Results driven motivated and resourceful Supply Chain Specialist with over 10 years of expertise managing customs compliance, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue.
Skills
Customer service
SAP
ERP
Supply Chain Management
Logistics Management
Excel
Data analytic
Customer relationship management
Strategic planner
Inventory tracking
Global order fulfillment
Contract development and management
Warehousing and delivery
Coordinating transportation
Documentation skills
Shipment consolidations planning
Vendor relations
Experience
08/2018 to Current
U.S International Ops Senior Specialist Amazon.Com, Inc. – Dedham, MA,
Analyze operational trends and develop corrective actions.
Understand market demand and proactively manage supplier partners to meet customers demand while minimizing liability.
Domestic and international travel.
Overseeing all operations of U.S E-Commerce Inbounds originating from the UK and Asia.
Analyze of zone skipping for last mile delivery focusing on strategic distribution, routing optimization and cost effectiveness.
Identified areas requiring improvement, implementing new workflows to reduce task micromanagement.
Leading project team to develop ecommerce trade lanes with successful implementation of trade lanes into U.S.
Key member of global distribution operations team that coordinated shipments across 10 countries.
Improved supply chain operations by 30% through suggestions for changes based on deep understanding of logistics and business administration.
Coordinated with offshore sourcing and development teams to maintain supply chain workflows and ensure project deliverable schedules.
Played critical role in operational success of procurement, sourcing and vendor management, focusing on analyzing and troubleshooting issues and delivering speedy resolutions.
03/2017 to 08/2018
Business Operations SpecialistMaui Jim – Peoria, AZ,
Created and interpreted payment status reports to successfully track and forecast receivables.
Analyzed workflows for process improvement opportunities to increase efficiency.
Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
Utilized various tools to track and analyze data, while consistently looking for ways to improve, streamline and automate processes.
Responded to complex operational issues of internal and external customers.
Analyzed sales performance at individual and team levels.
Management of EDIs processing and integration
Strategic Sourcing and Logistics.
Maximized operating potential to exceed customers' expectations.
Orderbook MAnagement.
Management of suppliers within assigned areas of responsibility including use of lean sourcing principles, continuous process improvement and attainment of key business indications such as on-time delivery, quality, and cost.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
01/2015 to 03/2017
Senior Global Operations AnalystEstes Forwarding Worldwide LLC – City, STATE,
Monitored tariffs and customs regulations, reducing risk of delayed shipments.
Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
Coordinated import and export operations, adhering to tight schedules and deadlines.
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