Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results driven motivated and resourceful Supply Chain Specialist with over 10 years of expertise managing customs compliance, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue.

  • Customer service
  • SAP
  • ERP
  • Supply Chain Management
  • Logistics Management
  • Excel
  • Data analytic
  • Customer relationship management
  • Strategic planner
  • Inventory tracking
  • Global order fulfillment
  • Contract development and management
  • Warehousing and delivery
  • Coordinating transportation
  • Documentation skills
  • Shipment consolidations planning
  • Vendor relations
08/2018 to Current U.S International Ops Senior Specialist State Of Arkansas | Harrisburg, PA,
  • Analyze operational trends and develop corrective actions.
  • Proactively manage supplier partners to meet customers demand while minimizing liability.
  • Overseeing operations of U.S Inbounds for E-Commerce.
  • Implementation of strategic distribution through routing optimization. Resulting in cost savings for the last mile delivery.
  • Leading project team to develop ecommerce trade lanes with successful implementation of trade lanes into U.S.
  • Key member of global distribution operations team that coordinated shipments across 10 countries.
  • Continual improvement of supply chain operations by new workflow suggestions.
  • Coordinated with offshore sourcing and development teams to maintain supply chain workflows and ensure project deliverable schedules.
  • Played critical role in operational success of procurement, sourcing and vendor management, focusing on analyzing and troubleshooting issues and delivering speedy resolutions.
03/2017 to 08/2018 Business Operations Specialist Maui Jim | Orlando, FL,
  • Created and interpreted payment status reports to successfully track and forecast receivables.
  • Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
  • Utilized various tools to track and analyze data, while consistently looking for ways to improve, streamline and automate processes.
  • Responded to complex operational issues of internal and external customers.
  • Analyzed sales performance at individual and team levels.
  • Management of EDIs processing and integration
  • Strategic sourcing and logistics.
  • Maximized operating potential to exceed customers' expectations.
  • Orderbook Management.
  • Management of suppliers within assigned areas of responsibility including use of lean sourcing principles, continuous process improvement and attainment of key business indications such as on-time delivery, quality, and cost.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
01/2015 to 03/2017 Senior Global Operations Analyst Estes Forwarding Worldwide LLC | City, STATE,
  • Monitored tariffs and customs regulations, reducing risk of delayed shipments.
  • Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
  • Handled International and domestic logistics operations.
  • Managed FCL/LCL import and export ocean and air.
  • Elaborated documents to export and import operations
  • Worked closely with customs brokers for customs clearance, HTS classification, regulations, and duties.
  • Conducted sourcing, pricing and negotiation with domestic and international carriers.
  • Strengthened integrity, developing organization systems for records, reports and agendas.
  • Tracked and traced air shipments in order to maintain current status information.
  • Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
  • Improved profit margins by streamlining operations and workflow.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
01/2012 to 12/2014 Senior Purchasing Analyst AVCO Polimeros Do Brazil | City, STATE,
  • Collaborated with management to assess materials needs and look for improved options to better meet changing demands.
  • Negotiated optimal product and service rates and terms to align with corporate budget.
  • Shipping coordinator for domestic and international.
  • Assessed trends and inventory usage to provide maximum product coverage for different time frames.
  • Documented purchasing activities, inventory reports and department records.
  • Worked closely with managers to plan special buys.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
Education and Training
Expected in BBA | Business Administration Universidade Estacio De Sa , Fortaleza, CE - Brazil , GPA:

Project Management Education with Institute of America

Currently working on CSCP - APICS Certification

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School Attended

  • Universidade Estacio De Sa

Job Titles Held:

  • U.S International Ops Senior Specialist
  • Business Operations Specialist
  • Senior Global Operations Analyst
  • Senior Purchasing Analyst


  • BBA

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