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TTS Client Operations Global Fraud Management Officer/Internal Control Risk Manager Resume Example

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TTS CLIENT OPERATIONS GLOBAL FRAUD MANAGEMENT OFFICER/INTERNAL CONTROL RISK MANAGER
Summary

Experienced risk management professional with 34 years of financial services industry and 18 years of practical audit, risk and control experience. Industry expertise as Certified Fraud Examiner and Certified Anti-Money Laundering Specialist credentials.

Highlights
  • Risk management
  • Collaborative
  • Excellent time management skills
  • Reliable
  • Financial analysis
  • Operations management
  • Auditing methodology
  • Procedure development
Accomplishments

Developed and implemented Citi's Treasury and Trade Solutions (TTS) Global Fraud Management Program and Manual Payment Processing Standards resulting in increased awareness of fraud prevention, emphasis on timely detection and action of suspicious or anomalous activities, and robust, consistent control standards for manual payment processing throughout TTS.

Experience
CitiDecember 2012 to CurrentTTS Client Operations Global Fraud Management Officer/Internal Control Risk Manager
Buffalo, NY
  • As Global Fraud Management Officer (FMO), coordinated, designed, implemented and provide ongoing oversight of the TTS Fraud Management Program.
  • Provide a structured framework to manage Operational risk in North America TTS, Buffalo and Canada Operations units to ensure proper oversight of BAU activities, respective controls in place and act as subject matter expert/adviser for all aspects related to controls, risk and regulatory compliance.
  • Performed risk and control evaluation of funds transfer activities post-migration to Latin America Regional Processing Center in Buffalo, NY from Latin American countries and Mexico Center of Excellence processing site.
CitiJuly 2008 to December 2012Internal Audit, TTS Global Liaison
Buffalo, NY
  • Provided guidance with audit scope determination and planning.
  • Participated on high impact and complex audits internationally.
  • Lead and/or participated on special projects, at-close and divestiture audits.
  • Performed identification, classification and communication of emerging global issues, past due issues and issue trends to audit constituents.
  • Developed and maintained library of global TTS risk and control matrices and regulatory round up of forward looking regulatory requirements for reference and application by internal audit constituents.
  • Represented Global Internal Audit as member of TTS Executive Committee.
CitiJune 2006 to June 2008Internal Audit, Cash Management Global Liaison
Tampa, FL
  • Supported audit coverage of Global Cash Management products and functions and apply a global perspective when evaluating issues.
  • Provided focus to audit constituents on developing risk and control themes/trends to determine and dimension the program's risk profile, in accordance with local/regional views and business environment.
  • Represented Global Internal Audit as member of TTS Executive Committee.
CitiMarch 2002 to May 2006Internal Audit, Audit Manager/Lead Reviewer
Tampa, FL
  • Lead, planned and executed operational audits of various business and product areas using risk-based audit methodology.
  • Diligently monitored remediation plans to confirm proper resolution.
  • Verified that controls were compliant with policies and regulations.
CitiDecember 1996 to February 2002Internal Audit, Senior Auditor/Lead Reviewer
Tampa, FL
  • Lead, planned and conducted complex audits of assigned businesses, interact with business line management to evaluate operating effectiveness.
  • Identified business risks and assessed departmental control environments.
  • Ensured compliance with internal and regulatory policies.
  • Prepared and/or reviewed audit work papers and reports.
  • Prepared quarterly monitoring reports highlighting key developments and recommended course of action.
CitiNovember 1993 to November 1996WorldLink Operations/Europe, Operations Manager
Tampa, FL
  • Manage activities of Senior Account Representative and unit of Account representatives; including counseling, disciplining, training, coaching and motivating staff, administration of performance appraisals and yearly increases.
  • Project work included departmental re-engineering project, assisted in the development and facilitated implementation of SBU Department relocation to Tampa and conducted CABS classroom/on-the-job training for relocation of the entire unit to Buffalo, NY.
  • Conducted on-site client/customer service visits in the UK/Ireland.
CitiApril 1988 to November 1993WorldLink Operations/Europe, Unit Coordinator
Tampa, FL
  • Review and approve Account Representative day-to-day activities and work flow; assist in a management capacity as needed.
  • Train Account Representatives; developed and implemented new client monitoring process.
  • Responsibilities also included performing on-site client re-training visits contributing to reduction of financial risk and exception processing of cross border payment processing operations for European client base.
Education
Everest University1993Bachelor of Science: Management/MarketingTampa, FL, USA
Bryant & Stratton College1982Associate of Science: Business AdministrationClarence , NY, USA
Community

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Resume Overview

Companies Worked For:

  • Citi

School Attended

  • Everest University
  • Bryant & Stratton College

Job Titles Held:

  • TTS Client Operations Global Fraud Management Officer/Internal Control Risk Manager
  • Internal Audit, TTS Global Liaison
  • Internal Audit, Cash Management Global Liaison
  • Internal Audit, Audit Manager/Lead Reviewer
  • Internal Audit, Senior Auditor/Lead Reviewer
  • WorldLink Operations/Europe, Operations Manager
  • WorldLink Operations/Europe, Unit Coordinator

Degrees

  • Bachelor of Science : Management/Marketing
    Associate of Science : Business Administration

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