trust vault sec ops service spec 4 team lead resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable in General Office Duties, Accounts Receivable, escrow accounts, wire transfers, deposit & distribute checks & wires. Provided coverage for vacations and back up for Assistant Administrators. Reconciliation of asset positions, resolving identified exceptions Completed various projects for the Department. Customer Service and Call Center experience.

  • 10 key, alpha/numeric data entry
  • Cashier
  • Fee income reconcilement,
  • Securities reconcilement
  • Employee benefits, Personal and Corporate Trust
  • ATM and debit card related functions
  • Wire distribution and deposit
  • Manage records, filing
  • CD cashing
  • Microsoft word, excel, outlook, lotus notes
  • SEI Trust 3000
  • Industry, user & MICS Cusips
  • ITrax Data Base
Work History
Trust Vault - Sec Ops Service Spec 4 (Team Lead), 05/2013 - 05/2020
Wells Fargo City, STATE,

The position has responsibility for performing dual verification of all physical securities received into or delivered out of the Minneapolis Trust Vault.

Preformed OFAC checks on all outgoing assets.

Daily tasks include reconciliation of asset positions between SEI and iTrax database; researching and effectively resolving identified exceptions while providing oversight and guidance for staff in the vault environment. Also responsible for daily oversight of these activities ensuring accurate and timely completion within established service level agreements, providing collaborative and effective partnership within Trust Operations and other Trust lines of business. Perform a variety of operational tasks for complex securities or cash related transactions or processes that require extensive knowledge of unit functions and systems. Duties include: differentiating, processing and reconciling transactions; researching inquires; resolving customer complaints; reviewing time sensitive and/or complex documents; creating or revising departmental procedures. Coordinates situations involving multiple departments. Provide department level reporting using multiple sources. Provide training or work direction to junior level staff. Provides back-up for other desks. Have extensive customer contact; work under minimal supervision

Trust Vault Custodian - Securities Ops Service Spec 2

Perform dual verification of all physical securities received into, or delivered out of, the Minneapolis Trust Vault. Daily tasks also include reconciliation of asset positions between SEI and iTrax database, research of exceptions and maintaining positive working relationship with various Wells Fargo business line representatives. Also perform a variety of operational tasks for moderately complex securities and cash related transactions and processes that require knowledge of unit functions and systems. Duties include: differentiating, processing and reconciling transactions; researching inquires; resolving customer complaints; reviewing time sensitive and/or less complex to moderately complex documents; revising departmental procedures. Working knowledge of various security instruments; stocks, bonds, insurance policies Daily use of the SEI trust accounting platform and iTrax database Communicate daily with other departments that are related to issues and or requests from the Trust Vault while working under moderate to minimal supervision.

Doc Ops Assoc, 01/2010 - 01/2013
Ameriprise Financial City, STATE,

Maintain customer satisfaction by opening, preparing and scanning incoming mail from clients and advisors. Appropriately assemble documents using separator sheets to ensure client documents remain intact. Process high volume of incoming mail for imaging and meeting end of day deadline. Use checklist to preform specialized maintenance of scanning equipment. Ensure client checks of high dollar amount are processed in a timely manner.

Copy and fax documents.

Ensure supplies are stocked.

Accounts Receivable Assistant/General Office Assistant, 01/2006 - 01/2008
Leef Services A Division Of G & K Services City, STATE,

Assist Collections Manager in resolving discrepancies in accounting records. Contact customers in order to obtain or relay account information. Receive payments and post amounts paid to customer accounts. Check figures, postings and payments for correct entry, mathematical accuracy and proper codes Process credit applications for Sales dept, data entry of production labor numbers as needed. Relieve receptionist of switchboard, Perform general office duties. Open and sort incoming payment checks and postal mail. Completed route settlements from driver's Maintenance on accounts per request from driver's routes Completed Product Set-Up forms for new and existing customers. Entered soil ticket count. Scan and index invoices using the iDatix scanning program.

Multiple Positions at 1 Company, 01/1993 - 01/2005
Marshall & Ilsley Bank (FKA) National City Bank City, STATE,

Administrative Assistant I-Trust

Performed various functions of support for the Personal Trust Administrators in a technical and confidential nature. Back up support for Assistant Administrators for vacations, breaks and projects. Customer contact for new and existing Escrow accounts with a client base of 346 accounts with a value of 150 million. Distributed payments and deposited incoming wires and checks, maintained Trust file room. Handled mail, incoming and outgoing for Department, ordered supplies. Maintained expense reports. Scheduled appointments and department meetings. Covered phones for lunch and breaks.

Deposit Coordinator

Performed daily resolutions of deposit rejects, primary Safe Deposit Attendant, CBS system maintenance, daily scanning. Coordinated Deluxe Check processing. ATM and debit card related functions, daily credit functions to include verifications of deposits, various reporting and monitoring functions.

Securities Operations Clerk

Supported the Employee Benefit Service Team by processing periodic and non-periodic benefit payment requests for Employee Benefit plan participants. Maintained accurate reporting. Ensured payment and reporting of federal and state withholding taxes.

Records Management Administrator III

Processed, cross checked and distributed daily reports. Maintained files and file room for Personal Trust, Corporate Trust and Employee Benefits. Set up and closed accounts on Trust system. Maintained offsite record storage. Ordered supplies for department.

Cash Vault Teller

Processed individual cash/check deposits for bank customers. Maintained supply of currency and coin for bank tellers and customers. Balanced cash drawer at end of processing day. Prepared processed cash deposits for armored courier pick up. Worked directly with cash vault customers and couriers.

High School Diploma: , Expected in
West High - Minneapolis, MN,
Status -
: , Expected in
Sterling University Web Based - Minneapolis, MN,
Status -

Trust, Investment Mgmt., and Pension Trust.

American Institute of Banking for Trust Business

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Resume Overview

School Attended

  • West High
  • Sterling University Web Based

Job Titles Held:

  • Trust Vault - Sec Ops Service Spec 4 (Team Lead)
  • Doc Ops Assoc
  • Accounts Receivable Assistant/General Office Assistant
  • Multiple Positions at 1 Company


  • High School Diploma

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