time for the customer and ourself.
02/2002 to 02/2008
Franchise Manager Kroger Port Orchard, WA,
  • Increased overall team efficiency and productivity.
  • Coordinated and launched grand openings for new stores.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates for four stores.
  • Followed promotional strategies to increase customer base and market share, promoting through national and local advertising.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Welcomed productivity initiatives, coordinating central kitchen for keeping up supply chain uninterrupted for twice a day donut and bakery supply to 11 stores.
  • Supervised all department with over 150 employees and controlled labor cost and food cost.
  • Cross-trained in every store role to maximize operational knowledge.
  • Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
  • Established, enforced and updated policies keeping business agile .
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Created picktime schedules for employees to keep every shift well-staffed during holidays and busy periods.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Oversaw personnel recruitment, performance and scheduling.
  • Met with each associate to establish realistic monthly sales goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Identified areas requiring immediate attention and rolled out cleaning and or maintenance program.Adopted clean as you go policy and continuous training to each employee and supervised regularly..
  • Adopted procedures and policies to offer optimal leadership to employees and shift operations when standing in for absent managers.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Led staff meetings for team of shift managers to communicate operational directives.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Handled over $20000 in funds each day in fast-paced environment.
  • Analyzed operations ,market data and weather forecast to assess production requirement in changing conditions.Make necessary changes to production quantity.
  • Established ambitious goals for employees to upsell the different products and surpass business targets.
  • Monitored quality standard with company's standard .
05/1995 to 05/2002
Grocery Store Owner Fives Farmington Hills, MI,
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
  • Checked shelves in [Type] department to ascertain which merchandise required replenishment.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Cross-sold [Type] items by using persuasion skills, increasing retail revenues [Number]%.
  • Processed customer purchases and returned proper currency and bills, maintaining [Number]% accuracy rate.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
  • Assessed floor displays to determine which merchandise required restocking.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Replenished inventory with focus on addressing customer needs.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Assisted customers based on currently available product, promotional and policy information.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Operated office equipment and technology, including [Type], [Type] and [Type].
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
03/1991 to 03/1994
Piping Design Engineer Formosa Plastics Corporation U.S.A City, STATE,
  • Delivered technological support for petrochemical plant design and piping layout and installations of equipments.
Education and Training
Expected in 05/1990
Bachelor of Science: Mechanical Engineering

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School Attended
Job Titles Held:
  • UHaul Store Manager
  • Franchise Manager
  • Grocery Store Owner
  • Piping Design Engineer
  • Bachelor of Science

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