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tu family medical and vision clinic resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • Health assessments
  • Treatment planning
  • Preventative care
  • Patient education
  • Patient chart management
  • Patient Advocacy
  • Written Communication
  • Multitasking abilities
  • Computer proficiency
  • MS Office
  • Clerical
  • Customer service
  • Reading comprehension
  • Surgical best practices
  • Surgical treatment procedures
  • Treatment plan development
Work History
01/2020 to Current Tu Family Medical and Vision Clinic Aaa Northern California, Nevada & Utah | Oroville, CA,
  • Sterilization and preparation of instruments for Pterygium surgeries
  • Inventory and selection of instruments by order of operating physician
04/2019 to Current Member Experience Associate Bluecross Blueshield Of Tennessee, Inc. | Remote, OR,
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched and rapidly resolved client conflicts to maintain [Number]% of key accounts.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Successfully handled high volume of inbound calls while representing offerings such as [Product], [Product], and [Product].
  • Maintained clean, organized and well-stocked member service area.
  • Helped average of [Number] customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
06/2016 to 03/2019 Clinical Assistant Premise Health | Oklahoma City, OK,
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
  • Taught patients about medications, procedures and care plan instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
05/2014 to 06/2016 Medical Assistant Northern Virginia Center For Arthritis | City, STATE,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Ordered and prepared reagents and supplies.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Tested and recorded blood glucose levels.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Obtained pre- and post-treatment vital signs and weight.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Compiled necessary documents for surgical billing packages.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared initial patient charts for admission.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Obtained all prescribed laboratory testing.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Taught patients about medications, procedures and care plan instructions.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
Education
Expected in 09/2021 to to Bachelor of Science | Science in Healthcare Management Colorado Technical University, Colorado Springs, CO GPA:
Expected in 01/2014 to to Associate of Science | Medical Assistant Sanz School, Falls Church, VA GPA:
Additional Information

Bilingual in Spanish, oral and written

Served 2 year term for LatinX Business Resource Group as a Financial Co-Chair

Languages
Spanish:
Negotiated:

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Resume Overview

School Attended

  • Colorado Technical University
  • Sanz School

Job Titles Held:

  • Tu Family Medical and Vision Clinic
  • Member Experience Associate
  • Clinical Assistant
  • Medical Assistant

Degrees

  • Bachelor of Science
  • Associate of Science

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